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“Allergy room was great”

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Hyatt Regency Jacksonville Riverfront
Ranked #11 of 133 Hotels in Jacksonville
Certificate of Excellence
GreenLeadersSilver level
Port Orange, Florida
Level 6 Contributor
233 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Allergy room was great”
Reviewed 12 September 2011

Very nice hotel. I upgraded to an allergy room and it was great. Room ws large with a good view. Bath was large and everything worked well, except they could use a night light n the bathroom. There were plenty of elevators and they were speedy. My only real comp;aint was the service in the restaurant which wa slow and incompetent.

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank FSUWizard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Dearborn
Level 6 Contributor
126 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 12 September 2011

Stayed here for a guys golf vacation and loved the warm southern hospitality! Front desk staff was always helpful and cheery, other hotels can take a lesson from them...

Our room overlooked the water, so we could see all the sights. Bed was comfortable, but most of all CLEAN! Einsteins bagels in the back for early morning coffee and sandwiches. The valet parking was reasonable, self parking was a little less expensive. Big lobby, wifi was free in the lobby, but charged in the rooms.

On labor day Monday, city was deserted, but when we drove a few miles away, was vibrant and busy.

  • Stayed September 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank longball4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, 20 September 2011
Dear longball4

Thank you for your wonderful comments regarding your stay at Hyatt Regency Jacksonville Riverfront! We know there are numerous options for places to stay when visiting, but we were glad you chose Hyatt! Our staff thrives on providing ‘authentic’ hospitality and it sounds like we delivered! Please recommend us to your friends and family. We look forward to seeing you again.

Sincerely,
Hyatt Regency Jacksonville Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Airdrie, AB
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 25 August 2011

We stayed at the Hyatt Regency Riverfront in Jacksonville in the first week of August 2011. The hotel was very nice and the staff were gracious and helpful.

We had a view of the river from our room and enjoyed seeing the dolphins in the early morning.

Jacksonville Landing is nearby (walk) and has several restaraunts that we also enjoyed.

Negatives were:

-guest laundry facilities. There were machines missing and not working, which created a big back log of people trying to do their laundry. The dryers didn't dry your clothes even after more than an hour of tumbling. (The staff was as helpful as they could be in the situation).

Room Tip: A room on the river side would be preferable as the view is much nicer.
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  • Stayed August 2011, travelled with family
    • Value
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Helpful?
Thank spitoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, Connecticut
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 22 August 2011

I stayed here for a conference and had never been to Jacksonville before. The staff was helpful and we could walk only blocks to get to a great shopping/food/music place. The ferry took us across the river, right in front of the hotel. At night, the view of the river with the bridges lit up different colors was incredible. Loved it!!

  • Stayed February 2011, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank CRB081381
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, 26 August 2011
Dear CRB081381

Welcome to Jacksonville! The staff at Hyatt Regency Jacksonville Riverfront would like to thank you for your wonderful comments. We were glad you enjoyed the comforts of our hotel, especially the spectacular river view. We were also pleased to read that you were able to experience some of Jacksonville's hot spots while in town. Thank you again for your positive comments and we hope to see you again in the near future, whether for business or leisure. Don’t forget to let your friends and family know about us!

Sincerely,
Hotel Management
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Atlanta, Georgia
Level 3 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 August 2011

First trip to Jacksonville and this hotel made the trip even more memorable. We were greeted immediately at the check in desk by a knowledegeable person that was able to offer us an upgrade that was well worth the slight charge. During our short stay this person saw us on several different occasions for different reasons and she always addresed us by name.

Room Tip: We just wanted to make sure we had a king bed and we were offered an upgrade to a king suite with ri...
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank laserlady_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, 16 August 2011
Dear laserlady_10,
Thank you for your wonderful review regarding Hyatt Regency Jacksonville Riverfront! We know there are numerous options for places to stay when visiting, but we were glad you chose us! Our staff thrives on ensuring all guests have an amazing stay and it sounds like they were able to deliver! If you are ever back in Jacksonville, don’t forget to look us up.

Sincerely,
Matt Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 August 2011

Pros: Great service (seriously, great service, I had a couple problems and all the staff dealt with my concerns promptly and provided many options to address my needs), AMAZING view of river (I had a river view room, wow... totally worth it if you get one), good downtown location if you need to be near downtown for business, parking is covered and free, overall condition of room was amazing CONS: somewhat slow internet (and you must pay for it, but this is normal for a hyatt), there was paint peeling from above the shower (I could reach up and take off a few huge chunks if I wanted), the A/C in room acted funny and it automatically turns off if you open window (which I didn't), NO FRIDGE in rooms!!

Room Tip: GREAT service, good downtown location, get a river view room
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  • Stayed August 2011, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank illini_knight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, 16 August 2011
Dear illini_knight,

Thank you for staying at Hyatt Regency Jacksonville Riverfront. We truly appreciate you taking time out of your busy schedule to write such a nice review. Our goal is to provide ‘authentic’ hospitality and it shows by our associates. We have a great team at Hyatt Regency Jacksonville and I will ensure to share your comments with them. We were also pleased to hear you enjoyed our amazing views of the St. John’s River. Please tell your friends and family about us!

Hope to see you back in the near future!

Sincerely,
Matt Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, FL
Level 3 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 August 2011

My husband and I live in the Jacksonville area and had never explored our downtown so we decided to celebrate our anniversary by staying downtown on the river. The Hyatt Regency is right on the river and our room was so romantic with a view of the bridges and river. The swimming pool on the 19th floor also gave us beautiful views of the river. The swimming pool has a nice jacuzzi with it and a great sauna which we enjoyed. The front desk people were courteous and efficient and the room was very clean. I would recommend this Hyatt to anyone coming to the area.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank world2see
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review, 16 August 2011
Dear world2see,

Thank you for your kind words regarding Hyatt Regency Jacksonville Riverfront and our wonderful staff. We were glad to hear you enjoyed all that our hotel has to offer from the amazing views of the St. John’s River to our wonder amenities. We hope to see you again in the near future for another romatic getaway!

Best Regards,

Matt Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Jacksonville Riverfront

Property: Hyatt Regency Jacksonville Riverfront
Address: 225 E Coastline Dr, Jacksonville, FL 32202-5458
Region: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Jacksonville
#23 Business Hotel in Jacksonville
#25 Romantic Hotel in Jacksonville
#35 Family Hotel in Jacksonville
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Regency Jacksonville Riverfront 4*
Number of rooms: 963
Official Description (provided by the hotel):
Experience the essence of the lifestyle and landscape of the real Florida at our Hyatt Regency Jacksonville Riverfront hotel. Set along the St. Johns River within the heart of the city’s business, entertainment and sports districts, our outstanding downtown Jacksonville hotel is adjacent to the Jacksonville Landing, a hotspot for dining & entertainment, and within minutes of famous white sand beaches, championship golf courses, EverBank Field, water sports, museums and arts venues. ... more   less 
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Also Known As:
Hyatt Regency Jacksonville Riverfront Hotel Jacksonville
Hyatt Jacksonville Riverfront

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