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“not to the expectation of high class hotel”

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Hilton Philadelphia at Penn's Landing
Ranked #20 of 86 Hotels in Philadelphia
Certificate of Excellence
Demarest, New Jersey
Level 4 Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“not to the expectation of high class hotel”
Reviewed 22 May 2014

With gold passport member, internet was not included for our three days of stay (only one day was free) self parking free was steep, small things like ear buds was not provided and the soap was terrible to smell. They should improve the quality !Not worth money you spend.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hyatt Hotels

Helpful?
Thank SonalModi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,378 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (536)
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Bonita Springs, Florida
Level 3 Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 May 2014

Excellent location and nice views; breakfast with room rates well worth it. Room on arrival was very dusty; no information about Philly or even channels for TV not available. Moldy food found in smelly refridgerator.

  • Stayed May 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Hyatt Hotels

Helpful?
Thank Jesse R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, Michigan
Level 4 Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 May 2014

I stayed here for 3 nights and the hotel room was a little small, but nicely furnished. The view out of my window was of the Delaware River and I would recommend that view over having to look out onto the traffic of Philadelphia. The only downsides to this property were 1) there was no self-parking 2) there were no nearby places to eat, making the only option the over-priced room service.

Room Tip: Request a room with a view of the Delaware River
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  • Stayed September 2013, travelled with friends
    • Value
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Helpful?
Thank Nicole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 19 May 2014

The hotel was very nice. Only thing that was a disappointment was the housekeeping in the rooms. Trash was never emptied and no products were ever left in the restroom. Luckily I had mostly everything I needed. The location was great it was walking distance to many of the sight seeing attractions and restaurtants.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank katiew335
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Highland Heights, United States
Level 3 Contributor
12 reviews
9 hotel reviews
Reviewed 19 May 2014

This is a lovely hotel in a great location to be able to walk to many things. Everyone on staff was helpful and friendly. The fitness center is excellent - they have a sampling of every kind of equipment you would want.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Jene W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Hilton Philadelphia at Penn's Landing, responded to this review, 27 May 2014
Thank you for taking the time to share your positive feedbacks regarding your recent stay at the Hyatt Regency Philadelphia Penns Landing. It is always a pleasure to hear that you had a wonderful and fantastic stay. Also, it is nice to hear that the staff was very lovely and helpful and they provide everything you need and you will be back soon. Your positive and kind feedback were forwarded to the Executive management team at the hotel. Hope to welcoming you back in the near future

Johny E.-A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manassas, United States
1 review
Reviewed 19 May 2014

This is a very nice place to stay! Close to everything, but there is really no need to leave the hotel. They provide everything you need. I have been here for the past two years on business, love the hotel and the staff.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Angela A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Hilton Philadelphia at Penn's Landing, responded to this review, 27 May 2014
Thank you for taking the time to share your positive feedbacks regarding your recent stay at the Hyatt Regency Philadelphia Penns Landing. It is always a pleasure to hear that you had a wonderful and fantastic stay. Also, it is nice to hear that the staff was very lovely and helpful and they provide everything you need during your last two stays. Your positive and kind feedback were forwarded to the Executive management team at the hotel. Hope to welcoming you back in the near future

Johny E.-A Guest Relations Associate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staten Island, United States
1 review
Reviewed 18 May 2014

Excellent hotel, great staff they are helpful and friendly. The hotel is always neat and clean and the reatuarant does seve quality food but th emenu is a littl limited.The hotel is right on the river so you have great views an dis is in a great location where you can walk to restaurants and other historical sites.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Hilton Philadelphia at Penn's Landing, responded to this review, 28 May 2014
Thank you for taking the time to share your positive feedbacks regarding your recent stay at the Hyatt Regency Philadelphia Penns Landing. It is always a pleasure to hear that you had a wonderful and fantastic stay and you liked the hotel due to its great location close to many restaurants and historical sites as well as the excellent customer service offered by our helpful an friendly staff. Your positive and kind feedback were forwarded to the Executive management team at the hotel. Hope to welcoming you back in the near future

Johny E.-A Guest Relations Associate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Philadelphia at Penn's Landing

Property: Hilton Philadelphia at Penn's Landing
Address: 201 S Columbus Blvd, Philadelphia, PA 19106-3101 (Formerly Hyatt Regency Philadelphia at Penn's Landing)
Phone Number:
Region: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Philadelphia
#18 Romantic Hotel in Philadelphia
#23 Business Hotel in Philadelphia
#31 Family Hotel in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Philadelphia at Penn's Landing 4*
Number of rooms: 350
Official Description (provided by the hotel):
Waterfront property located at the doorstep of Center City, and walkable to Philadelphia's Historic Sites. Take in wonderful city views from a spacious and elegantly furnished guest room. Stay connected with WiFi at the oversized desk, or recline on the plush bed and watch the flat-screen TV. Additional in-room amenities include an iHome alarm clock radio, refrigerator and in-room safe. Choose an inviting suite for more space and amenities, or treat yourself to the ultimate Penn's Landing stay in the luxurious Owner's Suite. ... more   less 
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Also Known As:
Hyatt Regency Philadelphia At Penn`s Landing Hotel Philadelphia
Hyatt Regency Penns Landing
Hyatt Regency Philadelphia Hotel
Hyatt Philadelphia
Hyatt Penns Landing Hotel

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