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“Composecure 2013”

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Homewood Suites by Hilton Philadelphia-City Avenue
Ranked #42 of 86 Hotels in Philadelphia
Certificate of Excellence
Piscataway, United States
1 review
“Composecure 2013”
Reviewed 16 May 2013

From the moment I walked in your staff truly made my stay an enjoyable one. I would like to thank the staff for providing me with all the information and tools I needed to get around the city. It was so nice to have both breakfast and dinner after a long day. The guests were very pleasant and I enjoyed speaking with all the new friends I made including the staff. I will recommend the Homewood Suites to all of my friends and family members and I look forward to coming back soon.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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765 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
West Babylon, New York
Level 5 Contributor
75 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 15 May 2013

Homewood suites in a City is a feat to pull off and this staff certainly does it well!

Check in was seamless and very welcoming. It was quick, easy and very informative. Parking is a $5 extra charge and is across the street but you can come and go as many times as you might want to. The front desk staff know their job and do it very well. Nothing bothers them and they do it all with a smile. My Diamond Hilton Status was acknowledged immediately and did help when we had to adjust the room accommodations.

The room we had faced the back of the hotel-not the greatest view but we don't sit by the window much, too many things to do. The Kind sized bed in the main room was comfortable. The room design was very nice for an urban hotel with a sofa, sitting chair, desk and dining table all in the same room as the bed and kitchen, too. The bathroom was very large even for an accessible bathroom. Everything was very clean and well maintained. We also had an adjacent bedroom with a queen sized bed and another bathroom, Very large space for a city hotel. Both rooms had great ventilation which was controlled by separate thermostats.

The fitness center and pool is in the adjacent Hilton hotel. Nothing to write home about as it is dated shares the hallway with the conference/event rooms.

The manager's reception was superb! Baked crusted salmon, veggies, rolls and a wonderful salad with wine and beer offerings. All served by very helpful staff willing to meet any need you might have.

Breakfast was the usual Homewood Suite morning offerings- a decent variety and everything was the proper temperature. After the evening reception the night before we thought there might be something different. Staff in the morning was equally friendly and accommodating.

We slept well, we did not hear any noise from the outside or in the hotel. We ate well and relaxed. What more could we have asked for?

If we visit Philadelphia again we would certainly have this place on on list to stay again..

Room Tip: Front facing rooms would have a better view it you need one.
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelingmom1374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Babylon, New York
Level 5 Contributor
75 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 14 May 2013

To our surprise this Homewood Suites surpassed our expectations overall. From the moment we checked in to the the time we checked out we enjoyed every moment and were treated extremely well. Our suite was exceptional, with a king bed and sofa with a kitchen and handicapped accessible bathroom and an adjacent bedroom with a queen bedroom and another bathroom. For a city hotel the room was exceptionally large, comfortable and quiet. We could not believe the evening dinner reception which included crusted baked salmon, fresh vegetables nicely prepared with a wonderful salad selection. There was also beer and three selections of wine. The presentation was also very nicely done with nice attention to detail. The service staff was helpful and attentive. By far the best dinner selection we ever were offered at any hotel which includes dinner with the stay. The pool/fitness area is shared with the adjacent Hilton Hotel and is lacking a bit. A hot tub would have been nice, but the pool was a nice warm temperature. Our room key did allow to get us into the pool area but it kept us out of the fitness area. You also have to deal with any conferences sharing the hallway there. Parking is across the street in a guarded lot. There is unlimited access to the lot for the $5 fee. All the staff here were exceptionally helpful and friendly. We would gladly stay here again.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank travelingmom1374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 10 May 2013

I would rate this hotel a 10 out of 10! The service staff was polite and helpful. The meals at breakfast and dinner were excellent and included with the cost of the hotel so didn't have to find a restaurant close by. The convenience was appreciated. The cleanliness of the room and hotel were superb! I definitely recommend to others!

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Bness4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, General Manager at Homewood Suites by Hilton Philadelphia-City Avenue, responded to this review, 14 May 2013
Thank you for your review. We appreciate the opportunity to welcome you to our hotel and appreciate your business. Again, I thank you for your review and the kind word. I will surely pass them on to the entire staff. If there is anything we can do to enhance our services please let us know. We are always listening to our guests. Thanks again for choosing our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 May 2013

Walked round to this hotel from the main road and so went into the Hilton lobby first to see if that was where check-in was. It isn't, you need to carry on around the corner. However, the lobby of the Homewood Suites still seemed fairly high class. They seem to be trying hard to make guests feel special too, although at times it felt as though they were just talking the talk... One receptionist told me that they had been expecting me (as though I were the only one arriving that day) before flicking through a large pile of arrival letters to find mine! The receptionist checking me in got distracted in the middle of her spiel, by her colleague talking with another guest, and so it did not feel as though I had her full attention. Later in the stay I found that several times there was no one on reception, notably when I wanted to check out and had to wait around for someone to appear.
Breakfast is included, available adjacent to the lobby area from 6.30am-9.30am. As well as cereal, toast, juice, bagels, there was a small number of cooked items (which varied each day) such as scrambled egg and streaky bacon. More unusually, Monday-Thursday, 5-7pm a free dinner is also available.
The bedrooms are very large, with an enormous bed and also your own sitting area, dining area and kitchen. There is free wi-fi in the lobby and wired in the bedrooms.The curtains in the room are great, they really block out the daylight. My first evening, trying to sleep, I was bothered by a noisy droning sound throughout the night, which I thought was probably the fridge but which seemed, on inspection the next morning, to actually be the air conditioning. The second night I was used to it though and it did not bother me.
If travelling by public transport, you need the number 44 bus which runs every 20 / 30 minutes. I felt as though I spent a lot of my time in Philadelphia waiting for this bus! There does seem to be a lot of traffic in the city, thoughout the day. I arrived about 2pm in the afternoon and, waiting opposite the train station for the bus to take me to the hotel, could see the bus for about ten / fifteen minutes before it actually reached the stop! Also, I went to see the Philadelphia Phillies play one weekday night (a highlight of my holiday) and, getting back into the city centre about 10.30pm found that the last bus had already gone and I had to get a taxi back to the hotel (over $20 instead of around $2). The hotel itself is lovely but the distance from Philadelphia could be an issue, depending on your mode of transport.

  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marmite77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, General Manager at Homewood Suites by Hilton Philadelphia-City Avenue, responded to this review, 14 May 2013
Thank you for your review. We appreciate the opportunity to welcome you to our hotel and appreciate your business. Again, I thank you for your review and the kind word. If there is anything we can do to enhance our services please let us know. We are always listening to our guests. Thanks again for choosing our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 8 May 2013 via mobile

Stayed here recently with coworkers for a business trip. Rude staff, not clean, smoking hotel. Luckily I was able to open the window to my room on the 4th floor. I would have preferred to checkout and go elsewhere but was stuck.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, General Manager at Homewood Suites by Hilton Philadelphia-City Avenue, responded to this review, 14 May 2013
We are sorry we were not able to provide you with a better quality of service. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a great stay. Thank you for your feedback and we hope you will consider staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, United States
1 review
Reviewed 30 April 2013

Robert McDevitt and his staff are an absolutely fantastic asset to the Hilton Brand. They continue to make everyday just like a first impression. Have any issues and it is promptly taken care of. Excellent place to stay.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, General Manager at Homewood Suites by Hilton Philadelphia-City Avenue, responded to this review, 14 May 2013
Thank you for your review. We appreciate the opportunity to welcome you to our hotel and appreciate your business. Again, I thank you for your review and the kind word. I will surely pass them on to the entire stay. If there is anything we can do to enhance our services please let us know. We are always listening to our guests. Thanks again for choosing our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Philadelphia-City Avenue

Property: Homewood Suites by Hilton Philadelphia-City Avenue
Address: 4200 City Avenue, Philadelphia, PA 19131
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotel in Philadelphia
#9 Business Hotel in Philadelphia
#17 Family Hotel in Philadelphia
#33 Romantic Hotel in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Philadelphia-City Avenue 3*
Number of rooms: 131
Reservation Options:
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Also Known As:
Homewood Suites Philadelphia - City Ave Hotel Philadelphia
Homewood Philadelphia
Philadelphia Homewood Suites

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