Upon arrival we were notified our room was not ready -- 15-20 minute wait. No biggie, we waited in the bar with the drink vouchers they gave us. My boyfriend and I decided to order dinner while we were there. Dinner took an absurd amount of time to arrive and there was one bartender working a packed bar on a Saturday evening. After about 45 minutes at the bar my boyfriend checked on the room. He was given a key, only to go to the room and discover the housekeeper still cleaning. He returned to the bar and we finished our dinner.
Went back to the room after dinner to discover a DISGUSTING bathroom. We called the concierge and were assured someone would be up momentarily -- after we waited another 30 minutes my boyfriend went to the front desk to see what was the hold up. They told him to change rooms however while he was downstairs the maid arrived and cleaned our bathroom (lack of communication). The maid told me that she didn't know why we were checked into that room because it hadnt' been checked for cleanliness. While they were switched our rooms they disabled our current rooms key and we were told our new key would be brought to the room.. the key never arrived.. once again we had to go downstairs. Our housekeeper mentioned getting us a voucher for complimentary breakfast.. we practically had to beg for it.
While having the complimentary breakfast the next morning, my boyfriend found a hair in his food. This could have happened anywhere but this was icing on the cake.
I sent an e-mail to customer service almost two weeks ago and have no heard anything back.
- Official Description (provided by the hotel):
- Sophisticated. Stylish. Uniquely Philadelphia. Listed on the National Registry of Historic Places, The Warwick Hotel Rittenhouse Square is where history meets innovation and culture. This hotel is high on design and style and located in Philadelphia's most prestigious address, Rittenhouse Square. This luxury center city Philadelphia hotel is in the epicenter of boutique shopping, entertainment and many of Philadelphia's award winning restaurants. The stunning illumination and architecture in the lobby, graceful fireplaces and comfy seating areas complement your stay. ... more less
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- Also Known As:
- Warwick Hotel Philadelphia
- Radisson Plaza Philadelphia
- Radisson Philadelphia
- Warwick Philadelphia
- Philadelphia Radisson