This Inn advertises what it does not deliver. We went to the Chateau for a relaxing weekend with our adult children. We were disappointed on so many levels: noise, wine and cheese hour, the facility and billing.
NOISE: A cooking class was ongoing in the kitchen, with four boisterous guests laughing and drinking. We could not get away from the noise. Instead of enjoying the common areas (living room, dining area), we had to stay in our rooms with the doors closed due to the noise. We then left the inn to go out to dinner. When we retuned, the four guests were even drunker and louder. This went on for so long that we could not sleep and I went downstairs to complain. YOU CANNOT OFFER COOKING CLASSES UNLESS YOU HAVE A SPACE FOR IT THAT IS FAR ENOUGH AWAY FROM OTHER GUESTS. The next morning at breakfast, those same guests were again loud and overwhelmed the entire house. We could not sleep, we could not enjoy our breakfast. I complained to them and to management. The next evening, again there was a cooking class. This time, however, there were only two guests and I asked that the doors and windows be closed during their class.Therefore, due to the noise, there was nothing peaceful about this supposedly relaxing inn.
EVENING WINE AND CHEESE: The Inn advertises evening wine and cheese. Sounds nice, right? In reality, guests are instructed to go to a refrigerator in the living room where leftover fruit from breakfast is covered in saran wrap (looking tired and unappealing). No tasty French cheese anywhere in sight, only the cheapest Cheddar spread. There is wine on the counter but the glasses were dirty. AND, on both nights that we were wanted to enjoy the Wine and Cheese hour,
the cooking class overpowered the entire house.
THE FACILITY: The B and B is far from a chateau. It is tired, dark and seedy. Everything feels run down (both inside and outside). The rooms are dark (bedrooms as well as common areas). One of our bathrooms smelled and the water from the shower smelled. The stairway is so narrow that carrying overnight bags upstairs is difficult. Moreover, the B&B is set back but still, on a busy street. That is not clear from the Internet.
BILLING: Due to the noise we experienced on the first night, the owner slipped a gift certificate for $100 under my door. Accompanying it was a note inviting me to use it or gift it. When we checked out on Sunday, the owner was not there. I gave the staff the gift certificate, they accepted it, we paid our bill and were on our way. Two days later, I was charged the amount of the certificate plus tax on my American Express. That is unacceptable. I still have the note that clearly shows there is no restriction on its use. I have called the owner and emailed with her. She sent me replacement gift certificate! I don't want it. If I was not supposed to use the gift certificate during my stay, then her note should have said to and her staff should not have accepted it. (NOTE: American Express is looking into the matter).
My husband and I travelled from Miami for a relaxing Hudson River Valley experience and invited our New York city based daughters to join us. The B&B was the only unpleasant part of an otherwise delightful trip.
- Also Known As:
- Le Petit Chateau Hotel Hyde Park