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“Worst hotel ever”

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BEST WESTERN Turtle Brook Inn
Ranked #4 of 4 Hotels in West Orange
Reviewed 16 July 2014

This "non smoking" hotel wreaks of smoke! It is embedded in the walls. I got to my room to find it even worse so I tried to check out less than an hour later. The front desk clerk wouldn't cancel the charge and told me to call management in the morning. I called in the morning and left a message with the front desk clerk. "Management wasn't available". No word back so I called again a day later. Same front desk clerk told me management wouldn't refund my money! I am declining the charges through my credit card!! Worst customer service, dirty hotel that smells!!!!

  • Stayed: July 2014
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1  Thank Rachel25678954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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86 - 92 of 170 reviews

Reviewed 24 June 2014

I stayed here one night recently on my way to Maryland. I know of the hotel because I used to live very close to here. As I say in the title of this review, it's not pretty but it gets the job done.
It gets the job done because it's relatively easy to get to off either the NJ turnpike or Garden State parkway. Plus, I'm familiar with it- I know what I'm getting as I've stayed here about 4 times over the past 15 years.
Not pretty- for example ,the entrance area looks like it needs somebody with a dustpan and broom to do a little work. In my room, the device on the inside of the door that hinges over as a secondary lock( it must have a name), was hanging by a thread, with three of the four screws almost out. I could have taken them out with my fingers. Not very reassuring security. Finally, I was trying to print my boarding pass for a flight the next day in the hotel lobby. Neither of the computers would print to the printers they were connected to. I asked the man at the desk if he knew how to solve the problem and his answer was, "No". Followed by nothing else. So much for customer service.
If I could ,I'd give this hotel a 2 1/2. It served its purpose and I knew what I was getting into.

  • Stayed: June 2014, travelled with family
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2  Thank buttsyandsmitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2014

This hotel needs major updating. Problems galore. I only stay there because it is close to where my son lives. The room was dark, towels were old, lights were not working, sink was clogged, door did not work right, and the room needed further cleaning.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Best Western
1  Thank Marilyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2014

Extremely helpful and friendly staff; clean and well-kept rooms. Will definitely stay there again when I am in the area. When my daughter left some important items in our room, the staff was prompt and helpful in recovering them and mailing them back to us.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Best Western
Thank Patrick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2014

The hotel is in great need of a face lift. Old, shabby lobby. Old, old, old bathrooms. Refrigerator in room was ancient and sounded ancient. TV had no remote control. Breakfast eggs were HORRID! The location is ok, but for the money, you can probably do much better. Way too expensive for what you're getting.

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with Best Western
Thank Dan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2014

If you are looking for a hotel that provides excellent service and good quality facilities, this is the hotel for you. My stay here was extremely enjoyable; the staff was friendly, the rooms were extremely clean and neat (big bathrooms/showers, very comfy beds), and the interior of the hotel was a pleasant surprise to what I was expecting.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Bryanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2014

We moved in a hurry to this Best Western after spending one blechy night at the Ramada in East Orange. After that experience, a normal Best Western seemed like the Hilton! Our room was adequate -- not the newest, not the most well-maintained, but clean and large and comfortable and quiet. The best part was the clerks -- both were very helpful and pleasant, especially the great French kid on night duty.

  • Stayed: April 2014, travelled with family
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Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Turtle Brook Inn

Address: 555 Northfield Ave, West Orange, NJ 07052-2426
Phone Number:
Region: United States > New Jersey > West Orange
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in West Orange
Price Range: £106 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Turtle Brook Inn 3*
Number of rooms: 56
Official Description (provided by the hotel):
Located just 17 miles from New York City and close to all the exciting West Orange attractions, the BEST WESTERN Turtle Brook Inn offers friendly customer service, exceptional amenities and affordable rates for visitors staying in West Orange, New Jersey. Staying at this charming West Orange, New Jersey hotel means that you'll receive excellent customer service, cozy accommodations and affordable rates, in addition to easy access to key area attractions. The Turtle Back Zoo, Edison National Historic, South Mountain Recreation Complex, Codey Arena, St. Barnabas Hospital, Manor Restaurant, Prudential Center and New Meadowlands Stadium are all just a short drive away. Guests also have the option of taking a short day trip into New York City, just 17 miles away, to visit world famous sites. Seton Hall and Rutgers University are also close by the hotel, which makes the BEST WESTERN Turtle Brook Inn the perfect place to stay while visiting students or exploring campuses. Guests of the BEST WESTERN Turtle Brook Inn will find that each recently renovated guest room comes complete with all the comforts of home, including pillow top mattresses, cable satellite television with HBO® and free high-speed Internet access. Other amenities at this West Orange hotel also include a fitness center, complimentary continental breakfast each morning, guest laundry and an on-site coffee shop. Corporate guests traveling to the BEST WESTERN Turtle Brook Inn will also appreciate the convenience of this West Orange hotel's business services and close proximity to area businesses, including Merck, Prudential, ADP and AT&T. Ready for an unforgettable and fun-filled vacation in West Orange, New Jersey? ... more   less 
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Also Known As:
Best Western Turtle Brook Hotel West Orange
Best Western West Orange
West Orange Best Western

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