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“Comfortable and close to all the shuttles for the cruise line.”

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Jacksonville Plaza Hotel & Suites
Ranked #53 of 133 Hotels in Jacksonville
Birmingham, Alabama
1 review
“Comfortable and close to all the shuttles for the cruise line.”
Reviewed 27 December 2013

Our room exceeded my expectations. For the low price we paid, we found the room to be clean, comfortable, and up-to-date. I don't remember ever having stayed in a hotel with a bed that was actually comfortable, but I slept very well.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank PatriciaTully
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 9 January 2014
It was a pleasure to hear that we have exceeded your expectations. Our goal is to provide clean, comfortable accommodations at a very reasonable price. Our rooms were renovated recently and are equipped with a microwave, refrigerator, coffeemaker and 32" flat screen TV.

We are glad that you were able to take advantage of of cruise package. We look forward to see you on your next cruise!
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611 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (93)
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English first
Texas
Level 4 Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 December 2013 via mobile

For one night, it was ok. The room was tiny. About 2 feet of room on each side of the bed. It was clean though and the staff was friendly. The bed was comfortable. Breakfast offerings were cold cereal, toast, bagels, muffins and oatmeal. The walls are thin. We could hear (and understand) the man talking next door. The decorator should be fired. It has the ugliest color of yellow in the walls. For a quick place to stay for a short overnight, it's fine. But nothing longer than that.

Stayed December 2013, travelled as a couple
Helpful?
Thank TexasCruiseDiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 9 January 2014
Thank you for writing to us. The color of the hallway was picked by a professional interior designer. It makes the hallway brighter and gives out a cheery atmosphere compared to a boring old beige color. As the saying says, beauty is in the eye of the beholder. I'm sorry to hear that the color didn't agree with your taste. Other than that, it was a pleasure to hear that the cleanliness of the room and the friendliness of the staff met your standards.

Thank you for choosing the Jacksonville Plaza Hotel & Suites! We look forward to your next visit!
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Hickory, North Carolina
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 December 2013

The check-in was smooth and the room was very clean. The bed was clean and comfortable. Front desk staff was friendly and helpful. They did a great job keeping us updated due to the cruise ship being fogged out. I would definitely stay here again if I was traveling to Jacksonville.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 9 January 2014
We are glad that you were able to take advantage of our Cruise Package. This package includes up to 14 days of parking, 2 roundtrip transportation to the port and one night stay. It was unfortunate that your ship was delayed that day. We appreciate your compliments about our staff. We strive to provide excellent customer service and your satisfaction is very important to us.

We look forward to see you on your next cruise!
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Albany, Georgia
1 review
Reviewed 22 December 2013 via mobile

I Loved this hotel,the rooms are so Clean,and cozy. The Housekeepers did a Great job the Cleaning and Im a Strict person on Clean sheets,pillow cases,and carpet. The Customer Service was the Best I had in Jacksonville! The young man Jamie was so friendly,respectful and very funny! I loved his Spirit. The breakfast is small but always fresh and good. The hotel was quiet and the prices are reasonable!! I always thought the bigger name brand hotels was the Best,but they have attitudes,dont have clean rooms and prices are so High. The Jacksonville Plaza I Promise is one of the Best!

Stayed December 2013, travelled with friends
Helpful?
Thank Beauty1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 9 January 2014
We are delighted to hear that you had a wonderful stay with us. We appreciate your kind words. It is our goal to provide clean and comfortable accommodations at a very reasonable price. Our staff are very well trained in providing excellent customer service. Your review will be shared to our team members.

Thank you for choosing the Jacksonville Plaza Hotel & Suites! We look forward to see you very soon!
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Myrtle Beach
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 December 2013

We have stayed here three times when flying to PR for a cruise. The rooms
are clean and comfortablr, breakfast is adaquate and front desk staff is excellent. Jamie is always pleasant no matter how late or early the hour. The shuttle is timely, driver is pleasant and helpful. Wheather you are here to catch a flight, cruise or just looking for an economical place to stay this is it. You can't beat the rate with or without parking. Will we stay here the next time we are in Jacksonville? Absolutely

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mdcpu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 28 December 2013
Return guest like you only proves our success in this industry. We have well trained Front Desk staff and Jamie is one of the best employees that we have. Please know that your review will be shared with our team members.

We are delighted to hear that we have accomplished our goal during your stay. It is our number one priority to provide clean, comfortable and affordable accommodations. We are known for the packages that we offer- Park & Fly and Save & Sail! Both includes up to 14 days of free parking and transportation to and from the airport/cruiseport.

Thank you for choosing the Jacksonville Plaza Hotel & Suites! We look forward to see you very soon!
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Tallahassee, Florida
2 reviews
Reviewed 16 December 2013

A lovely place. The staff was attentive without being overly solicitous. Leah, the manager was a courteous and helpful gem.
What I appreciated the most was how clean and quiet the room was.. (including the well-functioning, adjustable, and nearly silent ac/heater).
The hotel is tucked away from the surrounding big-name, bright-lights hotels. Instead of pools and such, there was a small natural pond with some visiting birds. My room overlooked trees and the pond - wonderful.
I almost stayed an extra day because I found it so peaceful and calming at the hotel .. I have not had such a good night's sleep at home!
I would definitely recommend this hotel to anyone who would prefer a bit of quiet and nature.
There is also a superb (very reasonably priced) restaurant, The Millhouse, a few blocks away.
I will definitely return...

A. MacLeod, MA ,MBA
Florida State University

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amacleod9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 28 December 2013
Thank you for your time writing a review. We are happy to hear that you had a wonderful stay with us and enjoyed the beauty of nature. We appreciate your kind words about our staff. We strive each day to provide excellent service and it's very rewarding when our efforts are recognized.

Thank you for choosing the Jacksonville Plaza Hotel & Suites! We look forward to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 December 2013

We really enjoyed our stay at this hotel! The staff was extremely friendly. Because I have allergies, the first thing I do when I walk through the front door is take a sniff test. It passed! lol. The room was very clean. We also like the hotels convenient location. It was also a great value. You can't beat the price! We will definitely stay here again!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jaxfoodcritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review, 16 December 2013
Thank you for your wonderful review! We are delighted to hear that we passed your sniff test! We take pride in providing clean and comfortable accommodations at a very reasonable price. We appreciate your kind words about our staff and I will make sure that this will be shared to them.

We look forward to see you soon. If you will be flying out of Jacksonville, please take advantage of our Park and Fly package or if you will be cruising out, we have a Save and Sail Package. Both packages include up to 14 days of free parking, tranportation to and from the airport/cruiseport and one night stay.
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Additional Information about Jacksonville Plaza Hotel & Suites

Property: Jacksonville Plaza Hotel & Suites
Address: 14585 Duval Rd, Jacksonville, FL 32218-2494
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Jacksonville
#45 Business Hotel in Jacksonville
Price Range (Based on Average Rates): £
Hotel Class:2 star — Jacksonville Plaza Hotel & Suites 2*
Number of rooms: 100
Reservation Options:
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Also Known As:
Jacksonville Plaza Hotel And Suites
Jacksonville Plaza Hotel Jacksonville

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