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“Nice hotel in the city of brotherly love!”

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Hilton Philadelphia at Penn's Landing
Ranked #18 of 87 Hotels in Philadelphia
Certificate of Excellence
Reviewed 3 July 2014 via mobile

Stayed here in the week of July 4th so the place was crazier than normal. The staff were great, hotel is nice. We stayed on the 21st floor and the view of the Delaware river was spectacular. Could see the fireworks from our room. The walk along the harbor was nice. It's only a Mile or two to all the major attractions like Liberty bell, independence hall etc. Awesome city, great hotel, great time to be had. Highly recommend it

Stayed: July 2014, travelled with family
1  Thank Namaste20141973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Manager at Hilton Philadelphia at Penn's Landing, responded to this reviewResponded 4 July 2014

Thank you for taking the time to provide your feedback regarding your stay at our hotel. I am so glad to learn that although it was rather busy, we were still able to provide impeccable service. I hope that we can welcome you back soon so you can experience the hotel and the attractions near by once more.

Warm Regards,

Belinda M - Guest Relations

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Reviewed 3 July 2014

The problems were:

1) When I arrived, my reservation (made with booking.com) for which I had a confirmation was not found. Instead of taking the booking.com reservation, I had to call booking.com, have them resend the reservation. After 15 minutes, I was told they received the fax from booking.com, and had to enter it in the computer. After another 15 minutes, I was finally checked in.

2) I tried to have lunch, but after 20 minutes, no waiter showed up.

3) I wanted to print my boarding pass in the business center, but the printer was not working. I informed hotel staff. Six hours later, it still was not working.

4) At checkout, I was overcharged $25 (the hotel raised the rate for the second night). It took 10 minutes to rectify the problem.

Yes the rate was attractive, but I unless you have a lot of time to waste, it's not worth it.

  • Stayed: July 2014, travelled on business
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1  Thank Scott95401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

Have stayed at this Hyatt previously and it's a wonderful place to stay. The location is perfect for walking, seeing sites, great restaurants and other activities. Also easy to get to from the highway. The hotel is well maintained with a great staff willing to serve you. I highly recommend this Hyatt if you are staying in Philadelphia.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Hyatt Hotels
Thank LLkendall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

I stayed here after a long intercontinental flight into the USA and this place offered a perfectly comfortable room to rest and recover from the flight after an easy taxi ride from the airport. My room had a good view of the water and was very clean and comfortable. The hotel is an easy walk from of the historic places of interest in Philly

  • Stayed: May 2014, travelled on business
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Thank yusuf41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Manager at Hilton Philadelphia at Penn's Landing, responded to this reviewResponded 4 July 2014

Thank you for providing feedback regarding your stay at our hotel. I am very glad to hear that we were able to provide comfortable, soothing accommodations after the very long flight that you had. I also like that you enjoyed the amazing views we have as well as our closeness to local attractions. I hope you will visit us again the next time you find yourself back in the city.

Warm Regards,

Belinda M - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

We decided to stay in the city for a Saturday night in June, planning to pick up show tickets and have dinner. We drove in, relying on their own website which boasts "one of the most affordable and convenient parking garages in Philadelphia.”

This is completely untrue.

After pulling up to the garage, we found it blocked by a traffic cone and could not enter. We checked in at the front desk after being assured that the cone was to limit public parking and there were spaces for hotel guests.

This was completely untrue.

As we drove past full deck after full deck of cars, we neared the top and were approached by the valet parking staff who told us there were no spaces unless we wanted to use the (extra charge) valet service. I had already been charged $30 and really wasn't in the mood to get hit for another $40.

We wound up having to leave and drive off into the city, having wasted enough time that a show wasn't going to be possible. When we returned around 10:00 pm, we tried the parking garage again, and after driving nearly to the last deck again, we waited for a car to pull out so that we could finally park.

Over $200 for the room, $30 for parking, and they can't even make parking the least bit convenient.

We checked out Sunday morning and when I spoke to the desk about the parking, I didn't even get the partonizing "we don't operate the garage" malarky (which is a crock, they are an agent for it), I got the "yeah, it was crowded last night".

No kidding.

On Monday morning (June 16) I sent an email directly to the hotel using the link on their website (QualityPENRP@hyatt.com). Still waiting for any response or acknowledgment.

The hotel is fine, unless you bother to have a car. The parking hassles loused up our plans, and the frond desk was completely uncaring. As was their email site. $30 extra for that.

  • Stayed: June 2014, travelled as a couple
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1  Thank makeham98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

Great experience! Lovely hotel friendly staff. Enjoyed late lunch and breakfast in the restaurant and servers were very attentive. Hotel is beautiful and you can't beat the location on the river. Hopefully we will be back again

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hyatt Hotels
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Hilton Philadelphia at Penn's Landing, responded to this reviewResponded 6 August 2014

Thank you for taking the time to provide us with your feedback. I'm happy to hear that you were able to enjoy our restaurant while staying with us. Please do come back and see us again soon!

Thanks,

Danny

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Reviewed 1 July 2014

This was my 2nd stay and it was not as good as my 1st stay. Order a package on line and they got it completely wrong. Ending up getting a credit instead of the tickets we were promised. Servioce at restaurant / bar was horrible. No staff to get drinks or food. Had to go to the bar and order and back to get items.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hyatt Hotels
Thank Joseph D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Philadelphia at Penn's Landing

Address: 201 S Columbus Blvd, Philadelphia, PA 19106-3101 (Formerly Hyatt Regency Philadelphia at Penn's Landing)
Phone Number:
Region: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Philadelphia
#18 Romantic Hotel in Philadelphia
#23 Business Hotel in Philadelphia
#31 Family Hotel in Philadelphia
Price Range: £115 - £294 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Philadelphia at Penn's Landing 4*
Number of rooms: 350
Official Description (provided by the hotel):
Waterfront property located at the doorstep of Center City, and walkable to Philadelphia's Historic Sites. Take in wonderful city views from a spacious and elegantly furnished guest room. Stay connected with WiFi at the oversized desk, or recline on the plush bed and watch the flat-screen TV. Additional in-room amenities include an iHome alarm clock radio, refrigerator and in-room safe. Choose an inviting suite for more space and amenities, or treat yourself to the ultimate Penn's Landing stay in the luxurious Owner's Suite. ... more   less 
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Also Known As:
Hyatt Regency Philadelphia At Penn`s Landing Hotel Philadelphia
Hyatt Regency Penns Landing
Hyatt Regency Philadelphia Hotel
Hyatt Philadelphia
Hyatt Penns Landing Hotel

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