This is a nice hotel and served its purpose for my business trip. The service could/should be better and I've come to expect a level of service at Embassy Suites which was not met here. I had reserved a non-smoking room and when I checked in and went to my room, it smelled like a smoking room. I went to the front desk to ask if I might have been checked into a smoking room by mistake and the only thing the front desk clerk said was that sometimes people break the rules. I actually had to ask to have my room switched! Other than that and having to have my key reprogrammed at least 3 times to work the parking gate, the rest of the stay was fine. If in this area again for business, I would stay and hope to receive better service.
- Official Description (provided by the hotel):
- The stunning accommodations at the Embassy Suites Philadelphia - Airport hotel are designed for your comfort. Unwind in the lush, tranquil atmosphere of the open-air atrium after a long day of business or leisure in Philadelphia during the Evening Reception*, featuring complimentary drinks and snacks. Enjoy a free cooked-to-order breakfast in the hotel's atrium, and additional on-site services such as a modern fitness center and an indoor pool. This hotel is less than a mile from the airport. ... more less
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- Also Known As:
- Embassy Suites Philadelphia
- Philadelphia Embassy Suites