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“Great hotel” 5 of 5 bubbles
Review of Jacksonville Plaza Hotel & Suites

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Jacksonville Plaza Hotel & Suites
Ranked #47 of 132 Hotels in Jacksonville
Keystone Heights, Florida
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great hotel”
5 of 5 bubbles Reviewed 22 September 2013

We stayed at this hotel the night before leaving for an 11-day cruise. We were able to leave our vehicle at the hotel during our vacation for a very modest fee. The shuttle took us to the airport at 4:30 a.m. In plenty of time for our 6 a.m. flight. The hotel was exceptionally clean, and had undergone extensive renovations. I cannot comment on the continental breakfast as we left so early, but the availability of fresh coffee was a big plus!

On our return, our flight was delayed/rerouted; instead of getting back at 6:45 p.m. as expected, we were anticipated to return around midnight. I immediately called the hotel to check on room availability as we did not want to drive home after being up since 5 a.m. The front desk clerk assured me that they would have a room for us, and the shuttle would be available to pick us up from the airport.

We finally arrived back in Jacksonville at 2:30 a.m., without our luggage. I called the hotel from the airport, and they promptly sent the shuttle to pick us up. The room was clean, spacious, and quiet. We were able to get a few hours sleep before heading home.

The hotel parking lot is well lit, and we felt comfortable leaving our vehicle parked there.

I have already booked a room at this hotel for our next trip in 4 weeks. The hotel offers free parking for up to 7 days with the Park and Fly rate, and also offers a Stay and Cruise rate with shuttle to Jaxport for Carnival cruises.

I will definitely recommend this hotel to anyone needing clean, comfortable accommodations near the Jacksonville airport. All of the staff I interacted with were professional, courteous, and truly wanted to make sure our stay was not only adequate but exceptional.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cyndi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 23 September 2013
Thank you so much for writing a detailed review. It was a pleasure to hear that we have made your stay enjoyable and provided you with exceptional service. We appreciate your kind words about our staff and the hotel. We are glad that you were able to take advantage of our Park and Fly package.

We look forward to see you soon!
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565 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (87)
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English first
Warren, Ohio
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 11 September 2013

This hotel was exactly what we needed. It is close to route 95 and not hard to find. The room was clean and comfortable. I enjoyed the hot shower in the morning. The breakfast area was simple and the coffee was great. We travel to Florida at least 3 to 4 times a year and would stay here again.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RickyChen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 23 September 2013
We are delighted to hear that we have accomplished our goal during your stay. It is our number one priority to provide clean and comfortable accommodations at a very reasonable price. We are conveniently located by the airport off of I-95, Rivercity Market Place that has over 20 restaurants is one mile from us.

We offer the best value in town. We have great amenities like 24 hours airport shuttle, continental breakfast and parking up to 7 days free, all inclusive in the rate!

Thank you for choosing the Jacksonville Plaza Hotel and Suites! We look forward to your next visit.
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Prescott, Arizona
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 4 September 2013

Clean, comfortable, quiet, close to airport and marketplace at a very reasonable price. Additional savings for returning guests a well as a free shuttle service to/from JAX airport and a continental breakfast

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ben v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 23 September 2013
Thank you for your positive comments. We offer the best value in town. Our hotel was recently renovated. All of our rooms have microwave, refrigerator, coffemaker and 32" flat screen TV. It is our goal to provide clean and comfortable accommodations at a very affordable price. We also have 24 hours airport shuttle and arranged cruiseport shuttle. Parking up to 7 days is included if you stay one night.

We look forward to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 August 2013 via mobile

After being scared away from many other budget hotels in the area we chose to stay at this one and I'm glad we did. We stayed here on our way from Northern Virginia and Key West. Making reservations was ridiculously easy, the man at the front desk when we arrived at nearly 1 am was very friendly and made checking in a painless process which we very much appreciated after driving since 10 am. The rooms were perfect for what we needed, ESPECIALLY for the value. The 2 queen beds were comfortable and clean and look exactly as pictured, smelled nothing of cigarettes, there was a flat screen TV in the room, bathroom was clean and more than adequate for the night and the AC worked well. The complementary breakfast was not great by any means but allowed us to grab a few small muffins, bagels and coffee before continuing our treck. This all coming to a total under 70 dollars was beyond a great value. Location was directly off 95 too but it was quiet which was great. I definitely recommend staying here if you're looking

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Gianna0818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 4 September 2013
Thank you for your kind words about the hotel and our staff. Our staff are highly well trained to deliver excellency in hospitality. Your voice measures our success in this business. We are happy to hear that you have enjoyed our newly renovated rooms that has 32" flat screen LED TV, microwave and refrigerator.

If you will ever in need of FLY of CRUISE package in the future, please take advantage of our special offers. We have Park and Fly Package that includes up to 14 days or free parking and CRUISE package that includes roundtrip transportation to the cruiseport. We also have 24 hours airport shuttle.

Thank you for choosing the Jacksonville Plaza Hotel and Suites. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina, United States
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 18 August 2013

We recently booked the "Sail and Save package" from the Jacksonville Plaza hotel. This package included full accommodations in a queen studio, Deluxe continental breakfast , parking for our vehicle for the cruise duration and round trip shuttle service to the cruise terminal. It was a steal for under $90, including tax. I was impressed with the front desk service. They allowed us to check in 2 hours early because we had driven overnight. The room was extremely clean and the decor was modern. This hotel is also less than half a mile from a major shopping center with a plethora of restaurants. The only negative aspect of our trip was that we had a difficult time with internet connectivity. The wifi wasn't very stable it kept dropping connection because we were on the top level. You can go down to the lobby area and obtain full signal or connect to the free Hyatt wifi next door. The hotel also has a pond on the property full of turtles and fish. There are lovely benches you can sit on and enjoy the view or feed the creatures. :)

Room Tip: If the wireless internet is mandatory for your trip, request a room close to the lobby for best conn...
See more room tips
  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Bobbi J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 4 September 2013
We take pride in our proficiency in providing outstanding customer service experience and improving that ability every day. We are delighted to hear that we have accomplished our goals during your stay. It is our number one priority to have clean and comfortable accommodations at a very reasonable price. We have the best value in town. We appreciate your feedback and we are glad that you were able to take advantage of our Cruise Package. Also, I would like to let you know that we have upgraded our internet equipment and we now have a better connectivity all through the building.

Thank you for choosing the Jacksonville Plaza Hotel and Suites! We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 8 August 2013

We recently stayed at this hotel on our way to Myrtle Beach from Miami to break up the trip and were very satisfied, so much that we reserved for the return trip. We reserved 2 rooms both times and the reception clerk gave us the same 2 rooms on the way back which we liked very much. The hotel has recently been remodeled and it is in excellent condition with very clean and ample rooms. The staff was great in directing us to all of the nearby restaurants (many) and were very pleasant and efficient. It is very easy to find, right off state highway 95 and Jacksonville airport road. I read where they also have a shuttle to the airport. There was no noise and we slept comfortably. The continental breakfast is enough to get you going in the morning without wasting any time.

As previously mentioned we would definitely stay here again since we already stayed twice. You cannot go wrong with this hotel.

Room Tip: We stayed on the first floor by luck and it was very convenient not needing the elevator.
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  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Edgar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 12 August 2013
Thank you so much for your glowing review! We are very happy to hear that you had 2 wonderful stays with us. It is very important to us to have repeat guests like you.We are glad that you took advantage of our continental breakfast and enjoyed and our newly remodeled rooms with microwave, refrigerator and 32" flat screen TV. We appreciate your kind words about our staff. It is our number one goal to provide clean and comfortable accommodations and deliver excellent customer service.

If you will ever be back to this area to fly out, please take advantage of our 24 hours airport shuttle and parking. Also, we have a cruise package that includes roundtrip transportation to the cruiseport and free parking for the duration of the cruise.

Thank you for staying at the Jacksonville Plaza Hotel & Suites! We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
aiken sc
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 15 July 2013

This was our first time in Jacksonville Fl. A friend recommended the hotel and I always trust TripAdvisor and they both were spot on with this hotel. This was one of the best hotels we have stayed in. Most of the time we stay in Choice Brand hotels, but this hotel held its own and we will definitely stay here again when we come back in a couple of months or so. The location was great. Denny's and Waffle House within walking distance. Ruby Tuesdays and other restaurants only 5 mins away, if that. The room was clean from day 1 to the end. Had enough room for me and my husband. Bed was comfortable. Staff was very nice and helpful. Only hate the breakfast area was not much(only muffins, fruit, coffee, juice), but hey, you can't go wrong with Dennys and Waffle House nearby. Also, I didn't see a pool, but that is not a must-have for us. And elevator was slow, but I can deal with that. Really pleased! Will return and will tell others!

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank preciousjewel66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 12 August 2013
We are delighted to hear the possitive feedback from you! It is our number one goal to provide clean and comfortable accommodations at a very reasonable price. We are very fortunate to be nearby the Rivercity Market Place that has over 20 restaurants and shops. We are also conveniently located 2 miles away from Jacksonville Interntional Airport so if you will fly out of Jacksonville airport, please take advantage of our 24 hours airport shuttle or if you will be cruising out, we have a cruise package that includes parking and cruiseport shuttle service.

Thank you for staying at the Jacksonville Plaza Hotel and Suites! We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jacksonville Plaza Hotel & Suites

Property: Jacksonville Plaza Hotel & Suites
Address: 14585 Duval Rd, Jacksonville, FL 32218
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Jacksonville
#45 Business Hotel in Jacksonville
Price Range (Based on Average Rates): £
Hotel Class:2 star — Jacksonville Plaza Hotel & Suites 2*
Number of rooms: 100
Reservation Options:
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Also Known As:
Jacksonville Plaza Hotel Jacksonville
Jacksonville Plaza Hotel And Suites

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