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“I won't stay anywhere else”

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Homewood Suites by Hilton Philadelphia-City Avenue
Ranked #42 of 88 Hotels in Philadelphia
Certificate of Excellence
Reviewed 4 June 2013

When I have an extended stay in Philly, I only stay at Homewood Suites. One HS in particular is my favorite: the one on City Avenue. The staff are friendly, professional, accommodating, warm, knowledgeable, without fail. I've stayed at the HS on City Ave for five consecutive years...every May for two weeks to teach a course. They are so thorough they remember me by name and have all the amenities ready that I've requested from the year before! The hotel is clean, modern, in walking distance to great chain restaurants, mid-range and high-end shopping, and about 60 seconds from I76...which will take you anywhere you want to go in the city. You won't be disappointed.

  • Stayed: June 2013, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank DR Jeanine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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598 - 604 of 794 reviews

Reviewed 3 June 2013

The food was bad and the staff was impatient and rude, not my definition of 'Brotherly Love'. We were rushed out of breakfast on both mornings during a weekend stay, so don't plan on having a leisurely visit here. The only thing edible was the waffles we made ourselves. I wish they told me about the 100% guarantee, I would have demanded a full refund!

  • Stayed: May 2013, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Calicia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, General Manager at Homewood Suites by Hilton Philadelphia-City Avenue, responded to this reviewResponded 13 June 2013

We’re sorry we didn't provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2013

From the minute we checked in we were treated like the most important guests there!! Robert and the lovely lady who checked us in went above and beyond to make us feel welcome. The Managers reception buffet dinner was a lovely included extra as was the breakfast. Room was spacious and clean. The only downside was we were only staying for one night!!! Thanks Robert and staff.

  • Stayed: May 2013, travelled as a couple
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Thank Helen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2013

The front desk staff were just the best. Very Very Helpful as were the rest of the staff. Room was very nice and very clean. Great view of downtown buildings. Bathroom was spotless. BK was super as was the dinner in the evening.

Room Tip: Rooms with a view of downtown.
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  • Stayed: April 2013, travelled as a couple
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Thank Lawrence H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2013

Hotel was okay but not great but the elevator was out which caused a lot of time standing and waiting or having to use the stairs up and down. No accommodation was made for our bikes to bring them inside and getting them up in the elevator was impossible the one day we attempted to do that.

  • Stayed: May 2013, travelled with friends
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Carole N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, General Manager at Homewood Suites by Hilton Philadelphia-City Avenue, responded to this reviewResponded 30 May 2013

Thank you for taking the time to write a review about your recent stay with us. We sincerely appreciate your feedback and we apologize for the inconveniences you experienced with the elevator and place for your bikes during your stay. Then elevator issue has been resolved. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

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Reviewed 16 May 2013

From the moment I walked in your staff truly made my stay an enjoyable one. I would like to thank the staff for providing me with all the information and tools I needed to get around the city. It was so nice to have both breakfast and dinner after a long day. The guests were very pleasant and I enjoyed speaking with all the new friends I made including the staff. I will recommend the Homewood Suites to all of my friends and family members and I look forward to coming back soon.

  • Stayed: May 2013, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2013

Homewood suites in a City is a feat to pull off and this staff certainly does it well!

Check in was seamless and very welcoming. It was quick, easy and very informative. Parking is a $5 extra charge and is across the street but you can come and go as many times as you might want to. The front desk staff know their job and do it very well. Nothing bothers them and they do it all with a smile. My Diamond Hilton Status was acknowledged immediately and did help when we had to adjust the room accommodations.

The room we had faced the back of the hotel-not the greatest view but we don't sit by the window much, too many things to do. The Kind sized bed in the main room was comfortable. The room design was very nice for an urban hotel with a sofa, sitting chair, desk and dining table all in the same room as the bed and kitchen, too. The bathroom was very large even for an accessible bathroom. Everything was very clean and well maintained. We also had an adjacent bedroom with a queen sized bed and another bathroom, Very large space for a city hotel. Both rooms had great ventilation which was controlled by separate thermostats.

The fitness center and pool is in the adjacent Hilton hotel. Nothing to write home about as it is dated shares the hallway with the conference/event rooms.

The manager's reception was superb! Baked crusted salmon, veggies, rolls and a wonderful salad with wine and beer offerings. All served by very helpful staff willing to meet any need you might have.

Breakfast was the usual Homewood Suite morning offerings- a decent variety and everything was the proper temperature. After the evening reception the night before we thought there might be something different. Staff in the morning was equally friendly and accommodating.

We slept well, we did not hear any noise from the outside or in the hotel. We ate well and relaxed. What more could we have asked for?

If we visit Philadelphia again we would certainly have this place on on list to stay again..

Room Tip: Front facing rooms would have a better view it you need one.
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  • Stayed: May 2013, travelled with family
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1  Thank travelingmom1374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Philadelphia-City Avenue

Address: 4200 City Avenue, Philadelphia, PA 19131
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Philadelphia
#17 Family Hotel in Philadelphia
#33 Romantic Hotel in Philadelphia
Price Range: £117 - £190 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Philadelphia-City Avenue 3*
Number of rooms: 131
Reservation Options:
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Also Known As:
Homewood Suites Philadelphia - City Ave Hotel Philadelphia
Homewood Philadelphia
Philadelphia Homewood Suites

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