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“New Hotel with Many Issues” 2 of 5 bubbles
Review of Home2 Suites by Hilton Philadelphia - Convention Center, PA

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Home2 Suites by Hilton Philadelphia - Convention Center, PA
Ranked #13 of 85 Hotels in Philadelphia
Certificate of Excellence
GreenLeadersGold level
Lawrenceville, New Jersey
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“New Hotel with Many Issues”
2 of 5 bubbles Reviewed 17 February 2014

The Home2 Suites at this location was just completed in the last year. So, on the plus side, the modern decor is all nice and new. The saline pool and fitness center look spectacular. The rooms are spacious and have great amenities. The suite has an almost full kitchen with stainless steel appliances. It includes a keurig coffee maker and a full set of plates and silverware. The 42" TV was very clear.
Where the hotel falls flat is in the important parts. The beds are as hard as rocks and extremely uncomfortable. The room was pretty well insulated from the sound of other rooms but the outside noise is almost deafening. The music from the Burgerfi restaurant blares on outside speakers til about 11 or later. This music echos in the hotel rooms.
The complimentary breakfast would have been nice. The problem was the hoards of people, clearly not staying at the hotel, walking in off the street to partake. These moochers combined with the unbelievable amount of child guests made the food almost unreachable,
Parking is of course ridiculously expensive. You can pay $40 a day with the hotel for in and out privileges with the garage next door or $35 at the garage with no privileges.
Since this hotel has large suites with sleeping sofas, and lower prices, it of course attracted quality families. Rude and unsupervised gangs of children roamed the hotel at all hours. The pool was unusable as there were maybe 400 kids in a 15' x 15' pool.
Perhaps the hotel can institute some new policies and talk to the restaurant next door about not blasting music outside into the late night hours. It may help.
So, if you have lots of hungry kids who want to stay in the city, go swimming, sleep on slabs of concrete with dance music blaring in your ears, for a cheap price(as long as you don't try to park your car) then this is the hotel you have been waiting for!

Room Tip: Stay away from the rooms in the front of the hotel unless you would like to dance the night away and...
See more room tips
  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Phil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh D, General Manager at Home2 Suites by Hilton Philadelphia - Convention Center, PA, responded to this review, 5 April 2014
Phil,

Thank you for staying with us at our new Home2 Suites by Hilton in Philadelphia and for taking time to provide feedback regarding your stay and mentioning how modern, nice and new our hotel is. You are correct; our saline pool is not the largest but certainly very popular and we have reviewed with our security team to ensure their is a safe amount of guests in the pool at one time. BurgerFi did just recently open next door to the hotel and want to assure you that any loud music has been corrected so it won't negatively impact any hotel guests.

Thank you again and we look forward to your return,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (163)
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English first
Philadellphia, United States
1 review
5 of 5 bubbles Reviewed 17 February 2014

I live in Philadelphia and we were expecting a serious snow storm on February 13 - 14. I decided to stay at a hotel for the blizzard instead of staying home. The Home 2 Suites is my new home away from home. The room was clean, and up to date, the breakfast was great as well. The staff was friendly and professional.

  • Stayed February 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Joanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh D, General Manager at Home2 Suites by Hilton Philadelphia - Convention Center, PA, responded to this review, 5 April 2014
Joanne,

Thank you for choosing our Home2 Suites during the "snow storms of 2014". We hope that the winter is behind us at this point. Your comments about our hotel and staff is greatly appreciated and want you to know this has been shared with our team. Please think of us in the future should you need a Philadelphia staycation.
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New jersey, United States
2 reviews
4 of 5 bubbles Reviewed 17 February 2014

I found the suite to be vcery comfortable. Some items such as body lotion, shower caps for the wife should be added. I would stay again. The price was not bad and the location was very good. Right in the down town area and close to work. I think that there should be some type of evening fanfare and a get to know us kind of event. Perhaps wine and cheese. There is all night coffee. I am a hilton honors guest.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Ralph S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh D, General Manager at Home2 Suites by Hilton Philadelphia - Convention Center, PA, responded to this review, 5 April 2014
Ralph,

Thank you for providing feedback on your stay and for your business here at the Home2 Suites by Hilton in Philadelphia. We realize that you have many hotel choices while visiting Philadelphia and are happy you have chosen Home2. Also, it's great to know that you enjoyed the amenities of the hotel and although our brand doesn't provide evening fare we can provide many close options!

We look forward to your return,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
51 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 16 February 2014

I stayed one night in this hotel, which bills itself as an "extended stay" property, but doesn't appear to have captured that market yet (many people were checking in and out during my two days there). This is a newly built hotel for the Home2Suites brand. The lobby area is very welcoming and they have coffee/tea available 24 hours for free and a selection of snacks/frozen food for purchase. Front desk staff was mixed, I talked with three different employees and got the full range (from the why-are-you-bothering-me to the almost-too-friendly).

My room looked residential (I was in a one bedroom) that had a kitchen/living room, a separate bedroom, and a full bath with doors to both. While the room was well designed overall, I couldn't figure out if it was trying to be high-end (42" HDTV, stainless steel appliances) or low-end (plastic shower stall covering and wall-mounted soap dispensers). Speaking of, avoid my mistake and check whether any soap or shampoo need to be refilled before starting your shower.

The hotel's only true failure is breakfast. The choices are limited compared to other select-service hotels I've stayed at (Springhill Suites by Marriott and Hyatt Place). Most shocking, was the yogurt cups had expiration dates in early January (more than a MONTH expired).

As long as you avoid their free breakfast, you'll have a great stay.

Room Tip: Ask for an "interior" view room if you want quiet - didn't hear any street noise.
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  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank ptyes700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh D, General Manager at Home2 Suites by Hilton Philadelphia - Convention Center, PA, responded to this review, 11 March 2014
ptypes700,

Thank you for staying with us at our new Home2 Suites Philadelphia and for taking time to provide feedback on the hotel and amenities. I apologize for any inconsistent service you received at the desk and we have provided your feedback with refresher training. It's great to hear you enjoyed the Oasis and Coffee2Tea areas to relax and unwind. Our product including yogurt comes in several days a week and we were suprised to learn of an expiration date so old; we have reached out to our vendor for closer monitoring of these dates. You will be happy to know Home2 Suites has just improved our Inspired Table Breakfast which now offer Artisian style breakfast sandwiches and a great egg bowl option.

Please be sure to visit on your next Philadelphia trip,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mountain Lakes, New Jersey
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 16 February 2014

I booked several hotels before I finally decided on this hotel. I was very disappointed. The pool doesn't work. We had so much noise from wedding party that we had to call security two times. The hotel is clean but we never got our room cleaned the first day we were here. I booked this because of size for a family of 4 but it's not all about size. I would rather stay at a place with a smaller room but higher rating. Would not stay here again! Trust me on this one.

  • Stayed February 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Laker08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh D, General Manager at Home2 Suites by Hilton Philadelphia - Convention Center, PA, responded to this review, 11 March 2014
Laker08,

Thank you for staying with us at our new Home2 Suites in Philadelphia and for taking time to provide feedback on your experience. I apologize for any inconveniences with our pool, wedding party noise and houskeeping. It our goal provide our guests with a great saline pool, a quiet nights rest with clean accomodations. I have reviewed your comments with our engineering, security and housekeeping teams to prevent in the future. We have a weekend noise policy with low tolerance for latenight noise and thank you for bring this to my attention.

We hope that you return to Home2 Suites on your next trip to Philadelphia,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scranton, Pennsylvania
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 13 February 2014

Stayed for three nights. It's basically an economy, pared-down version of Hilton's Homewood Suites.

Pros:
- Price is reasonable for a Center City hotel.
- Location: literally steps from the convention center, if you need to be there, and Reading Terminal Market.
- Suite includes kitchen and sofabed.
- Complimentary breakfast, free WiFi.
- Parking very close: garage next to hotel.
- HVAC very quiet.
- New, modern furnishings, lots of outlets for electronics.
- Bathroom vanity sufficient.
- Staff was fine.

Cons:
- Parking is expensive.
- No bathtub. Dispensers in smallish molded plastic shower for shampoo and body wash. No conditioner, lotion, or bottles of any kind. One bar of soap for the sink. Water-saving toilet had virtually no water in it. (It worked but it's just weird.)
- How can you design a kitchen with a full-size refrigerator, sink, dishwasher, and microwave, and not include a stove top?? Cereal/soup bowls half the normal size, which was annoying.
- No view.
- Bed not that comfortable and room was narrow. Bed is separated from sitting area by a blue curtain that reminded me of a hospital emergency room.
- Breakfast was unimpressive and did not include hot items like scrambled eggs.
- The first two nights, there was a really annoying, mechanical hum emanating from somewhere. It would occasionally shut off but then come back on. The third day I observed workers out on the roof and did not hear it after that.
- Housekeeping lacking in the kitchen area -- the open shelving was visibly dusty. I cleaned it myself and rinsed off the dishes before using them.

Stayed February 2014, travelled with family
Helpful?
2 Thank A K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh D, General Manager at Home2 Suites by Hilton Philadelphia - Convention Center, PA, responded to this review, 11 March 2014
AK,

Thank you for staying with at our new Home2 Suites Philadelphia and for taking time to share your experience. I'm glad you noticed we are different from our sister brand Homewood Suites; Home2 Suites is Hilton's newest extended stay brand featuring hip and humble design elements and free amenities like high speed internet, breakfast, and excercise facilities that are perfect for guests staying a couple of nights or a couple of weeks. I agree that Center City parking rates can be more expensive then suburban properties but can assure you we are compeitively priced with our competition. Built on a foundation that embraces sustainability we do offer the bulk amenities reducing amount of plastic waste to the environment and do offer induction cooktops which are available 24 hours through our front desk. I apologize for any inconveniences you experienced with our Inspired Table breakfast offering. Home2 Suites has recently rolled out a new artisian breakfast sandwiches featuring an egg bowl for our travelers to enjoy.

We hope to see you on your next trip to Philadelphia,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Binghamton, New York
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 12 February 2014

Being an employee in the Hilton brand, I was really looking forward to staying at my first Home2 property and they certainly did not disappoint! I was really impressed with the staff at this hotel, from Front Desk to housekeeping. Everyone was friendly and greeted us as we walked by, which should be expected but as a frequent traveler you find it's not always the case. This hotel is extremely clean and clearly well managed. Location was perfect, just across from Reading Market and the Convention Center, and not too far from SEPTA's Broad Street line. Great Job Home2 staff, you made our first experience memorable!

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EddieBello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh D, General Manager at Home2 Suites by Hilton Philadelphia - Convention Center, PA, responded to this review, 24 February 2014
Eddie,

From one hotelier to another I thank you for such positive comments and for staying here as we know you have many hotel choices when visiting Philadelphia. It's exciting to be a part of Hilton's newest brand. There are many more in development so be on the lookout for additional Home2's throughout the US.

Thanks again,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Home2 Suites by Hilton Philadelphia - Convention Center, PA

Property: Home2 Suites by Hilton Philadelphia - Convention Center, PA
Address: 1200 Arch St, Philadelphia, PA 19107-2816
Phone Number:
Region: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 85 Hotels in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Home2 Suites by Hilton Philadelphia - Convention Center, PA 2.5*
Number of rooms: 248
Official Description (provided by the hotel):
Eat, sleep, relax and work at the Home2 Suites by Hilton Philadelphia – Convention Center, PA hotel and enjoy the next best thing to being at home. The studio suite comprises one large room while the one bedroom suite offers the flexibility of extra space, a separate living area and private bedroom. ... more   less 
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