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“Terrific staff, average facilities”

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Embassy Suites by Hilton Philadelphia Airport
Ranked #43 of 86 Hotels in Philadelphia
Baku, Azerbaijan
Level 5 Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Terrific staff, average facilities”
Reviewed 16 August 2014

First of all, no courtesy phone at the airport, although all other airport hotels have one. Once I called, shuttle came promptly and very pleasant driver. The hotel didn't have my smoking room even though I reserved 5 months in advance and when I approached the bar at 11pm, they were closed. There is no mini-bar and no room service after 11pm, not good for an airport hotel that has weary travelers arriving at all hours. The suite was unimpressive and the carpets and furniture needed to be updated. The breakfast was excellent, but the dining area was like a cheap restaurant. When I travel through PHL again, I will stay elsewhere.

  • Stayed August 2014, travelled solo
    • Location
    • Rooms
    • Service
Helpful?
Thank Suzie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pbrouillette, General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review, 19 August 2014
Suzie C.

Thank you for your comments regarding our Team Members and your feedback on our facility, We continue to work on enhancements to better serve our airport traveling customers. Your feedback is very helpful.
Paul Brouillette, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,579 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (195)
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London, United Kingdom
Level 4 Contributor
38 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 15 August 2014

Stayed for two nights. Suites large and spacious, breakfast good, omelettes made to order. Staff helpful. Shuttle bus to the airport and they were helpful and took us the next day to the car rental pick up. Only complaint is that you have to pay for parking

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Lisa Hertfordsh... L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barnegat, New Jersey
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 13 August 2014 via mobile

I stayed one night prior to my flight from the Philadelphia Airport.
Check in was a bit slow. The biggest hassle was registering my car and prepaying to park for $7 a day.
I was surprised that I had to even pay the $7 the night I stayed. As a courtesy, the hotel should offer free parking for the night of their stay.
All in all the room was spacious and clean. The flat screen TVs were large.

The night I was there there was a group of folks from a convention. It was really noisy. .and people slamming doors all night.

They offer a Free Happy Hour and snacks.
No plates..no silverware...just a flimsy little paper holder (looks like it came from a hot dog holder). Huh? The snacks were veggies and dip, popcorn, m&ms and a nut mix. But the tiny holders were so flimsy, they could barely hold anything.
Pssst, invest in some small bowls and maybe plastic spoons and forks. Everyone had the same reaction which was HUH? My only thought was these were donated and the hotel thought it was a good idea to use...Wrong! My popcorn and m&ms were all over the floor.

The staff were ok. I find the staff at the Hilton (The parent company) are far more accounting and helpful. I wanted to get a drink at the bar, but was somewhat ignored.

If you want a spacious room..With great AC, large TV and comfortable beds ES will fit your needs. I actually was put there after the rooms were fully booked at The Hilton.

Stayed August 2014, travelled solo
Helpful?
Thank Seablanco1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 13 August 2014

I expected to swim, eat breakfast, and enjoy the company of my family. The premium suite was an added bonus. It was nice not to hide the refreshments found in the room (they were COMPLIMENTARY). My children had a great time.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 50aishan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
Level 6 Contributor
168 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 10 August 2014

For an airport hotel, not bad. We stayed at the Embassy Suites on a Fri/Sat/Sun weekend for a nearby wedding. Breakfast - good as usual. Manager's reception - drinks great, but what happened to the snacks? Small paper containers for chips/salsa? I guess the days of hot snacks are gone.... The room was nice (5th floor), but the quality of the living room furnishings is not what it used to be. Weekend parking for guests was $7/night - please, it's a weekend! Long walk from the rear parking lot to the nearest entrance (the front door). BEST FEATURE - the staff was very nice and helpful!!! Embassy Suites is still a good brand, but it is fraying a bit around the edges.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Doug R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Longueuil, Canada
Level 4 Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 August 2014 via mobile

Great base to visit Philly. Train station at walking distance or free schuttle from hotel

Free drinks and munchies from 5:30 to 7:30. Great way to mingle

Big room. Quiet. Clean confortable. Frendly and helpful staff.
Reserve for 3 nights stay 4.

Stayed August 2014
Helpful?
Thank Nat d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, Indiana
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 7 August 2014

Stayed here for 4 nights. 5 storied building with all windows sealed. Room number 442 had very strong chlorine smell in the room. This room is on the fourth floor and there is a swimming pool on the ground floor. There was some kind of family gathering and it was a riot over the weekend. The staff were helpful. But, cannot imagine going here again. I would hate to visit Philadelphia again.

Room Tip: Room 442 has very strong chlorine smell, above swimming pool, don't take this room.
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  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jajacob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pbrouillette, General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review, 11 August 2014
Jajacob,

Thank you for your comments and feedback, we appreciate them. We will most certainly look into the issue you have made us aware of. Thank you for taking the time to alert us.
Paul Brouillette, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Philadelphia Airport

Property: Embassy Suites by Hilton Philadelphia Airport
Address: 9000 Bartram Ave, Philadelphia, PA 19153-3114
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Romantic Hotel in Philadelphia
#48 Business Hotel in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Philadelphia Airport 3.5*
Number of rooms: 263
Official Description (provided by the hotel):
The stunning accommodations at the Embassy Suites Philadelphia - Airport hotel are designed for your comfort. Unwind in the lush, tranquil atmosphere of the open-air atrium after a long day of business or leisure in Philadelphia during the Evening Reception*, featuring complimentary drinks and snacks. Enjoy a free cooked-to-order breakfast in the hotel's atrium, and additional on-site services such as a modern fitness center and an indoor pool. This hotel is less than a mile from the airport. ... more   less 
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Also Known As:
Embassy Suites Philadelphia
Philadelphia Embassy Suites

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