I would emphatically advise anyone from relying on this company. I had booked a carriage ride for my proposal with a representative named Eleanor. Initially, she seemed really excited to be a part of it and sold her company's services professionally. However, that was short-lived.
48 hours before my big day, I realized it was going to be freezing on the day of the scheduled ride so I called Eleanor to make sure the plans were still on. She initially said she would have to wait and see how it is on the day of. Then she explained to me that if it were below a certain temperature, the city would make them cancel the rides. A quick check of the weather on the internet said it was going to be well below the minimum temperature which meant she was willing to cancel on me last minute.
I then asked her for some sort of replacement for the carriage and she immediately adopted an attitude regarding my request. She must have asked "what would you like me to do?" at least three times as if it was my job to fulfill her duties. She also pointed out that the cancellation policy was in the contract (which it was).
Naturally irate, I asked her to figure it out and she said she will contact "her guy" and "try" and get me a limo. A couple of hours later, she gets back to me with a quote for a limo that is exactly was offered directly to me when I called and was more than that limo company's competitors.
The idea of a carriage ride is nice but this company and Eleanor lack the professionalism and reliability necessary to make it a good experience. They don't understand that the customer should be taken care of. Had it not been for me making the call, I highly doubt I would have had any notice that they were canceling on me; they would have left me high and dry and quite possibly ruined the entire proposal. I would never, ever deal with these characters again and would forewarn anybody thinking about it.
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