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“great place”

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Jacksonville Plaza Hotel & Suites
Ranked #60 of 134 Hotels in Jacksonville
Reviewed 30 April 2012

The room was clean . The bed was just right, {not to soft not to hard} and the airport shuttle was a huge plus for us.

  • Stayed: April 2012, travelled as a couple
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Thank Katia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this reviewResponded 6 May 2012

Thank you for your time writing a review and let other travellers know about your great experience at our hotel. We are happy to hear that our 24-hour airport shuttle was beneficial to you. We look forward to see you in the future.

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503 - 509 of 630 reviews

Reviewed 27 April 2012

Musty, Old, rusted door frames, spots on walls (could be mold or mildew), roach ran across the BED! If that is how you keep your personal home then let me tell you....you are nasty. Do not kid yourself....This place is a dive!

Room Tip: Get a good room by staying somewhere else
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  • Stayed: April 2012, travelled with family
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1  Thank J R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this reviewResponded 2 May 2012

The above incident was written by a guest or competitor . The complaints are not valid. This was not reported to the front desk. After reviewing our records we have not had a guest registered at the hotel from Raleigh NC in over 3 months. The hotel is very well kept. Please read our common reviews with Tripadvisor. In our 150 plus reviews you will NEVER see any of the above incidents.

If your not 100% satified I personaly gurantee a free room!

Bill P
Owner

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Reviewed 24 April 2012

Jacksonville Plaza is a good place to stay while traveling through ( right off I-95) and also offers parking for cruisers. Room is comfortable and clean, but not spacious. Breakfast is a cold continental breakfast with a small eating area, but adequate. We met alot of interesting travelers in the breakfast room because it is intimate ( right in lobby). Does offer computer and internet access.
It is close to a great shopping center with good restaurants and shopping.
The only negative is that the lobby has a distinct unpleasant ordor ( I think of mid-East cooking by staff), but rooms thankfully do not have that ordor. It is resticted to lobby area.

Room Tip: Rooms are not spacious, but clean.
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  • Stayed: February 2012, travelled with family
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Thank fundestination
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2012

We stayed at this hotel two nights last week(the day before and the day after our cruise).The first night we flew in late and didn't arrive to hotel until about12:30am, the night auditor was INCREDIBLY rude and seemed as though we were a nuisance to him when we verified that we were in fact placed in a Non-smoking room. He said yes, when we got in our room it reeked of cigarette smoke, when we called down from the room and asked to be moved he said that there is no smoke smell in the room (basically calling us liars) and that if it smells of smoke in the morning we will be charged $250! After arguing with him he reluctantly moved us. The second room was clean and smoke free. Also on the website I booked the room on, think it was Orbitz? it showed the hotel having a nice pool. When we simply asked this employee where the pool he rudely replied, "No, we don't have a pool and we never have had one." Also asked for a late checkout they said the only way they can do it is if they charge us...bull. Hotels extend a checkout a half hour to an hour as a courtesy...it just how the business works. Charging for a late checkout on a Tuesday when you have hardly any guests in house and a low number of arrivals is absolutely sheisty, I know how guests should be treated and I was sickened by this employee and the hotels lack of hospitality. On our way to the cruise ship the next day the family in the shuttle with us was saying similar thing about the staff there. Cheap Hotel but NOT worth being treated terribly by the staff. DO NOT STAY HERE!!!!!!

  • Stayed: April 2012, travelled with family
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1  Thank Jessica G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this reviewResponded 24 April 2012

The guest was moved from the room that they thought smelled of smoke - problem solved. The hotel does not charge a fee of $250 for smoking in a non-smoking room, and thus the front desk wouldn't even think to quote such a thing. The hotel does not have a pool, and there are no websites, Orbitz or otherwise, which have pictures of this hotel's nonexistent pool. I personally gave this guest a late check-out and our records indicate that the guest checked-out at 12:37 pm without extra charge. They were requesting a check-out one hour after our one hour courtesy extension. We do charge $10.00 per hour after 12pm. The guest was informed of this, but they insisted they were not "accustomed" to paying a late check-out fee. The fee was waived without hesitation on our part. It doesn't really matter how busy the hotel will be, a late check-out fee is still imposed, and it's not really up to anyone to assume how many arrivals are coming in on any given day. I would like to see every guest that stays with us to have a pleasurable experience. This is a classic case of someone being given everything they ask for, and still walking away with a mouth full of venom.

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Reviewed 4 April 2012

We stayed for one night due to picking up a hire car from the airport the next day. The hotel gave us a free shuttle service to the airport as well as a free breakfast. The room was spacious and clean as well as giving some nice free toiletries. Perks included cable and free wifi. At night it was quiet and the bed was very comfortable

  • Stayed: April 2012
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Thank Kieran1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2012

We stayed here 3 nights last weekend. The place is quiet, clean and the breakfast was good. I forgot my pillow and called upon my return home and was happy to hear they had it so my son could pick it up. Overall the place is fine for sleeping and the fridge is nice but the rooms are really, really small. "Queen size" beds are questionable and there was some musty smells sometimes. If your taking a cruise this room will prepare you for the ship's room.

  • Stayed: March 2012, travelled with family
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Thank idealden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2012

After looking through the coupon books for hotels, I found the ad for the Jacksonville Plaza. I liked the fact that it advertised pillowtop beds, HBO, expanded continental breakfast and that it was right off the highway. When we entered the room, I was happy to see how clean and fresh it looked! I also liked the layout of the room and the design for maximizing the space. The room was compact but useable and cozy. It felt like we were on a nice cruise ship! The bathroom was a good size and very clean as well. Lots of lighting and mirrors in both areas.

Room Tip: This was the same price as other chains. However I found the bed more comfy and the room prettier. T...
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  • Stayed: March 2012, travelled as a couple
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Thank Jan154985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jacksonville Plaza Hotel & Suites

Address: 14585 Duval Rd, Jacksonville, FL 32218-2494
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Jacksonville
#45 Business Hotel in Jacksonville
Price Range: £56 - £72 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Jacksonville Plaza Hotel & Suites 2*
Number of rooms: 100
Reservation Options:
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Also Known As:
Jacksonville Plaza Hotel And Suites
Jacksonville Plaza Hotel Jacksonville

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