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“This WASNT my first choice but that may have to change” 5 of 5 bubbles
Review of Home2 Suites by Hilton Philadelphia - Convention Center, PA

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Home2 Suites by Hilton Philadelphia - Convention Center, PA
Ranked #13 of 85 Hotels in Philadelphia
Certificate of Excellence
GreenLeadersGold level
Johnstown, Colorado
Level Contributor
71 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“This WASNT my first choice but that may have to change”
5 of 5 bubbles Reviewed 3 April 2014

I commute to Philly one week a month, and for more than a year have stayed at another Hilton property. We decided to try this property, as it was the least expensive for our family vacation, and I am sure glad we did. The rooms are spacious, the location is excellent, and the staff are friendly and accommodating. I wish they had a 'managers reception' like another name does, but other than that this place is highly recommended. I have already changed my business plans (in 2 weeks) from my other property to this one... may have found my Home2. Beds were a bit hard, but managable

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank smhasert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh D, General Manager at Home2 Suites by Hilton Philadelphia - Convention Center, PA, responded to this review, 7 May 2014
smhasert,

Thank you for taking time out of your schedule to provide feedback on our hotel. We know that you have many choices when traveling to Philadelphia are are thrilled to hear that you will make us your new "Home Away from Home".

I look forward to meeting you on your next visit,
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1,287 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (163)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Philadelphia, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 3 April 2014

Hotel includes washer/dryer adjacent to fitness room. This was extremely convenient to work out and get laundry done simultaneously. The staff was expecially helpful at every turn. Everything and every process was there for a reason. Highly efficient. Excellent value. Perfect location. I will definitely stay here again.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Ej B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh D, General Manager at Home2 Suites by Hilton Philadelphia - Convention Center, PA, responded to this review, 7 May 2014
Ej B,

Thank you for providing such great feedback on your recent stay and for choosing our new Home2 Suites while staying in Philadelphia. When I read your review title "Almost Better than Home1" I knew the team would enjoy so we shared with our staff at a morning meeting. I've also shared with the Home2 Suites Brand team and other Home2's!

We look forward to your next visit,
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Columbus, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 April 2014

We were looking forward to staying at this hotel because of it being new. But we were disappointed at some of the cleanliness of it. We had to ask for new sheets because several of our sheets had what appeared to be grease marks on them. Even the clean ones came with grease on them. We found hair on another set. the counters apparently were not wiped down when they cleaned the room because there were sticky marks on them and the breakfast bar was a disaster! Every morning it was so dirty and out of many items. It would take forever to get someone to fill it. There was never a clean table to sit at either.

  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
1 Thank Patti K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh D, General Manager at Home2 Suites by Hilton Philadelphia - Convention Center, PA, responded to this review, 7 May 2014
Patti,

Thank you for staying with us at our new Home2 Suites by Hilton Philadelphia and for taking time to provide feedback on your stay. I apologize for the housekeeping and food and beverage issues you experienced during your stay. It it our goal to not only meet our guests expectations but to exceed their expectations. I'd like to research the dates of your stay to prevent any future issues and would greatly appreciate it if you would send me your name and date of stay to Josh.Davalos@hilton.com.

Again; I apologize for any inconveniences and look forward to your response.
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Castle Rock, Colorado
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 1 April 2014

As others have said, the Home2 Suites concept is a good one for Hilton. It sits in the middle between a Homewood Suites and a Hilton Garden Inn. It serves a need for the multi night business traveller that needs to have a good breakfast, a decent refrigerator for some drinks and ice cream, comfortable and functional work areas, and good internet. The Philly location does all this, plus has a great staff to take care of you. I really like the housekeeping, especially if you are still working in your room. The staff takes care of the necessities and then gets out. No fuss. This is a new hotel with a great location with all the dining you can think of. There is a burger joint and Panerra in the same building. Nice workout and laundry facility as well.

In the noise of all the hotels in downtown Philly, this one does a great job of taking care of their guests.

Room Tip: If typical downtown metro area noise bothers you, request an interior room.
See more room tips
  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MouseEars11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh D, General Manager at Home2 Suites by Hilton Philadelphia - Convention Center, PA, responded to this review, 7 May 2014
MouseEars11,

Thank you for choosing our new Home2 Suites by Hilton Philadelphia. It's important for our team to hear positive feedback such as yours for a job well done. It's feedback from road warriors like yourself that help us improve each and every day to provide our guests with a great experience.

Safe travels,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
City of Trees, United States
1 review
3 of 5 bubbles Reviewed 1 April 2014

Pros: lots of shelving and storage in rooms. good location for short walk to old city. new and modern. nice shower. friendly staff. lots of places to get food in the area (reading market, hard rock, etc). Cons: parking is expensive, confusing (do NOT insert your credit card on arrival), and limited. The maids do not know how to make the bed (short-sheeted, put on sideways, open at the wrong end, etc), but I think this is maybe because they are trying to compensate for sheets that are too small for a queen bed (be sure to re-make your bed properly, or you will be fighting the sheets all night with your feet sticking out the bottom and sheets falling onto the floor). Hot breakfast consists of pre-packaged eggs and "mcmuffins" that you heat yourself in a bank of microwave ovens, waffle maker, and cold items. Breakfast area is crowded at the time you are likely to eat. No working exhaust fan in bathroom, so everyone gets to enjoy the aroma. Very noisy on Friday night until 4AM (room doors are VERY loud when closing, can hear talking easily through the walls). Panhandlers and weirdos on the street in front of the hotel, but also lots of cops parked and patrolling the area.

  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Richard T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh D, General Manager at Home2 Suites by Hilton Philadelphia - Convention Center, PA, responded to this review, 7 May 2014
Richard,

Thank you for choosing our new Home2 Suites by Hilton hotel and for taking time to provide feedback on your recent stay. We are glad to hear that you enjoyed the spacious suites and convenient location in a modern environment. I can appreciate the shock of center city parking pricing but do want to assure you we are competitively priced and can recommend more economical parking solutions. As a new build hotel there is a working exhaust fan in each bathroom although there is no on/off switch. Noisy neighbors are always inconvenient and I apologize for any late night inconveniences you experienced.

Please visit us again on your next trip to Philadelphia,
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san diego
Level Contributor
103 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 bubbles Reviewed 30 March 2014

You can't beat this location. It's really right in front of Terminal market, so if you don't feel like going to restaurant, you can get something to eat cheap there, but they close at 6pm. Train station is one block, greyhound bus station is 2 blocks and $9 nonstop ride to NYC on internet. (It was actually comfortable) If you arrive at PHL airport, just take a train for $8 to market street. (not really good information at airport for tourist, but you pay train ticket on board, cash) At market st station take a right on 12th st and you'll see this hotel. I came from PHL airport and went to NYC by bus, either way very convenient location. China town is a couple blocks also. You will see trolley and sightseeing bus station, and if it's your first time, I highly recommend to take this and don't stop anywhere for 1st trip. You'll really appreciate how nice this city is. You can walk to half of major attractions from this hotel, but it was 25 degree when we were there, so it was hard to do... Hotel is clean and comfortable, it's like a small apartment. They don't do full room cleaning on weekday, actually they even forgot half cleaning on one of our stay, that was not good, but didn't bother tell anybody. Coffee and tea all day, very surprised they didn't provide free water, I wish they did...Breakfast is typical continental, simple stuff. If you don't go early it's like a zoo. Our room was on main road, but it was not loud. Shower (pressure) was the worst we've had. Every hour, TV shut down, and had to reset, still don't know why.. Anyway, this was one of the cheapest hotel in philadelphia when I booked it and I was worried about location and stuff, but so glad to stay at home2 suites. If I go back to PHL, I'll choose this hotel again for sure.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank junechild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh D, General Manager at Home2 Suites by Hilton Philadelphia - Convention Center, PA, responded to this review, 7 May 2014
Junechild,

Thank you for providing feedback regarding your stay at Home2 Suites by Hilton and for choosing our hotel while visiting. We are glad you enjoyed our competitive rates, location and overall value. I apologize for any inconveniences with your TV during your stay.

Please visit us again soon,
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Pennsylvania
Level Contributor
93 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 29 March 2014

We've wondered what this new hotel across from the Reading Terminal Market was like, and when it turned up as the best value for a short stay during the week of the Philadelphia Flower Show we gave it a try. It's a fairly new concept from Hilton, meant to be hip, stylish and good for families or couples, with a king bed and a sleep sofa. We were only two, so it was great space, also with a desk area and work chair, basic kitchen equipment and a pleasant bathroom with a large shower. (Kudos for the pebbled shower tray, which made me feel secure. Too many hotel tubs and showers feel like skating rinks.) Nice big TV with plenty of channels, good internet (although only first day is free, boo!).

The materials are not top-notch, so I wonder how it will hold up over time, but everything necessary for a comfortable stay is there. Otherwise, it was pretty quiet, clean and the price included a very complete cold buffet breakfast. There are a couple of mid-range restaurants on the ground floor (Panera and a better burger place) as well as good food stalls in the market. Maggiano's, overpriced but fun and a lot of food, is around the corner. Taxis are easily found at the nearby Marriott properties.

An unexpected plus: the power on the entire block went out, but the hotel apparently has adequate generators to run the elevators on their own. Appreciated as we were on the 8th floor.

Room Tip: We were in room facing Arch Street (Convention Center) and it seemed pretty quiet.
See more room tips
  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LikeLivingThere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh D, General Manager at Home2 Suites by Hilton Philadelphia - Convention Center, PA, responded to this review, 7 May 2014
LikeLivingThere,

Thank you for staying with us at our new Home2 Suites by Hilton and for providing feedback on your stay. It is our goal to provide our guest with top notch service and we hope that you will book again for next years flower show in the coming months.

Thanks,
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Additional Information about Home2 Suites by Hilton Philadelphia - Convention Center, PA

Property: Home2 Suites by Hilton Philadelphia - Convention Center, PA
Address: 1200 Arch St, Philadelphia, PA 19107-2816
Phone Number:
Region: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 85 Hotels in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Home2 Suites by Hilton Philadelphia - Convention Center, PA 2.5*
Number of rooms: 248
Official Description (provided by the hotel):
Eat, sleep, relax and work at the Home2 Suites by Hilton Philadelphia – Convention Center, PA hotel and enjoy the next best thing to being at home. The studio suite comprises one large room while the one bedroom suite offers the flexibility of extra space, a separate living area and private bedroom. ... more   less 
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