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“Good rates, great room, great service”

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Jacksonville Plaza Hotel & Suites
Ranked #64 of 134 Hotels in Jacksonville
Reviewed 15 July 2013

This was our first time in Jacksonville Fl. A friend recommended the hotel and I always trust TripAdvisor and they both were spot on with this hotel. This was one of the best hotels we have stayed in. Most of the time we stay in Choice Brand hotels, but this hotel held its own and we will definitely stay here again when we come back in a couple of months or so. The location was great. Denny's and Waffle House within walking distance. Ruby Tuesdays and other restaurants only 5 mins away, if that. The room was clean from day 1 to the end. Had enough room for me and my husband. Bed was comfortable. Staff was very nice and helpful. Only hate the breakfast area was not much(only muffins, fruit, coffee, juice), but hey, you can't go wrong with Dennys and Waffle House nearby. Also, I didn't see a pool, but that is not a must-have for us. And elevator was slow, but I can deal with that. Really pleased! Will return and will tell others!

  • Stayed: July 2013, travelled as a couple
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1  Thank preciousjewel66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this reviewResponded 12 August 2013

We are delighted to hear the possitive feedback from you! It is our number one goal to provide clean and comfortable accommodations at a very reasonable price. We are very fortunate to be nearby the Rivercity Market Place that has over 20 restaurants and shops. We are also conveniently located 2 miles away from Jacksonville Interntional Airport so if you will fly out of Jacksonville airport, please take advantage of our 24 hours airport shuttle or if you will be cruising out, we have a cruise package that includes parking and cruiseport shuttle service.

Thank you for staying at the Jacksonville Plaza Hotel and Suites! We look forward to your next visit.

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425 - 431 of 640 reviews

Reviewed 2 July 2013

This hotel is walking distance from the Denny's and the Waffle House up by the main intersection at the airport. They offer 24 hour airport shuttle service, which we needed for our 6am flight out. We walked to Waffle House for an early morning breakfast before heading to the airport at 4am. The front desk clerks were very friendly and helpful, which is important to me. The room served its purpose. Although it's not as nice as some other hotels we've stayed in, we weren't concerned with that. We wanted it for the shuttle service and close proximity to a breakfast location before our big international trip.

  • Stayed: June 2013, travelled with family
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2  Thank smithcbr600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this reviewResponded 5 July 2013

We are happy to hear that you had a pleasant stay with us and took advantage of our 24 hours airport shuttle. We are conveniently located 2 miles from the airport and 1 mile from the Rivercity Market Place that has over 20 restaurants.

Thank you for your kind words about our front desk staff. We always try hard to go above and beyond to accomplish excellent customer service.

Thank you for choosing the Jacksonville Plaza Hotel & Suites! We look forward to your next visit.

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Reviewed 29 June 2013

We found this hotel with one of those voucher books found outside Macdonals etc. Had a very good rate for the hotel and found the room to be very clean and pleasant. Seems to be a very good choice if you are flying from the nearby airpot. Nothing much in the area for entertainment, the only place we could find to eat was Denny's which was ok for just one night. Breakfast was the usual orange, coffee cereal etc but not bad considering such a good rate for the room.

  • Stayed: June 2013, travelled as a couple
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1  Thank Suzannejones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this reviewResponded 5 July 2013

Thank you so much for your feedback. We offer the best value in town. Our newly renovated rooms are equipped with microwave, refrigerator and 32" flat sceen TV. We provide continental breakfast, 24 hours airport shuttle and wi-fi. We are conveniently located in a shopping plaza that has over 20 restaurants. Denny's, Waffle House, Dunkin Donuts are within walking distance from the hotel.

It was a pleasure to hear that we accomplished our goal during your stay. It is our number one priority to provide clean and comfortable accommodations at a very affordable price.

Thank you for choosing the Jacksonville Plaza Hotel. We look forward to see you soon!

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Reviewed 27 June 2013

I witness one of the most outstanding displays of customer service the night I stayed there was a very irate customer screaming at front counter person Eric he had very long check in line not only did he handle the check in with professionalism he remained calm and showed me how to remain calm and still get the job done he should be a part of your management team! All the way down to Jordan in maintenance this was a great place to stay before I went on my cruise will definitely stay here again and tell family and friends about your facility keep up good job!

  • Stayed: June 2013
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2  Thank amacktony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this reviewResponded 5 July 2013

It was a pleasure to hear such recognition about our staff! Please know that your comments are shared with our team so they will also hear your voice. It is our sincere most desire to exceed guest's expectations every time.

Thank you for choosing our hotel prior to your cruise. We hope that you were able to take advantage of our cruise package that includes round trip transportation for 2 people to the cruise port, free parking for the entire duration of your cruise and one night stay at the hotel.

We look forward to see you on your next cruise!

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Reviewed 22 June 2013

Title says it all. Would also like to comment that the staff is very helpful and check in was quick and efficient. My husband has a trouble walking too far because of a breathing problem but we were accommodated with a room not too far from the check-in area the 4 times we made our reservations. In fact, we were given the same room each time so that we felt at home and very comfortable. Will continue use this hotel for our future trips.

  • Stayed: June 2013, travelled as a couple
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2  Thank Eunice M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this reviewResponded 5 July 2013

Your comfort is very important to us and we will do our very best to do whatever request you may have. We appreciate your business and return guests like you measures our success in the hospitality industry. Our goal is to ensure your satisfaction.

Thank you for choosing the Jacksonville Plaza Hotel and Suites. We look forward to your next visit!

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Reviewed 19 June 2013

I chose this hotel because it had good reviews, was inexpensive and offered a room rate & parking that couldn't be beat! I was very satisfied with the choice.

The long-term parking is in a row along the back. When you check in, you're given a slip of paper to put on your windshield to indicate when you'll pick up the car and you arrange for the time the shuttle will pick you up. The shuttle picked us up right on time. It serves four or five other hotels, so a few other people were picked up on the way to the airport. We were picked up so early that it didn't affect our trip, which took 10-15 minutes.

I'm not sure if the front desk staff advised me of this, but you have to call the airport when you arrive back in Jacksonville to ensure the shuttle will pick you up. Unlike other shuttle services, they apparently don't have a regular route and stop at the airport.

  • Stayed: June 2013, travelled solo
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Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this reviewResponded 5 July 2013

Thank you for sharing your hotel experience on this website. We are delighted to hear that you were able to take advantage of our Park Sleep Fly package. This package covers up to 14 days of free parking, one night stay and transportation to and from the airport. Our airport shuttle runs 24 hours. The shuttle to the airport has to be scheduled at check-in. On your return, you just need to call the hotel after you claimed your luggage and the driver will pick you up the Ground Transportation Pole # 6.

We appreciate your time and effort writing this review. We look forward to see you soon!

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Reviewed 17 June 2013

Stayed at the Jax Plaza Hotel in order for easy access to cruise the next day. Our air conditioner in our room was not working so our family was moved to the only room vacant on the floor which was handicap accessible. No problems at all, just the room seems to have been forgotten about, not as clean as our first room. The staff is very helpful - overall the hotel is clean and its a great location - we especially liked the shuttle to the port and was able to leave our car and save $75 in parking. The breakfast is simple with muffins, bread, fruit, and cereal. You cant go wrong with this hotel. A+

  • Stayed: June 2013, travelled with family
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1  Thank mrw42164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this reviewResponded 5 July 2013

Thank you for your feedback. We strive everyday to meet the highest standards of cleanliness and service throughout our property. We are happy to hear that we have accomplished our goal during your stay. We are glad that you were able to take advantage of our Save and Sail Package that includes roundtrip transportation to the cruise port, one night stay and parking of your vehicle at the hotel while you're on the cruise. We offer the best value in town!

We look forward to see you on your next cruise!

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Additional Information about Jacksonville Plaza Hotel & Suites

Address: 14585 Duval Rd, Jacksonville, FL 32218-2494
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Jacksonville
#45 Business Hotel in Jacksonville
Price Range: £52 - £64 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Jacksonville Plaza Hotel & Suites 2*
Number of rooms: 100
Reservation Options:
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Also Known As:
Jacksonville Plaza Hotel And Suites
Jacksonville Plaza Hotel Jacksonville

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