I came with a 10 year old who had never been on a horse before. The staff were not welcoming to us at all; made us walk to a table behind their horse trailers to get a consent form and a helmet which was hidden behind a trailer. Gave no explanation about the horses selected for us or any reassurance they were observant of the animals and were monitoring everything. The horses were bothered by flies and would repeatedly stamp their feet to shake them off. While this may be expected horse behavior, if you are not familiar with horses and are sitting on one when it does this, it can be unsettling, especially to a child. It is apparent they understand horses well and can handle them but they are not engaging with customers and were speaking in an unfavorable manner about the other horse ride company next to them. Overall lack of respect for customers and other horse professionals. I had read the reviews on TripAdvisor prior to going and liked their website but the personal encounter left me with a negative impression. Very disappointed.
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