My family loves attending this theater because the seats are extremely comfortable. We also enjoy having food and drinks while watching our movie. This was an awesome idea and the location is great as well.
I have two gripes, however, one of which is the lack of customer service training. I understand many of the servers are young but their nonchalant demeanor can be a turn off sometimes. Also the last time we went, the movie had started and our server had not greeted us yet he was serving other patrons. I had to press the call button to get him to come to our section. After that we had to wait a long time for our beverages.
My second issue is the fact that they carry the food from the kitchen which is at the front ALL THE WAY to the back to some of the theaters. They have to walk through the lobby past other patrons all while navigation an open tray of food and drinks. This may just be me but I find they should have covers on the trays since they are walking it through the lobby. For this reason I have elected to eat at Friday's or somewhere else first then go to see my movie. The drinks are great though I must say.
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