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“Customer service and friendliness makes this airport stay a keeper!! Jamie at the front desk exceeds top notch service!!”

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Jacksonville Plaza Hotel & Suites
Ranked #52 of 132 Hotels in Jacksonville
1 review
“Customer service and friendliness makes this airport stay a keeper!! Jamie at the front desk exceeds top notch service!!”
Reviewed 23 November 2013

Ill be back!! This little hotel by the airport is special, they treat you like a VIP Bd that's the reason ill be back whenever I need a room by JAX! Jamie at the front desk was so friendly! Ill return, a room is just a room, being treated great makes it special!!

  • Stayed November 2013
    • Value
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Helpful?
Thank Happycamper2100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 27 November 2013
Jamie is one of our best employees. I'm happy to hear that he was able to provide you an excellent service. One of our ingredients to success is to have a solid hospitable team. We appreciate your time sharing your hotel stay experience on this website.

We look forward to see you soon!
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583 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Louisville, Kentucky
2 reviews
Reviewed 20 November 2013

My husband and I stayed at the Jacksonville Plaza the night before we left on a cruise. Before I booked a room here I must have called at least 5 or 6 times getting different information. Leah always answered my questions with great professionalism. She was always polite and very nice! We booked the sail and save package(I believe that is the name). The transportation picked us up at the airport, took us the following day to the cruise port and back to the airport after the cruise. Everyone associated with the transportation team was also very nice and polite. We could not have ask for a better experience. The room at the Jacksonville plaza was great too. When we checked in to the hotel we met another nice gentleman named Jamie. Again a very polite and professional young man. Thanks again to the Jacksonville Plaza for helping to make our cruise a wonderful experience!!!

  • Stayed November 2013, travelled with friends
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Helpful?
Thank Debby772013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 27 November 2013
Thank you for your kind words about our staff. We are delighted to hear that we were able to deliver an exceptional service. I will definitely share your review to our team members. Your review is very inspiring and I'm sure it will make them happy to know that their efforts have been recognized. We appreciate your time writing this review.


Thank you for choosing the Jacksonville Plaza Hotel & Suites. We look forward to see you on your next cruise.
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Mt. Pleasant
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 November 2013

We stayed for a night on the way to Pensacola (good thing, don't think our backs could do another night). Front desk staff were courteous and helpful. The hotel was clean and so were the rooms. All the amenities you need for the night. The breakfast was average, but very little room to sit. Our room was very small, but adequate other than the bed. We would suggest they replace and upgrade the mattresses for the weary travelers. The hotel served it's purpose as a one night stop.

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
Thank 75Janet2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 20 November 2013
Thank you for your time writing this review. Your feedback is very important to us. It is our number one goal to provide clean and comfortable accommodations. Our hotel was recently renovated and we changed the soft goods in the rooms. The comfortability of the bed is quite relative, some people like if firm and some people like it soft. One of the updates that we recently had was placing a memory foam topper on the beds and a lot of our guests found this to be very comfortable. I am sorry to hear that we didn't meet the comfort that you were looking for. We will look into replacing the mattresses on our next update.

Thank you for choosing the Jacksonville Plaza Hotel and Suites! We hope to see you soon!
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Level Contributor
99 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 18 November 2013

We stayed here for a night before we went on a cruise. The price was good, but for another $10.00 we probably could have stayed somewhere better. The room was small ( about the same size as our ship's cabin), there was no room to sit for breakfast, we took a cup of coffee back to our room. It is great that they let you park your car for free and that they have a shuttle to the cruise port ($15.00 per person) but I believe quite a few of the hotels in the area offer this type of amenity. The rooms were just too small for me, so I probably wouldn't stay here again.

  • Stayed November 2013, travelled with family
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Helpful?
Thank Sharon V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flagler Beach, Florida
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 November 2013

When we fly out of Jacksonville., FL we always stay at the Plaza. Rooms are small but who needs a big bulky room? It has more comfort than many, many other hotels that we have travelled to. I have told all my friends that are flying out of JAX about the Plaza and I have not heard a single complaint. The continental breakfast is always great. What more could you ask for?

Room Tip: All of the rooms that we stayed in during the past years have been great.
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank 84tommyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 20 November 2013
Thank you for your wonderful review! It is such a pleasure to hear that you had a very pleasant stay with us. We appreciate your recommendation to fellow travelers about our Park and Fly package.

We look forward to see you again when you fly out of Jacksonville airport.
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Valdosta, Georgia
2 reviews
Reviewed 13 November 2013

Hotel was eveything they advertised except - the staff was outstanding!! Business owners never ever forget the role your employees play in growing your business. Management at this property has not forgotten that your employees are your best or worst assett. The employees here go way above and beyond.Never stop your park and fly ploicy. It is awesome. Price, room cleanliness and location are all +++. Will recommend everytime I get a chance.

  • Stayed October 2013, travelled as a couple
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Helpful?
Thank BrittNoraTayNic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 14 November 2013
Thank you so much for your kind words about our staff. We strive very hard to deliver exceptional service and do our best to provide a very clean accommodation. I am very pleased to hear that we have accomplished our goal during your stay. Your review will be shared to our employees. Your recognition towards our team members is very much appreciated.

Thank you for choosing the Jacksonville Plaza Hotel & Suites!
We look forward to your next visit!
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caribbean
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 November 2013

Spent night here before flying overseas, the person who dropped me off had a flat and staff was quick to find a place nearby to fix tire.. Room is small but nice , clean and comfortable.. very low water pressure in shower but hot .. Good wifi in room... Bed is very comfortable .. AC is curious ? seemed hard to get the right temp between warm and cool but may just be me .. OVERALL good price and good sleep

  • Stayed November 2013, travelled with family
    • Value
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Helpful?
Thank spearfisher7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 14 November 2013
Thank you for writing to us. We are glad to hear that you had a pleasant stay with us and our staff was able to deliver an exceptional service in finding a tire repair center. It is our number one goal to provide clean and comfortable accommodations at a very reasonable cost. We look forward to your next visit flying out of Jacksonville and hope that you will take advantage of our Park Sleep Fly package that includes up to 14 days of free parking, one night hotel stay and transportation to and from the airport.

Thank you for choosing the Jacksonville Plaza Hotel & Suites! We look forward to see you soon!
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Additional Information about Jacksonville Plaza Hotel & Suites

Property: Jacksonville Plaza Hotel & Suites
Address: 14585 Duval Rd, Jacksonville, FL 32218-2494
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Best Value Hotel in Jacksonville
#45 Business Hotel in Jacksonville
Price Range (Based on Average Rates): £
Hotel Class:2 star — Jacksonville Plaza Hotel & Suites 2*
Number of rooms: 100
Reservation Options:
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Also Known As:
Jacksonville Plaza Hotel Jacksonville
Jacksonville Plaza Hotel And Suites

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