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“over the top”

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SpringHill Suites Jacksonville
Ranked #54 of 133 Hotels in Jacksonville
Monroe, North Carolina
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“over the top”
Reviewed 4 December 2013

I arrived at this hotel around 1:30 am (morning). I had just left another Marriott hotel where I had encountered very insensitive behavior from the front desk staff. When I arrived at this hotel I was treated with extraordinary kindness by "William and Tameka" night auditors. They were both extremely concerned about my unlikely experience and conducted themselves professionally. As an Executive Elite member I rarely stay at Spring Hill suites, however after this positive experience with "William and Tameka" I will make this hotel my first choice in the future.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Diane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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194 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Hebrew first
  • Spanish first
  • Any
English first
Orlando, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 November 2013

Nov 30 ,great location .when checking in fast , over kill on the holiday scent in the lobby, in the morning breakfast was very behind from the very start may be 12 or so bagels still wrap in plastic from the day before this person only works on the weekend .I hope the person during the week does better at 8.30 there was not one muffin Danish or bagel the waffle batter was out , this person needs to be trained better since the area a person has to work out of is not worker friendly . The hot tub has green alge in it . The rooms are very nice and clean .over all great stay need to work on weekend breakfast service

Room Tip: Poor service only on weekend breakfast all other very good
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  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Shady714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Archer, Florida
1 review
Reviewed 13 November 2013

This hotel was the BEST! We're looking forward to more and more visit as this same hotel! We were in the right place at the right time. Satisfied & Fulfilled meets our stay this hotel. Kudos to Tamika at the receptionist-reservation desk. She received us with a friendly and pleasant smile. our room was very clean, comfortable and quite homey, I like the design of the room. Breakfast was very good from meat, eggs, oatmeal, juice,coffee, etc. Restaurants and shops was in walking distance and we enjoyed every minute of this stay. Try it! I believe you'll enjoy it also.

  • Stayed November 2013, travelled with family
    • Value
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Helpful?
Thank 13Satisfied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville
Level Contributor
65 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 November 2013

Stayed here on a biz trip early Oct 2013. Check in was good, staff very helpful. I guess our corp travel agent booked us here based on price. While my room was clean, the bathroom was borderline gross. The surface in the tub was peeling off. The faucets had some kind of funky film on them. In the room: The liner on the window curtain was torn. And (as was previously posted) the air conditioner was very, very loud.

As for getting there, be prepared to pay $70 or so if you cab it from JAX airport (I was meeting co-workers so didn't need a rental car).

I would check other hotels in the area (like the Hampton Inn next door).

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank TN-Bill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairhope, Alabama
Level Contributor
343 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 21 October 2013

We have been staying at this hotel now for a number of years now and have never been disappointed - we always have a fairly long stay and really appreciate the friendliness of the staff, the good service and the great location. It is close to St John Town Center - brilliant for shopping - and going to the beaches is easy - only about 20 minutes away - without having to pay the premium price for a beach hotel. Breakfast Buffet has everything and this year introduced the new very healthy option of a fresh fruit platter - being replenished frequently - this adds to the already good availability of fresh fruit like bananas, oranges and apples! The staff is helpful and very friendly - it is almost a home from home and we have already booked to come back in April/May 2014!!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Gudrun R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrenceville, GA
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 13 September 2013

We stayed here over Labor Day weekend because I was able to take advantage of a family member's Marriott employee discount. It's not on a beach - the drive to the nearest beach was 15-20 minutes - but it is close to just about everything else. Safe walking distance to numerous restaurants and stores, and a short drive to in-town venues. We were on the second floor, at the end near a staircase, perfect location for us. The rooms were spacious, typical SpringHill layout, and quiet. The pool was nice, pool area was clean. The free breakfast was standard SpringHill fare, presented well on the buffett. Staff was very friendly and responsive. I would recommend this facility to families and traveling kids' sports teams, etc. - anyone who wants to spend some time exploring the Jacksonville area.

  • Stayed September 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Southern_Daytripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corpus Christi, Texas
Level Contributor
244 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 13 September 2013

if your visiting for one night -this might be ok
smaller footprint spring hill
small eating area
not very friendly front staff
no recognition for Platinum members (not even a thanks)
maybe i got a smaller room but the closet was not large enough to properly fit a weeks worth of business clothes
Very small workout room - 1 treadmill - if three people are in workout area it is standing room only - thats what happened to me at 6 a.m. - not a good start for the day
no scale in workout area -
came in from work one day at 6:30 found the pillows and blanket on floor - apparently my room was just halfway made up for the day
Very poor Channel selection - the worst i have seen in a Marriott in a very long time - they must really be trying to skimp on everything
room was clean - location is great - very close to several eating places - easy access to main highway - hotel next to this place looked really inviting

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L G L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Jacksonville

Property: SpringHill Suites Jacksonville
Address: 4385 Southside Blvd, Jacksonville, FL 32216-5475 (Formerly SpringHill Suites Jacksonville / Deerwood)
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #54 of 133 Hotels in Jacksonville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites Jacksonville 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Springhill Suites Jacksonville / Deerwood Hotel Jacksonville

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