I made my reservation in July, 2008 (over a year ago) for an executive room and guaranteed it with my credit card. When I arrived on July 29, 2009, I was told at the front desk that the room was not available, as they gave it away to some "V.I.P" people. I was told by the clerk that they would get into trouble if they gave me the room I reserved, so I ended up with a regular room on the top floor. ( I guess my money must be different from V.I.P. money) The room I did get had hardly any water pressure in the shower. Also, there was black mold on the tiles near the edge of the tub. There was a musty odor in the room and we asked the maid to spray the room. However, the "odor" came back after a couple of hours. I did find the staff to be extremely efficient and nice. The restaurant was expensive, but there was a great one at the Landings called Benny's Steak & Seafood.- we ate there 3 nights in a row. The pool area only had about 25 lounge chairs, and there was obviously room for more chairs.
Am not sure if I would stay there again.
- Official Description (provided by the hotel):
- Experience the essence of the lifestyle and landscape of the real Florida at our Hyatt Regency Jacksonville Riverfront hotel. Set along the St. Johns River within the heart of the city’s business, entertainment and sports districts, our outstanding downtown Jacksonville hotel is adjacent to the Jacksonville Landing, a hotspot for dining & entertainment, and within minutes of famous white sand beaches, championship golf courses, EverBank Field, water sports, museums and arts venues. ... more less
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- Also Known As:
- Hyatt Regency Jacksonville Riverfront Hotel Jacksonville
- Hyatt Jacksonville Riverfront