The facility was NO problem, the additional $400 charge on our credit card WAS A HUGE PROBLEM/SCAM!! The fact that we received no prior notice of this additional charge would lead one to assume that this facility DID NOT wish for us to know about the charge while counting on the hope that we would not check our credit card statement and just absorb the charge. After numerous calls to the facility, I was informed that this charge was added because "....the TV was damaged" We are an elderly couple who NEVER turn on, let alone damage, a motel TV! When I contacted the Red Roof corporate office to relate this unfortunate incident, I was finally connected to the Director Of Guest Relations who appeared to be less than concerned about our unfortunate situation with one of his locations. This conversation was several months ago with zero follow-up on his part. I subsequently disputed the $400 charge with Visa who immediately credited back the charge. MORAL: ALWAYS check your credit card statements!!
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- Also Known As:
- Red Roof Inn Jacksonville
- Jacksonville Red Roof Inn