We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Early morning repair work”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Inn at Mayo Clinic
Ranked #63 of 134 Hotels in Jacksonville
Certificate of Excellence
Reviewed 21 June 2012

This was a wonderful hotel, friendly, clean, nice breakfast. We did have a problem in that we requested a double, and got a room with a double bed and a double pull-out couch. However we went down to breakfast and came back to find them changing out the locks on all the doors on our floor. So we went into our room and I went to the bathroom and came out to find my family trapped in the room, because the workman was set up in our doorway with an angle-grinder spewing sparks and fumes. We had to open the windows and try to ignore it. When I called the manager to complain, he said they weren't supposed to be working in occupied rooms, and there was nothing he could do. I told him that the whole situation was absurd and somewhat funny to me, however if I was there with a sick family member, I would be super angry.

  • Stayed: May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Solimar95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 24 June 2012

Thank you for your kind comments about our hotel. I am very sorry about the situation with the electronic door lock replacement. As the manager you spoke with had said, the installers were not supposed to be replacing locks on occupied rooms and I am very sorry that this mistake was made. As a result of your notifying us of the situatiuon, we adjusted our practices for the remainder of the installation to ensure that that a member of our team was present to make sure that the correct door locks were being replaced for the rest of the job with minimal impact to the rest of the guests. Now if anyone visits The Inn at Mayo Clinic, we have new electronic door locks that have increased the safety and security for our guests.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (101)
Traveller rating
Traveller type
Time of year
Language

69 - 75 of 101 reviews

Reviewed 29 May 2012

Really great hotel for the price. We shared a two-room suite with another couple and were very satisfied with the cleanliness and convenience to both the beach and to downtown. It's a safe area, close to shops and restaurants and the staff were as nice as can be. Hot breakfast buffet is free, bed are super comfy and the bathroom was spotless. We also appreciated the full kitchen in the room, which was useful for leftovers and morning coffee. Would stay here again.

  • Stayed: May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Holly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theinngm, General Manager at The Inn at Mayo Clinic, responded to this reviewResponded 17 December 2015

Thank you for the great feedback. The two bedroom suite is a wonderful option for families or friends that are looking for some additional privacy. We hope that we have the opportunity to have you stay with us again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2012

We have stayed both here and at the courtyard and while last year I probably would have agreed with some of the negative reviews on this page, we were pleasantly surprised last week on the upgrade and renovations done to the Inn. We have just booked 2 more stays while my wife prepares for surgery next week. The new rooms are bright, cheery, very clean, and quiet. The front desk staff was a bit incompetent when I checked in and not able to figure out a prepaid reservation but once we were over that delay, they were helpful, cheerful and accommodating. The location is perfect for any of the facilities on campus and if you wish, the shuttle is very convenient. I would highly recommend this facility for anyone attending The Mayo Clinic.

Room Tip: I usually do not like first floor rooms but took one this time and found it to be quiet and convenie...
See more room tips
  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank RickB744
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theinngm, General Manager at The Inn at Mayo Clinic, responded to this reviewResponded 4 May 2012

Thank you so much for the wonderful compliments. We have worked very hard on our renovation and are glad to hear that you were pleasantly suprised. I am very sorry for the trouble you had with your prepaid reservation at the front desk. As the result of your very valuable feedback we recognized that we could do some additional training at our front desk to ensure this does not happen for anyone else. I am glad to hear that we will have the opportunity to have you back not just once but twice for your next visit to the area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2012

After pricelining & thinking that according to the map it was on the beach & being very disappointed, I got over it and appreciated it for what it is. This is NOT a vacation destination- it is for families of patients at Mayo... down to the wheelchairs in the hall and low entry shower. Rooms are renovated- very comfortable with full kitchenettes. We requested a 2 bed room and received a queen, full and pull out sofa. Nicely appointed rooms with complimentar wifi and hot breakfast. It was enough for us to wake up rested and continue on our journey. Renovations look like they are coming to a close. Typical marriott property. I'd stay again as a stop over.

  • Stayed: March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank ayovanovich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theinngm, General Manager at The Inn at Mayo Clinic, responded to this reviewResponded 4 May 2012

Thank you for continuing to give us a chance and we are glad to hear that once you did, you enjoyed your stay. We look forward to having you back for your next stopover.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2011

My family and I are staying at the Inn at Mayo Clinic as my husband needs surgery. The hotel, while not affiliated wit the hospital, is attached to it. This connection has made getting to and from appointments, surgery, and pharmacy much easier. The staff is very kind, which is appreciated. Housekeeping, while efficient once in the room, does need a nudge to get them in there in the first place. There is no pool, which has made keeping the children busy a little tough. The breakfast is very good, and leans on the healthier side! I would stay here again if I had to return to the hospital.

  • Stayed: August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank JoGoesTraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theinngm, General Manager at The Inn at Mayo Clinic, responded to this reviewResponded 17 December 2015

Thank you for the great feedback. We love our connection to the hospital and being able to offer complimentary wheelchair service for guests that need it. Should you need to stay with us again, just let us know your preferred housekeeping service time and we would be happy to honor your request. We want to do everything possible to make your experience as seamless as possible.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2011

We just stayed at The Inn at Mayo Clinic thinking that the price would be worth the convenience....we were wrong! Although the hotel is located "within" the hospital and clinics, the Courtyard Marriott is equally convenient and at far more reasonable prices. In addition, the Inn offers NO amenities other than breakfast. The Courtyard has a full service restaurant & bar; pool; jacuzzi; gym; free internet throughout the hotel & rooms; fridge in room; microwave upon request; wheel chairs; shower chairs; a free shuttle to take you across the road to the Mayo (although it is a two minute walk) and an extremely friendly and caring staff.

In fact, we cannot figure out how the Inn has remained the only blight on the Mayo Campus. It desperately needs updating both in appearance and technology. The front desk staff needs customer relations training because they sorely need to develop a positive, sensitive & caring attitudes towards their guests.

In speaking with other former guests at The Inn at the Mayo Clinic, believe me that our experience was not an isolated case! The Courtyard is as convenient to the clinics and hospital and your stay will be so much more enjoyable due to the cheerful attitudes of the staff and the updated facilities/amenities.

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
8  Thank equity33629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theinngm, General Manager at The Inn at Mayo Clinic, responded to this reviewResponded 14 August 2011

We are very excited to begin a full renovation of our hotel begining August 27, 2011, with some of the newly renovated rooms becoming available in September.

This month we upgraded our internet service to include complimentary high speed wireless WiFi throughout our hotel, including all guestrooms/suites.

All of our suites/guestrooms offer full kitchens with microwaves, stoves, coffemakers and toasters. There is also a dinind area in each room.

Wheelchairs are available in the lobby. Shower chairs and many other ammenities are available upon request.

We do have a shuttle that runs throughout the Mayo Clinic campus, but our pleased that our guests do not have to go outside to reach the clinic. We are attached to the clinic directly with a climate controlled walkway.

Our staff strives to provide the very best customer service to our guests and we are so sorry that a few of our guest's did not have the experience that we pride ourselves in. With some changes at our desk, I think that on your next visit to The Inn you will be pleasantly suprised.

We hope that you choose The Inn at Mayo Clinic managed by Marriott for your next visit to the area to see all of our updates.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2011

If you are a patient or related to a patient at the Mayo Clinic/Hospital, then do consider ANY hotel in the area before booking at the Inn....you have enough to deal with.

My husband is a liver transplant patient and we have always stayed at the Marriot Courtyard Mayo. However, with him being in the Mayo Hospital, I thought it best to make reservations at the Inn. I was wrong! Rates are high unless you commit to a month's stay; the receptionist was totally insensitive to our situation and there are NO amenities.

On the other hand, the Courtyard Marriott Mayo is great. The entire staff is caring, considerate, and very friendly. The rooms are spacious and equipped with a small refrigerator, free wifi/internet; microwave upon request; pool, gym; jacuzzi,good bar & restaurant!

Do choose the Courtyard over the Inn, you'll be happy that you did!

Room Tip: Ground floor rooms facing the pool rather than the parking lot are better. Above the first floor, i...
See more room tips
  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank mikey3312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theinngm, General Manager at The Inn at Mayo Clinic, responded to this reviewResponded 17 December 2015

We are so sorry that you were so unhappy with your experience. We do also manage the Courtyard hotel and each hotel offers different amenities. At The Inn at Mayo Clinic Marriott you can find an all suite hotel, with additional discounts for extended stays, extra services like complimentary grocery shopping, 40% larger rooms on average than the normal hotel room, and a complimentary hot breakfast buffet. At the Courtyard they do have a pool and BISTRO, which we do not offer. Each hotel caters to slightly different needs and we want all of our guests to choose whichever hotel is best for them. We are so glad that you love your Courtyard experience and appreciate that feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Jacksonville hotels
1.9 mi away
Hampton Inn & Suites Beach Boulevard/Mayo Clinic Area
0.2 mi away
Courtyard Jacksonville Mayo Clinic/Beaches
9.5 mi away
La Quinta Inn & Suites Jacksonville Butler Blvd
Show Prices
Show Prices
Show Prices
9.1 mi away
Wyndham Garden Jacksonville
Wyndham Garden Jacksonville
#71 of 134 in Jacksonville
885 reviews
9.6 mi away
Baymont Inn & Suites Jacksonville
7.3 mi away
Homewood Suites by Hilton Jacksonville Deerwood Park
Show Prices
Show Prices
Show Prices

Been to The Inn at Mayo Clinic? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Inn at Mayo Clinic

Address: 4420 Mary Brigh Dr, Jacksonville, FL 32224-1836
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #63 of 134 Hotels in Jacksonville
Price Range: £92 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Inn at Mayo Clinic 3*
Number of rooms: 78
Official Description (provided by the hotel):
With a compassionate and obliging staff, smartly appointed suites and special discounts for extended stays, the Inn at Mayo Clinic Jacksonville Florida provides a soothing environment. Connected to the Mayo Clinic by an enclosed, climate-controlled walkway, this smoke-free hotel offers spacious studio, 1- and 2-bedroom suites that surround you with the comforts of home. You'll find a full kitchen, a relaxing living area and sleeping areas. Complimentary services abound, like grocery pickup and delivery, daily housekeeping, deluxe continental breakfast and on-campus shuttle. Close to Jacksonville beaches and major attractions, this unique Jacksonville, Florida hotel offers an onsite fitness center for your enjoyment. Free High Speed Wireless Internet is also available in all guest rooms. For those guests with special needs, rooms with walk in or roll in showers can also be requested. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Travel Republic (UK), Expedia, TripOnline SA, Hotels.com, Ebookers, Evoline ltd, Cancelon, HotelsClick, HotelQuickly, 5viajes2012 S.L. and getaroom.com so you can book your The Inn at Mayo Clinic reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Inn At Mayo Clinic Hotel Jacksonville
Residence Inn Jacksonville
Mayo Clinic Inn
Hotel At Mayo Clinic

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing