I had a reservation, made directly with Embassy Suites, for a two-double-bed non-smoking room for my family of four. When we arrived at 10pm with our tired young chilren, the check-in man said, "Here's the deal" and I knew it was not going to be good news.
He informed me that they had overbooked the hotel. He said he only had two rooms left, a one-king-bed smoking room or a one-king-bed conference room. With four of us, those rooms were of absolutely no use. Why did I bother to make a reservation if it meant nothing? Showing basically no sympathy for the situation they put us in, the man offered no assistance...no apology...no suggestions...no attempt to find us a room at another hotel. What do we do at 10pm after a long day traveling with two tired young children and now with no place to stay? Fuming, we put them back in the car and drove five hours home, completely exhausted.
Needless to say, we will not be making any more "reservations" with Embassy Suites. How can you trust that they'll have a room for you when you arrive?
- Official Description (provided by the hotel):
- The stunning accommodations at the Embassy Suites Philadelphia - Airport hotel are designed for your comfort. Unwind in the lush, tranquil atmosphere of the open-air atrium after a long day of business or leisure in Philadelphia during the Evening Reception*, featuring complimentary drinks and snacks. Enjoy a free cooked-to-order breakfast in the hotel's atrium, and additional on-site services such as a modern fitness center and an indoor pool. This hotel is less than a mile from the airport. ... more less
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- Also Known As:
- Embassy Suites Philadelphia
- Philadelphia Embassy Suites