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“Great place to stay in Jacksonville”

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Country Inn & Suites By Carlson, Jacksonville West
Ranked #47 of 132 Hotels in Jacksonville
GreenLeadersSilver level
Dallas, Texas
1 review
“Great place to stay in Jacksonville”
5 of 5 bubbles Reviewed 11 June 2014

My staff and I stayed at this hotel for a few nights for business. We always tend to stay at higher end hotels however, this Country Inn and Suites by far beat all our expentations. This hotel is one of the nicest hotels we have stayed in yet. The staff was very friendly and helpful. The hotel was extremely clean and the rooms were spacious. The breakfast was very impressive and seating was ample. I can't think of anything negative about this hotel or our stay. If you have a chance to stay at this location, you should take advantage of the opportunity wheather it be for business or pleasure you will be impressed.

Room Tip: Go for the suite if you are staying for more than one night. you will love the clean and spacious r...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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267 reviews from our community

Traveller rating
    123
    75
    32
    19
    18
See reviews for
100
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
San Diego, California
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 7 June 2014

the hotel was nice, however there was a train right next to it that you can hear several times throughout the night. right next to the freeway, rooms clean, good breakfast. friendly staff, large parking lot for cars with trailers or truckers.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank itsrachbiotch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RegionalManagerSE, General Manager at Country Inn & Suites By Carlson, Jacksonville West, responded to this review, 28 June 2014
Dear guest,

Thank you for your comments regarding our facility. I am happy that you found our hotel a nice place to stay. I apologize for any noise that you may have heard. Our hotel has been constructed of block and concrete to reduce any room to room noise and also any outside noises. I hope that you will allow us to host you again when in the Jacksonville FL area. We appreciate your comments and business. Thank you.

Sincerely,

Kapil Bava - General Manager
Country Inn & Suites Jacksonville West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitesville, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 June 2014

caring and responsive staff; "chef" in breakfast room friendly and helpful; food hot and fresh.
will definitely stay at Country inn in travels and this one the next time I return to Jacksonville.
Room was kept clean and fresh each day
thanks!!
sandy

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
1 review
4 of 5 bubbles Reviewed 27 May 2014

I had a great time at this hotel. The staff was very pleasant, and attended to all my needs. There is a funny smell in the lobby, but the the hotel was just as nice overall. The pool could have ben better, but the location is nice and quite.

Room Tip: The jacuzzi room was well worth the price. Pam was really helpful at the front desk.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeremy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RegionalManagerSE, General Manager at Country Inn & Suites By Carlson, Jacksonville West, responded to this review, 29 May 2014
Dear Guest,

Thank you for your wonderful review and bringing to our attention the scent in the lobby area. My maintenance team will look into this further.

Sincerely,

Kapil Bava - General Manager
Country Inn & Suites Jacksonville West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Petersburg, Florida
Level Contributor
265 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 bubbles Reviewed 24 May 2014

I stayed here about 6 months ago (see review), but in the meantime, it looked like they hadn't done anything to keep it up. The 1st thing you notice is the stench of BODY ODER right at the front door!!! I was there for about 18 hours and the smell never went away, so I am assuming it's there all the time. That was a bad sign. They also let the smokers hang out too close to the front door, which does not bode well for the smell either. Had trouble with the temperature control. It ran all night, but that isn't a big deal. Breakfast was OK. Only 1 night, so don't know if they change it up or not

Room Tip: East side faces sun, and shades don't cover well. West side has train noises. Tough call
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank llstom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RegionalManagerSE, General Manager at Country Inn & Suites By Carlson, Jacksonville West, responded to this review, 27 May 2014
Dear guest,

Thank you for your insight regarding your experience at our hotel. I am sorry that you found many faults during your stay. I hope that you can allow us to regain your business. As you can see from our previous reviews we have scored highly in all areas you mention. Again thank you for your comments as we take all our reviews seriously.

Sincerely,

Kapil Bava - General Manager
Country Inn & Suites Jacksonville West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bluffton, Sc
Level Contributor
134 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 15 May 2014

Off Rte. 295, we spent 3 nts. Nothing really close, but still only half hour to JAX beach area, so doable for us. Not much except fast food in immediate area. Bedroom and bathroom were both clean and roomy. Breakfast had hot and cold choices. Lots of ducks nearby. Was a bit noisy in room on interstate side; might want to ask for middle room.

Room Tip: Try for room away from Rte. 295 side.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laffininbl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RegionalManagerSE, General Manager at Country Inn & Suites By Carlson, Jacksonville West, responded to this review, 16 May 2014
Dear guest,

Thank you for your kind comments. I appreciate you finding our hotel and guest suite exactly to your liking. Thank you for your business and hope to see you back during your travels to Jacksonville.

Sincerely,

Kapil Bava - General Manager
Country Inn & Suites Jacksonville West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lakeland, Florida
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 12 May 2014

We were traveling and hadn't made any reservations. We were planning to meet some people later in the evening and started looking for a place to stay on the west side of Jacksonville around 5pm on a Saturday evening. We didn't expect any problems, but after three tries at places that didn't have any "room at the inn" we were referred to the Country Inn and Suites. The room was immaculate, the quality of the sheets was very high (that makes a difference), and even the amenities in the bathroom were high quality... and were there. Too often today, even at more expensive places there are no bathroom amenities. The room was large with a desk, king bed, soft sitting chair... conventional, but very comfortable.

To me, one of the highlights was the bedside light... there was enough light to read by... a rare experience. The room was very quiet and we knew the hotel was fairly full. The morning breakfast was served in a very clean room with plenty of seating and someone who cleaned tables as soon as a group left so that there was rarely a wait. Breakfast was hot! Hot eggs, hot sausages, hot potatoes... along with the usual pastries and cereals.... Nothing much besides the hotels in the area, but we would go back to the hotel because of our experience.

Room Tip: There is a stairway from the main lobby to the second floor right at the registration desk... if tha...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 912SueD912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RegionalManagerSE, General Manager at Country Inn & Suites By Carlson, Jacksonville West, responded to this review, 13 May 2014
Dear guest,

I am flattered by your kinda words! It is always motivating for myself and my Country Inn & Suites team to hear comments such as yours. Our free hot and cold rotating breakfast menu seems to be a big hit with the many guests we serve. I also am happy to see you found your guest suite to be large, clean, and exactly to your liking! I would like to invite you back during your next visit to Jacksonville. Thanks again.

Sincerely,

Kapil Bava - General Manager
Country Inn & Suites Jacksonville West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Jacksonville West

Property: Country Inn & Suites By Carlson, Jacksonville West
Address: 7035 Commonwealth Ave, Jacksonville, FL 32220
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Jacksonville
#28 Business Hotel in Jacksonville
#35 Romantic Hotel in Jacksonville
#40 Family Hotel in Jacksonville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Jacksonville West 2.5*
Number of rooms: 1
Official Description (provided by the hotel):
The newest Country Inn & Suites located in Jacksonville, FL. The hotel is located off I295, Exit 22 behind Wendy's Restaurant. The hotel offers Standard, Studios, and Suites available in King or Two Queen Bed configurations. Enjoy a hot breakfast with a rotational menu. The hotel offers many amenities including fitness center, outdoor swimming pool, free Wi-Fi, 24 hr coffee bar and freshly baked cookies. All rooms offer mini-fridge, microwave, coffee makers, iron/ironing board and 32" LCD TVs. Upgrade to our suite and enjoy total privacy to the living room area. Suites also include a pull out sofa bed with a TV in the bedroom area as well as the living room. ... more   less 
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Also Known As:
Country Inn & Suites Jacksonville West Hotel Jacksonville
Country Inn And Suites Jacksonville West
Jacksonville Country Inn

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