My family reserved a room here on our way to our destination. Upon check in the lady at the front desk was very friendly and welcoming. When we went up to our room we noticed a large stain on one of the mattresses. We immediately informed the desk and they promptly moved us to another room. When we got to our next room there was a darker larger stain on the mattress. I went to the front desk where the manager was standing and he had no help or comment for me. When I asked for a refund he did agree. It remains to be seen if the refund will show up on my card. The woman at the front desk was very helpful and even found us a room for the night. Save yourself the trouble and go elsewhere. I did leave my wallet in the first room and it was promptly returned to me by the manager.
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- Also Known As:
- Springhill Suites Jacksonville / Deerwood Hotel Jacksonville