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“Stellar Service”

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The Rittenhouse Hotel
Ranked #1 of 86 Hotels in Philadelphia
Certificate of Excellence
GreenLeadersSilver level
New York
Level Contributor
64 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Stellar Service”
Reviewed 27 August 2014

We celebrated a long birthday weekend at The Rittenhouse and I must say that the level of service this hotel provided is without equal in the States.
We were particularly spoiled by Sylvain and his restaurant team, who at every meal wished me a happy birthday and sent treats, but to be fair everyone we encountered was the perfect blend of friendliness mixed with professionalism.
The public areas are grand, the slightly rooms less so, and showing some wear with scuff marks on the paint and nicks in the furniture. However, we had a lovely view of the park and the sofa and chair in our room were freshly upholstered.
The food is thoughtfully prepared and presented with interesting combinations and a wine list to match. The corn risotto with truffle shavings has been on my mind since the first bite I took. Magnificent.
We have no real reason to travel to Philly, but because of the level of service The Rittenhouse provided us, coupled with the food prepared, we are going to at least try to make it an annual stay.
One more thing... Don't miss afternoon tea. We are avid tea takers, and the room is the ideal place to relax the afternoon away.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JujubeeNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, 28 August 2014
Sylvain Briens and his team do a wonderful job taking care of the details in executing the service of Chef Jon Cichon's dishes. We are lucky to have both and truly appreciate you taking the time to write such a thorough and thoughtful review.

The highest compliment that you can pay us is a return visit. Please let us know if there is anything we can offer on future stays to make you more comfortable.
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780 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (185)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Annville, Pennsylvania
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 August 2014

We meet my friend and her husband there once a year ....we actually stay in one of the condos at the Rittenhouse. Beautiful. Comfortable so close all the good shopping and restaurants. Love the weekend

  • Stayed October 2013, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank KelleyRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, 26 August 2014
Dear Kelley,

Whether in one of our residential rooms, Park Suites or deluxe guest rooms; our location, service and atmosphere is the best available. The Rittenhouse is the perfect gathering place for friends and family at any time of year. We hope to see you again soon...
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Auckland, New Zealand
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 August 2014

The hotel is in a great location to explore all the sites Philadelphia has to offer. We enjoyed our stay a lot. The room was nice, breakfast was as good as we had expected it to be, and the staff was helpful and friendly.

The hotel offers local rides in its Jaguar. You cannot book the car in advance, and we were only able to take advantage of this offer once during our stay. So keep asking!

Afternoon high tea is not what you expect when you've had it in England. It's nice, but the way it is being served is odd. We also had very slow service (and other tables, too). But what was served was nice.

Room Tip: Rooms facing the city don't really have much of a view, but rooms facing the square are very nic...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank TinaInNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, 25 August 2014
Thanks for noting our location and complementary house car service. No need to rent a car when you visit as Philadelphia is such an accessible city. Please be sure to come back to see our new spa which opens next month.

All the best,

Reg Archambault
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Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 August 2014 via mobile

My wife and I stayed at The Rittenhouse Hotel while on vacation 8/8/14 - 8/10/14. Great location, convenient to dining and shopping in area of the city that has undergone surprising gentrification over the past 15 years. The rooms are large and brightly lit, clean and quiet. Spacious bathroom and sitting area. The room worked quite well when our daughter's in-laws stopped by before we went to dinner. Hotel staff are eager to please. The guests aren't nickeled and dimed. Tips are accepted graciously. We look forward to our next stay when we intend to try the restaurant located on the second floor which friends strongly recommended.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, 25 August 2014
We are glad to hear that you enjoyed your stay in the heart of Philadelphia. Please do make a point of trying Lacroix, our restaurant located on the second level overlooking Rittenhouse Square. We serve breakfast, lunch and dinner daily as well as a wonderful brunch every Sunday.

I am sure that you will enjoy it...
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New Jersey
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 August 2014

This hotel definitely exceeded my expectations! I came to this hotel with my family for a concert in Philadelphia. We had an overall amazing experience. The hotel is located in an absolutely beautiful part of the city. The staff are all very very nice and helpful. Florence helped us with our reservation and couldn't be any nicer. Kaitlyn checked us in and was extremely friendly and pleasant. Brian helped us arrange a car service to the concert. When we got home from the concert, there was milk and cookies with a miny cake and chocolate writing saying "happy birthday Olivia" along with a bottle of sparkling cider. It was definitely a birthday I will never ever forget. The valet parking was easy and quick. I hope I can come back in the future.

Green Features: The hotel seemed to be very environmentally friendly. They had separate trash can and recycling bin. My favorite part was their "Mr.Greenhouse" rubber frog that you put on your bed if you were okay with them remaking your bed with the same linens.
  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Oliviaxoxo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, 18 August 2014
Recognition of birthdays and other special events are important to us because of the memories they make that do last a life time. Thank you for celebrating with us! Be sure to come back whenever you are in Philadelphia and will will try to make every visit just as memorable.
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Level Contributor
89 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 14 August 2014

Convenient to numerous excellent restaurants. Friendly and attentive team. Room 905 had great views and even though next to the elevator there was absolutely no noise. The almost instantaneous elevator access was outstanding. Free wifi with plenty of bandwidth. Loved the little green frog to leave on the bed to keep the same linens. It is clear that The Rittenhouse leadership team has pit a great deal of thought into the hotel's culture and they have communicated this to every member of their team I encountered. What a great experience! Keep doing what you are doing!

  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank jaatman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, 18 August 2014
Thank you for your recognition of our efforts! We take great pride and have a good time taking care of our guests. We hope to see you soon and have made a note of your preferences for future visits.

All the best,

Reg Archambault
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Springdale, Utah
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 August 2014

Our family, consisting of 2 kids and 2 adults, consider The Rittenhouse Hotel the only place to stay when visiting Philadelphia. The service, the staff, the accommodations are 5 star. It is perfectly located on the west side of Rittenhouse Square which is a beautiful park that is enjoyed by many and there are a lot of great restaurants and shopping within blocks of the hotel. The front desk is more than happy to answer any questions or make suggestions or plans for you. Surely a must if you're staying in the city center.

Room Tip: I've always chosen park view vs. city view
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Melissa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review, 12 August 2014
Thank you Melissa. Families are important to us and we are perfectly situated as a starting off point to explore Philadelphia. Please continue to make us you home away from home on future visits!
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Additional Information about The Rittenhouse Hotel

Property: The Rittenhouse Hotel
Address: 210 West Rittenhouse Square, Philadelphia, PA 19103
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Philadelphia
#1 Luxury Hotel in Philadelphia
#2 Business Hotel in Philadelphia
#2 Romantic Hotel in Philadelphia
#3 Family Hotel in Philadelphia
#7 Green Hotel in Philadelphia
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Rittenhouse Hotel 5*
Number of rooms: 118
Official Description (provided by the hotel):
The Forbes Four Star Award winning Rittenhouse Hotel is rated one of the top hotels in the world as well as #1 hotel in Pennsylvania by Travel + Leisure. The Rittenhouse has an ideal location directly on Rittenhouse Square for business or pleasure. Guests may walk out with easy access to boutique shopping, restaurants and the Center City business district is just steps away. The guestrooms at the Rittenhouse are the largest in the city, the smallest measuring 450-600 square feet, with views of Rittenhouse Square or University City. Guests enjoy complimentary Wi-Fi, overnight shoe shine and newspaper delivery to their room. Lacroix at the Rittenhouse is one of the top restaurants in Philadelphia with panoramic views of Rittenhouse Square. Immerse yourself in an oasis of relaxation in Center City with a menu of massage and salon services, spa packages and fitness center at the Rittenhouse Spa, Salon & Health Club with hair by Paul Labrecque. ... more   less 
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Also Known As:
The Rittenhouse Hotel Philadelphia
Rittenhouse Hotel Philadelphia
Rittenhouse Philadelphia

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