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“Could use help in customer service”

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Hilton Garden Inn Gettysburg
Ranked #7 of 28 Hotels in Gettysburg
Certificate of Excellence
GreenLeadersBronze level
Reviewed 22 February 2014 via mobile

Staff was not inviting or friendly. They did their job but that was it. Nothing more. Housekeeping was great. The fire alarm went off one of our nights and we had to evacuate the hotel and sit in the lobby for awhile..Would probably not return.

Stayed: February 2014
1  Thank Jessiiica123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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545 - 551 of 1,098 reviews

Reviewed 20 February 2014 via mobile

The hotel was just like any other HGI that I've been to. Room was fine. Breakfast was a nightmare. Only one other diner, but server was "busy". Was here for business and didn't have a lot of time. Took a long time to get the server to come help me. Once I ordered, I couldn't track her down again.
Had to find silverware, salt,etc. myself. Expensive breakfast for such poor service

Stayed: February 2014, travelled on business
1  Thank Marke W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2014 via mobile

Most hotels are booked solid due to the power outages. This hotel had some availability so drove out of our way to come. Not only was the front desk wonderful, so was the room, room service and restaurant. I just extended my stay with no problem. The hot tub could use some maintenance but everything else is perfect. I would like to point out other hotels are taking advantage of the outages, overcharging and not allowing a AAA discount. The Hilton is priced great and I could use my discount. Very accommodating with my toddler and newborn. Thank you!!

Stayed: February 2014
1  Thank erinhatfield12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

From the moment of walking in the front door this was a nice hotel. Warm fire in the lobby and the smell of tasty foods from the restaurant. Room was in excellent shape and very comfortable. Hot tub could use a little repair but it was also comfortable and warm for a cold winter night. We'll be back and recommend it without hesitation.

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Jeffrey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina T, General Manager at Hilton Garden Inn Gettysburg, responded to this reviewResponded 4 February 2014

Thank you so much for the kind words on our property and taking the time to share your experience with others! I am thrilled you had an exceptional stay with us and we look forward to seeing you again in the near future!!

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Reviewed 2 February 2014 via mobile

We decided to take a winter getaway and this year Gettysburg won. This hotel is beautiful and super clean everywhere. My family is very well traveled and my kids keep saying how much they like this hotel. They have coffee, Water, and treats in the lobby. The front desk gals have all been very friendly and helpful. The pool and exercise room are immaculate and state of the art.

We enjoyed a delicious breakfast on site with quick service. We preordered breakfast with a pa lav and I am glad we did.

I literally can't find one bad thing to say about this hotel, other than we have to leave!!!

Again- we travel a lot and this hotel is
Awesome.

Stayed: February 2014
1  Thank Klineyqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina T, General Manager at Hilton Garden Inn Gettysburg, responded to this reviewResponded 4 February 2014

Thank you so much for the kind words on our property and taking the time to share your experience with others! I am thrilled you had an exceptional stay with us and we look forward to seeing you again in the near future!!

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Reviewed 29 January 2014

Stayed here after day skiing at Liberty Mountain. Lobby has nice gas fireplace and comfy seating, large comfortable rooms, hot tub and pool to enjoy with great hours and the breakfast was huge! All you can eat, hot and cold made to order options - we loved it! Would definitely stay here again when we come back to ski!

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Dawn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina T, General Manager at Hilton Garden Inn Gettysburg, responded to this reviewResponded 4 February 2014

Thank you so much for the kind words on our property and taking the time to share your experience with others! I am happy to see your entire family enjoyed our facility and our resturant the Garden Grille & Bar!!

I am thrilled you had an exceptional stay with us and we look forward to seeing you again in the near future!!

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A TripAdvisor Member
1
Reviewed 27 January 2014

I plan on staying here again. My daughter is a Freshman at Gettysburg and I will be visiting four or five times a year for the next four years. The shower needs a shower head not just a hand sprayer. The heating system is loud and kept waking my daughter and I up when the system went on. Thermoststic fan coil unit would cancel the noise.

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina T, General Manager at Hilton Garden Inn Gettysburg, responded to this reviewResponded 4 February 2014

Thank you for taking the time to share your experience with us. It sounds as though you were in one of our ADA Rooms, there rooms do have the removable shower head for those with the need for it. We do have standard showers in our traditional rooms. During your next visit, we will be happy to put you in a room away from anything that could be considered bothersome to you upon your request. Just let us know and we are happy to do accommodate all requests we can.

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Additional Information about Hilton Garden Inn Gettysburg

Address: 1061 York Rd, Gettysburg, PA 17325-7510
Phone Number:
Region: United States > Pennsylvania > Gettysburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Gettysburg
#1 Business Hotel in Gettysburg
#11 Romantic Hotel in Gettysburg
#11 Family Hotel in Gettysburg
Price Range: £69 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Gettysburg 3*
Number of rooms: 88
Official Description (provided by the hotel):
The Hilton Garden Inn Gettysburg hotel in Pennsylvania is located in the heartland of American freedom with historical sights, museums and just minutes from the Gettysburg Battlefield and National Park Visitor Center. The Hilton Garden Inn Gettysburg is located on part of the former Camp Letterman Civil War hospital! The hotel is also near attractions such as the Gettysburg College, Gettysburg Heritage Museum, The Outlets Shoppes, Gettysburg Visitors Center, Gettysburg Lutheran Seminary and Mount Saint Mary's College. Hilton Garden Inn Gettysburg is home to the Garden Grille & Bar Restaurant that offers breakfast, dinner & drinks daily to guests and general public. The hotel is a great central location for Pennsylvania cities and attractions. York, Harrisburg and Hershey Lancaster, DC, and Baltimore are nearby cities all with attractions for the Pennsylvania visitor. The hotel is an award winning hotel of "Pick of the County" via the Gettysburg Times, Hilton Garden Inn "You can count on us" 2013 Brand award winner for community service, and is proudly a part of the Hilton Garden Inn Brands JD Power Award! ... more   less 
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Also Known As:
Hilton Garden Inn Gettysburg Hotel Gettysburg
Gettysburg Hilton Garden Inn
Hilton Gettysburg

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