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“Where the staff treats you like family”

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Kimpton Hotel Monaco Philadelphia
Ranked #3 of 89 Hotels in Philadelphia
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 23 April 2014

We had the most amazing stay at the Monaco in Phillie this past week. First... LOCATION, LOCATION, LOCATION. It is diagonally across the street from Independence hall and a block from the Liberty bell and many major attractions. Second, from Brad the person who took care of our car, Andrew at the front desk, Rashid who not only took care of our bags, but gave us a wake up call (back up to the phone one) and was amazing at making recommendations, Aziza who cleaned our rooms, made sure we had enough towels, and took care of Minty and Indy our pet fish ... all the great attention made us feel at home. Third, The room decor was stunning, the bathroom, amazingly designed and very elegant yet functional. The room was quiet, perfect lighting, soft sheets, great amenities including a kite to use, umbrella (which we found after it stopped raining), yoga mat and of course, their signature robes. The wine in the afternoon, coffee in the am and the water all day were just more reasons we keep picking Kimpton Hotels. Lastly, the personalized attention we all received was amazing. The recommendations of places to visit, eat and how to get there made our few days in this city of brotherly love feel like we were loved. THANK YOU ALL!

  • Stayed: April 2014, travelled with family
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Thank choppedliver64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHM_HotelManager, Manager at Kimpton Hotel Monaco Philadelphia, responded to this reviewResponded 26 April 2014

choppedliver64 -

I have to hope you have higher expectations for how you get treated than your screenname suggests. To be on the safe side, treating our guests like family (at least the family members we're happy to see) is always a great approach.

Hope to have a family reunion with you here again soon.

Mark

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1,876 - 1,882 of 2,811 reviews

Reviewed 23 April 2014

I enjoyed everything about my stay at Hotel Manaco! I felt like royalty from the moment I arrived. I was warmly greeted by Roshid who i called best friend for the rest of the stay. He was so funny and accommodating and I can be a handful. Location is perfect!!! I can't wait for my next visit!!!!

Room Tip: Rooms overlooking the liberty bell
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  • Stayed: April 2014, travelled as a couple
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Thank Allison C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHM_HotelManager, Manager at Kimpton Hotel Monaco Philadelphia, responded to this reviewResponded 26 April 2014

Allison C -

We can't wait either!!! And neither can your new bff.

Thanks for staying with us.

Best -

Mark

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Reviewed 23 April 2014

We absolutely loved our stay at the Hotel Monaco. We are a family of a five (one child is only 1) and the suite was perfect for us. As you pull up to the hotel, you will immediately see that this location is absolutely perfect for visiting historic Philadelphia. Very centrally located and since we were on foot for most of the trip, the location was awesome.

The hotel itself is just stunning! We love modern hotels but the Hotel Monaco is just the absolute perfect blend of modern and vintage finishes. Kimpton does a wonderful job of decorating their hotels beautifully but also making them functional and high end. Our children loved loved loved the room. We had a nice view of "The Signer" park right across the street.

From the doorman to the front desk and the gentleman that brought our bags up to the room, each employee was lovely (even though my husband wore a GIANTS t-shirt to Philadelphia). We got there right at 6pm when the Wine Bar was shutting down but the gentleman who brought our bags up brought us glasses of wine anyway. It was nice.

I'm partial to W hotels but I must say.... Kimpton may have won us over.

Room Tip: Splurge for the park view...it's worth it. Also, the suites are very nice and roomy!
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  • Stayed: April 2014, travelled with family
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1  Thank MizSparkle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHM_HotelManager, Manager at Kimpton Hotel Monaco Philadelphia, responded to this reviewResponded 26 April 2014

Mizsparkle -

If there is anything else we can do to completely win you over...please let me know. Always excited for converts. Thanks for staying at the Monaco and hope to see you again soon.

Regards -

Mark

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Reviewed 23 April 2014 via mobile

The staff of this place absolutely go above and beyond, they go out of their way to make kids feel welcome with out exclusively catering to children. The location can't be beat within walking distance to most of the "must see's" of Philadelphia. The aesthetics are very pleasing.

Stayed: April 2014
Thank Tootsie1921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHM_HotelManager, Manager at Kimpton Hotel Monaco Philadelphia, responded to this reviewResponded 26 April 2014

Tootsie1921 -

Thank you for continuing to stay with us (and provide us with such great feedback). We try to cater to guests of all ages, but understand keeping the kiddos entertained has a little extra importance.

Happy travels -

Mark

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Reviewed 22 April 2014

Everything was pretty much 5 star rating for me but the kids were disappointed because there was a special program where you get a fish, and we'll we asked two times and they said they would send it up right away and after waiting hours........ Nothing! Other than that everything was awesome, and they even had free wine tables set up from 5-6 every night.

Room Tip: Always ask for a room directly above the independence hall, then you get a birds eye view from your...
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  • Stayed: February 2014, travelled with family
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Thank Beth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHM_HotelManager, Manager at Kimpton Hotel Monaco Philadelphia, responded to this reviewResponded 26 April 2014

Beth S -

We told Phin that he had some special guests to go visit. He assured he would be right up after he tidied his bowl. We'll have to escort him up next time to make sure he doesn't get distracted. Sincerely sorry we let you and the kids down. We'll definitely make that up to you if you come back to join us.

Regards -

Mark

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Reviewed 22 April 2014

My family and I had a fabulous stay at The Hotel Monaco. We live 30 minutes outside the city but had to stay downtown for a wedding. Our room was not ready when we checked in, but the woman at the front desk called housekeeping to get out room ready since we were traveling with little kids who needed a nap and had a wedding to get ready for. "T" the bell hop was very friendly and was so great with the kids. He made us feel very welcome. He engaged my kids and made them feel welcome. The room was clean and decorated very nicely. The beds were comfortable. The rooms were a very nice size. The hotel was quiet. The staff was very friendly and accommodating. My kids loved getting a goldfish for our stay, too. We would definitely stay there again. My kids get excited every time we pass it when we are in the city.

  • Stayed: April 2014, travelled with family
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Thank 925StephL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHM_HotelManager, Manager at Kimpton Hotel Monaco Philadelphia, responded to this reviewResponded 26 April 2014

925StephL -

No matter where you live, a city experience is always completely different when you stay over a night or two. Happy we could show you a new (old) side of Philadelphia. Hope we can help you pull off a few more staycations.

Best -

Mark

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Reviewed 22 April 2014

My father and I recently stayed at this beautiful hotel in the heart of American History. The location was the best.
We were treated with nothing but the best service. The employees there were nothing but spectacular! The concierge service was second to none. We had one gentleman in particular that went out of his way to make our experience in Philadelphia unbelievable. I would HIGHLY recommend this hotel for all!

  • Stayed: April 2014, travelled with family
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Thank Paulo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHM_HotelManager, Manager at Kimpton Hotel Monaco Philadelphia, responded to this reviewResponded 26 April 2014

Paulo F -

Thank you for choosing the Monaco on your recent trip to Philadelphia. If I could pick one word to sum up our philosophy, it would be the title of your review. Happy we're on the same wavelength.

Best -

Mark

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Additional Information about Kimpton Hotel Monaco Philadelphia

Address: 433 Chestnut Street, Philadelphia, PA 19106-2426 (Formerly Hotel Monaco Philadelphia, a Kimpton Hotel)
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Business Centre with Internet Access
Hotel Style:
Ranked #3 of 89 Hotels in Philadelphia
Price Range: £155 - £317 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Kimpton Hotel Monaco Philadelphia 4.5*
Number of rooms: 268
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