I traveled to to Jacksonville with my husband as a get away from the Pennsylvania winter. He had a conference to attend and my goal was to simply soak up as much sun as possible in the few days that we were there.
The staff is phenomenal, and that is in my opinion,what really matters first and foremost at any hotel anywhere in the world. It is easy to be nice and accommodating when things go well, but it is when things do not go well that the true character of management and staff come through.
That being said, we encountered a few issues here, all of which were handled with the utmost professional attitude. The first room we checked into had a broken TV. When we reported the problem, we were greeted with an apology and a new room.
Upon checking in, I noticed some construction going on by the pool. I asked if the pool was open and was told it was.
The next day I got all ready to go and sit by the pool when I noticed the noise and dust from the construction. The pool was unusable as the dust from the tile being cut was settling on the water. The noise was deafening.
I reported this to the manager and he offered to have the shuttle take me to the nearby Courtyard to use their pool. This was a nice gesture, but I was looking forward to being able to go back and forth to my room during the day.
In the end, manger arranged to move us to the Springhill Suites at the same rate. In the process of moving our stuff (I was alone because my husband was at his meeting) the executive housekeeper came by to see if I needed help.
The staff at this property was top notch and because of the way they handled everything I would not hesitate to stay here again or recommend this property.
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- Also Known As:
- Residence Inn Jacksonville Airport Hotel Jacksonville
- Jacksonville Residence Inn