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“Nice front desk staff. Rooms need a makeover.”

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Crowne Plaza Philadelphia West
Ranked #66 of 88 Hotels in Philadelphia
Reviewed 15 December 2013

Crown Plaza
If you need to be in this location for no more than a night, then this hotel is okay. Otherwise it's a tired place with small rooms begging for a makeover. That being said, front desk staff was pleasant and responsive to our request to move rooms and adjust our bill when someone else charged their meal to our room.

Takeaway
The location is good if you want to stay near the City Line Avenue area and/or don't want to stay in Center City Philadelphia.

  • Stayed: November 2013, travelled as a couple
    • Cleanliness
Thank AnnFran20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Philadelphia West, responded to this reviewResponded 31 December 2013

Dear AnnFran20,

Thank you for your review regarding your stay with us. I am pleased to note that you found our staff to be pleasant and responsive.

However, I am sorry to hear the you were unhappy with the hotel's appearance. I sincerely apologize for the room condition did not live up to your standards and deeply regret that we were not able to exceed or at least meet your expectations.

Guest comfort is of the utmost concern to us and our hotels are committed to making every possible effort to provide a comfortable environment. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. we hope that you give a chance to make your stay as best as it can be.

Sincerely,

Dhan M
Case Manager
IHGCare

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229 - 235 of 575 reviews

Reviewed 10 December 2013

I have stayed at this hotel on numerous occasions. I find it convenient to most downtown locations and love the onsite free parking. Rooms are relatively spacious, clean and well kept. The lobby restaurant/bar is convenient and welcome if you just want to kick back in the evening, enjoy a nightcap and catch a game with some company. It is also convenient to many great local restaurants nearby on City Avenue or just a few miles away in nearby Manayunk. Fairmount Park is minutes away, which is a great outdoor space. It's a good value.

  • Stayed: December 2013, travelled with family
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Thank Cathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2013

Stayed overnight for college visits. The room was fine (could use some updating), but the staff was very friendly and helpful. It was windy and cold and all night, we were able to hear the wind whistling through the window. Room was a little musty smelling, and furniture and carpet were dated but in decent shape. Bathroom/shower was clean and in good working order, but needed to call for more toilet paper and tissues since both were extremely low when we checked in. Front desk was cheerful and provided directions and recommendations. Breakfast was included in the room and was a nice buffet.

  • Stayed: November 2013, travelled with family
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Thank Turtlemom_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Philadelphia West, responded to this reviewResponded 22 December 2013

Dear Turtlemom_10,

Thank you for your feedback. While I am pleased that you liked the service provided by our hotel staff, as such we regret that you found the room accommodations and amenities less than satisfactory.. We apologize for the inconvenience you encountered. Please remain assured that we will share your comments with the respective departments to improve upon our service. In the mean time

Again, we thank you again for your comments and we look forward to seeing you again soon.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviewed 28 November 2013

We stayed here while attending a wedding in the Philadelphia. Overall, the hotel is excellent. All the staff in the hotel were great -- very courteous and professional. The restaurant had a good breakfast and lunch. The room was comfortable and quiet and had an especially nice shower (good water pressure and hot water). The pool was a great bonus. But it can be a busy, full hotel - as it was when we stayed there -- which can mean long waits for the elevator. Also, it is an older property and the hallways could benefit from brighter lighting and a bit of sprucing up. There is free wi-fi in the room, but we needed to use the small business center off the lobby (the computers rightly will not work without your room key). But the computers are timed so that they will automatically turn-off after 15 minutes. We did not know this and lost some documents.
But overall, we had a good stay.

  • Stayed: November 2013, travelled as a couple
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1  Thank explore with more
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

First off, let me say that the front desk person who checked me in was very helpful in fixing my room rate when it was incorrect. She didn't make a big deal or require ridiculous amounts of proof that the rate was not what was promised.
Other than that, almost every customer service experience I had with the front desk was frustrating, unhelpful, and unapologetic.
Second, the bellman and shuttle operator were both very helpful in trying to overcome the lack of customer service I experienced from the front desk. The bellman was quick, friendly, efficient, and expressed concern that I get the help that I needed to get where I needed to go.
Between myself and a friend, we paid for 5 nights of lodging at the hotel. We specifically chose this hotel based on the fact that it was listed as a marathon participant hotel and based on answers to questions we called about. Where did the hotel fall flat?
1) no race day shuttle - which we believed would exist based on calls to the hotel, and should be provided for any hotel that claims to be in partnership with the marathon. They weren't even willing to start the existing shuttle early on race day. The first shuttle on race day was an hour after the race began.
2) no race day food - again, standard with marathon partnership hotels. Simple bananas, apples, bread, water and coffee woudl have been enough.
3) downtown shuttle - I asked repeatedly about how the shuttle worked, and was told "every hour on the hour". Never was I told that the shuttle had to be reserved in advance. So I found myself in the lobby with 8 people from 11:55-12:15 waiting for the shuttle. When I asked the front desk when the shuttle was leaving, I was told "There is no 12:00 shuttle, you have to reserve it in advance, you can reserve the 1:00 shuttle". No apologies, no offer to 'reserve' the 12:00 shuttle with my existing party that had been waiting for 20 minutes ... nothing.
3a) The shuttle never makes trips from the city back to the hotel ... really??
4) Late Checkout - when making our original reservations, we called to ask what time late checkout was, and were told 2pm. Based on that, we figured we would be able to come back and shower at the hotel. For one of our rooms we asked when making the reservations to have this late checkout. Upon arrival we were told that no rooms had pre-reserved late checkout and that the latest available was 1pm. Our hotel selection and entire plan for the day was built around being able to return to the hotel post-marathon so that the runners could shower. Upon expressing concern we were told that we'd just have to see what the manager said on the day of the race.
5) A hotel this expensive should really have a mini-fridge in the room.
While the hotel was nice, and the breakfast was good (on the one day we were able to have it) - the entire experience ended up costing me easily $200 more than I expected simply in cab fares because of problems with the hotel shuttle. Given all of that ...a little bit of attitude change and attempt to be helpful from the front desk would have been greatly appreciated. I can't recommend this hotel for anyone coming to Philadelphia if they intend to go into the center city, and it was an abysmal option for the marathon.

  • Stayed: November 2013, travelled with friends
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Thank Chalkalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this reviewResponded 25 November 2013

Dear Chalkalot:

I would like to apologize for your negative experiences during the lead up to your race weekend. I completely understand your frustrations with the situations you encountered at the hotel and so that you know we have discussed them with our operations managers to help us improve upon our annual marathon guests experiences.

I truly thank you for staying with us at the Crowne Plaza Philadelphia West and we truly hope we will see you again for next year’s race.

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Reviewed 15 November 2013

I was in town for three business days. The location and website information was enticing. My visit was disappointing with the exception of the staff. They were all personable and a great help. Our room had been used by a smoker and asthma required our moving the next day. Management had no control or responsibility for this. They should however keep things such as shower curtains and counters clean. Simple things such as water glasses weren't even provided. Locating and accessing the parking lot presented a real problem. The highway ramp is so close that missing the entry (I did) puts you on a 13 mile interstate ride. In summary they offered nothing special and even disappointing. My next visit will have lodging of the many nearby hotels.

Room Tip: Lower floor and/ or near an elevator
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  • Stayed: November 2013, travelled on business
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1  Thank Larry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPCA4100, General Manager at Crowne Plaza Philadelphia West, responded to this reviewResponded 18 November 2013

Dear Larry B,

I appreciate the comments about your stay, they truly help me lead the hotel as we strive for excellence. I would like to apologize for the condition of your room as well as the smell of smoking by the prior guest. With this being said, I completely understand your frustrations with the situations you encountered at the hotel and so that you know I have addressed them with our Director of Engineering and Housekeeping to prevent this occurrence from ever happening again.

I truly thank you for staying with us at the Crowne Plaza Philadelphia West and we truly hope to to see you again upon your next trip to Philadelphia.

Thank You
Russell Peskin

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Reviewed 8 November 2013

We stayed at this hotel for one night on a quick, last minute trip. I booked through hotwire and got a great price. The hotel staff were very nice and accommodating. Our room was very clean and neat. The only issue with our room was the bathroom sink, which did not open. I used the pool and spa and both were great. I noticed noise from outside the room in the morning, but our sleep was fine. A great room for the price.

Room Tip: Ask for a lower level room.
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  • Stayed: November 2013, travelled as a couple
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Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Philadelphia West

Address: 4010 City Ave, Philadelphia, PA 19131
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #66 of 88 Hotels in Philadelphia
Price Range: £95 - £259 (Based on Average Rates for a Standard Room)
Number of rooms: 337
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Philadelphia - City Avenue Hotel, where travelers are sure to love our great location on City Avenue off I-76 and I-676, less than 15 miles from the Philadelphia International Airport (PHL) and just four miles from downtown Philly. Our hotel near the Main Line of Philadelphia offers leisure travelers easy access to many of the city's most popular attractions. Nature lovers can enjoy the great outdoors at one of the largest parks in the country, Fairmount Park, situated just one mile from our hotel. Our Philly accommodations are also near the Liberty Bell and Independence Hall, the Manayunk Historic District, the Wachovia Center, Penn's Landing and the Philadelphia Zoo. ... more   less 
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Also Known As:
Crowne Plaza Philadelphia West Hotel Philadelphia
Philadelphia Crowne Plaza

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