The nightly rate was fair. The location is near the airport and they offer a shuttle. The hotel is dated and could use a remodel. Service at the restaurant is appalling. Appetizer never arrived and both waitresses blamed each other for not putting the order in the system. Entrée arrived completely overcooked and inedible. The waitresses (Learia and Danae) were very rude and not the least bit concerned. The restaurant Manager (Beth) is poorly trained and completely lacking any resemblance of the ability to provide even the most basic level of customer service. A simple apology goes along way and no one on this team is capable of saying I'm sorry without you prompting them to say it. This does not keep me from patronizing the Hilton brand but I will never stay at PHL Embassy Suites again.
- Official Description (provided by the hotel):
- The stunning accommodations at the Embassy Suites Philadelphia - Airport hotel are designed for your comfort. Unwind in the lush, tranquil atmosphere of the open-air atrium after a long day of business or leisure in Philadelphia during the Evening Reception*, featuring complimentary drinks and snacks. Enjoy a free cooked-to-order breakfast in the hotel's atrium, and additional on-site services such as a modern fitness center and an indoor pool. This hotel is less than a mile from the airport. ... more less
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- Also Known As:
- Embassy Suites Philadelphia
- Philadelphia Embassy Suites