We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Very nice hotel, easy to find and great rates” 5 of 5 bubbles
Review of Jacksonville Plaza Hotel & Suites

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Jacksonville Plaza Hotel & Suites
Ranked #45 of 132 Hotels in Jacksonville
Miami, Florida
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Very nice hotel, easy to find and great rates”
5 of 5 bubbles Reviewed 8 August 2013

We recently stayed at this hotel on our way to Myrtle Beach from Miami to break up the trip and were very satisfied, so much that we reserved for the return trip. We reserved 2 rooms both times and the reception clerk gave us the same 2 rooms on the way back which we liked very much. The hotel has recently been remodeled and it is in excellent condition with very clean and ample rooms. The staff was great in directing us to all of the nearby restaurants (many) and were very pleasant and efficient. It is very easy to find, right off state highway 95 and Jacksonville airport road. I read where they also have a shuttle to the airport. There was no noise and we slept comfortably. The continental breakfast is enough to get you going in the morning without wasting any time.

As previously mentioned we would definitely stay here again since we already stayed twice. You cannot go wrong with this hotel.

Room Tip: We stayed on the first floor by luck and it was very convenient not needing the elevator.
See more room tips
  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Edgar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 12 August 2013
Thank you so much for your glowing review! We are very happy to hear that you had 2 wonderful stays with us. It is very important to us to have repeat guests like you.We are glad that you took advantage of our continental breakfast and enjoyed and our newly remodeled rooms with microwave, refrigerator and 32" flat screen TV. We appreciate your kind words about our staff. It is our number one goal to provide clean and comfortable accommodations and deliver excellent customer service.

If you will ever be back to this area to fly out, please take advantage of our 24 hours airport shuttle and parking. Also, we have a cruise package that includes roundtrip transportation to the cruiseport and free parking for the duration of the cruise.

Thank you for staying at the Jacksonville Plaza Hotel & Suites! We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

582 reviews from our community

Traveller rating
    195
    195
    121
    43
    28
See reviews for
149
201
84
61
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
aiken sc
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 15 July 2013

This was our first time in Jacksonville Fl. A friend recommended the hotel and I always trust TripAdvisor and they both were spot on with this hotel. This was one of the best hotels we have stayed in. Most of the time we stay in Choice Brand hotels, but this hotel held its own and we will definitely stay here again when we come back in a couple of months or so. The location was great. Denny's and Waffle House within walking distance. Ruby Tuesdays and other restaurants only 5 mins away, if that. The room was clean from day 1 to the end. Had enough room for me and my husband. Bed was comfortable. Staff was very nice and helpful. Only hate the breakfast area was not much(only muffins, fruit, coffee, juice), but hey, you can't go wrong with Dennys and Waffle House nearby. Also, I didn't see a pool, but that is not a must-have for us. And elevator was slow, but I can deal with that. Really pleased! Will return and will tell others!

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank preciousjewel66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 12 August 2013
We are delighted to hear the possitive feedback from you! It is our number one goal to provide clean and comfortable accommodations at a very reasonable price. We are very fortunate to be nearby the Rivercity Market Place that has over 20 restaurants and shops. We are also conveniently located 2 miles away from Jacksonville Interntional Airport so if you will fly out of Jacksonville airport, please take advantage of our 24 hours airport shuttle or if you will be cruising out, we have a cruise package that includes parking and cruiseport shuttle service.

Thank you for staying at the Jacksonville Plaza Hotel and Suites! We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 July 2013

This hotel is walking distance from the Denny's and the Waffle House up by the main intersection at the airport. They offer 24 hour airport shuttle service, which we needed for our 6am flight out. We walked to Waffle House for an early morning breakfast before heading to the airport at 4am. The front desk clerks were very friendly and helpful, which is important to me. The room served its purpose. Although it's not as nice as some other hotels we've stayed in, we weren't concerned with that. We wanted it for the shuttle service and close proximity to a breakfast location before our big international trip.

  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank smithcbr600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 5 July 2013
We are happy to hear that you had a pleasant stay with us and took advantage of our 24 hours airport shuttle. We are conveniently located 2 miles from the airport and 1 mile from the Rivercity Market Place that has over 20 restaurants.

Thank you for your kind words about our front desk staff. We always try hard to go above and beyond to accomplish excellent customer service.

Thank you for choosing the Jacksonville Plaza Hotel & Suites! We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
82 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 29 June 2013

We found this hotel with one of those voucher books found outside Macdonals etc. Had a very good rate for the hotel and found the room to be very clean and pleasant. Seems to be a very good choice if you are flying from the nearby airpot. Nothing much in the area for entertainment, the only place we could find to eat was Denny's which was ok for just one night. Breakfast was the usual orange, coffee cereal etc but not bad considering such a good rate for the room.

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Suzannejones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 5 July 2013
Thank you so much for your feedback. We offer the best value in town. Our newly renovated rooms are equipped with microwave, refrigerator and 32" flat sceen TV. We provide continental breakfast, 24 hours airport shuttle and wi-fi. We are conveniently located in a shopping plaza that has over 20 restaurants. Denny's, Waffle House, Dunkin Donuts are within walking distance from the hotel.

It was a pleasure to hear that we accomplished our goal during your stay. It is our number one priority to provide clean and comfortable accommodations at a very affordable price.

Thank you for choosing the Jacksonville Plaza Hotel. We look forward to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 June 2013

I witness one of the most outstanding displays of customer service the night I stayed there was a very irate customer screaming at front counter person Eric he had very long check in line not only did he handle the check in with professionalism he remained calm and showed me how to remain calm and still get the job done he should be a part of your management team! All the way down to Jordan in maintenance this was a great place to stay before I went on my cruise will definitely stay here again and tell family and friends about your facility keep up good job!

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank amacktony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 5 July 2013
It was a pleasure to hear such recognition about our staff! Please know that your comments are shared with our team so they will also hear your voice. It is our sincere most desire to exceed guest's expectations every time.

Thank you for choosing our hotel prior to your cruise. We hope that you were able to take advantage of our cruise package that includes round trip transportation for 2 people to the cruise port, free parking for the entire duration of your cruise and one night stay at the hotel.

We look forward to see you on your next cruise!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 22 June 2013

Title says it all. Would also like to comment that the staff is very helpful and check in was quick and efficient. My husband has a trouble walking too far because of a breathing problem but we were accommodated with a room not too far from the check-in area the 4 times we made our reservations. In fact, we were given the same room each time so that we felt at home and very comfortable. Will continue use this hotel for our future trips.

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Eunice M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 5 July 2013
Your comfort is very important to us and we will do our very best to do whatever request you may have. We appreciate your business and return guests like you measures our success in the hospitality industry. Our goal is to ensure your satisfaction.

Thank you for choosing the Jacksonville Plaza Hotel and Suites. We look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hilton Head, South Carolina
Level Contributor
89 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 19 June 2013

I chose this hotel because it had good reviews, was inexpensive and offered a room rate & parking that couldn't be beat! I was very satisfied with the choice.

The long-term parking is in a row along the back. When you check in, you're given a slip of paper to put on your windshield to indicate when you'll pick up the car and you arrange for the time the shuttle will pick you up. The shuttle picked us up right on time. It serves four or five other hotels, so a few other people were picked up on the way to the airport. We were picked up so early that it didn't affect our trip, which took 10-15 minutes.

I'm not sure if the front desk staff advised me of this, but you have to call the airport when you arrive back in Jacksonville to ensure the shuttle will pick you up. Unlike other shuttle services, they apparently don't have a regular route and stop at the airport.

  • Stayed June 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 5 July 2013
Thank you for sharing your hotel experience on this website. We are delighted to hear that you were able to take advantage of our Park Sleep Fly package. This package covers up to 14 days of free parking, one night stay and transportation to and from the airport. Our airport shuttle runs 24 hours. The shuttle to the airport has to be scheduled at check-in. On your return, you just need to call the hotel after you claimed your luggage and the driver will pick you up the Ground Transportation Pole # 6.

We appreciate your time and effort writing this review. We look forward to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Jacksonville hotels
1.0 mi away
Microtel Inn & Suites by Wyndham Jacksonville Airport
16.4 mi away
Baymont Inn & Suites Jacksonville
16.1 mi away
Tricove Inn & Suites
Tricove Inn & Suites
#69 of 132 in Jacksonville
4.0 of 5 bubbles 49 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Hampton Inn & Suites Jacksonville-Airport
16.4 mi away
Wyndham Garden Jacksonville
Wyndham Garden Jacksonville
#54 of 132 in Jacksonville
4.0 of 5 bubbles 780 reviews
0.1 mi away
Comfort Suites Airport
Comfort Suites Airport
#40 of 132 in Jacksonville
4.0 of 5 bubbles 174 reviews
Show Prices
Show Prices
Show Prices

Been to Jacksonville Plaza Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Jacksonville Plaza Hotel & Suites

Property: Jacksonville Plaza Hotel & Suites
Address: 14585 Duval Rd, Jacksonville, FL 32218-2494
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Jacksonville
#45 Business Hotel in Jacksonville
Price Range (Based on Average Rates): £
Hotel Class:2 star — Jacksonville Plaza Hotel & Suites 2*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Hotels.com and Odigeo so you can book your Jacksonville Plaza Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jacksonville Plaza Hotel Jacksonville
Jacksonville Plaza Hotel And Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing