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Hilton Garden Inn Jacksonville JTB / Deerwood Park
Ranked #16 of 133 Hotels in Jacksonville
Certificate of Excellence
Level 4 Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“average hotel”
Reviewed 9 February 2014 via mobile

The Hilton Garden Inn is usually a pretty reliable choice. I found the one in Jacksonville not up to par with other ones I have stayed in. The room had a tv remote with buttons that didnt work and a refirgerator that froze everything even on the lowest setting. The workout facility has a ac unit that didnt work so the room was like a sauna. For $150 a night, it felt more like a budget hotel. Not worth the cost. There are other optiins in the area that inckude a complimentary breakfast ($12.95 here for what looked like a breakfast half that price
Hgi is angood chain of hotelsthis one just needs more attention to the details.

Stayed February 2014, travelled on business
Helpful?
Thank PaulRP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VLADIMIR V, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review, 31 March 2014
Dear PaulRp,

Thank you for your feedback. Please accept my sincere apologies for all the inconvenience during your stay. It looks like we failed to meet your expectations in various areas and I want to assure you that your comments will be shared with my team; and addressed accordingly.

I hope that you will give us another chance to serve you better next time you are visiting the area. Feel free to contact me personally with any questions or feedback.

Thank you for your business!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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536 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
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English first
Dallas, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 February 2014

Very nice hotel, very clean and associates very friendly, service focused. GM, Vladimir Valkov was always visible greeting guests. Breakfast was fast & good variety & quality. Nice job, very well done!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Rooms
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Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Dan Sarah Sam B... S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orland Park IL, United States
1 review
Reviewed 1 February 2014

Very nice hotel in Jacksonville with attentive front desk staff who were able to fix a problem we had quickly and efficiently. Great location with easy access to restaurants, shopping, and entertainment venues. The servers were very friendly. I would be happy to stay at this hotel again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 29 January 2014

You can't go wrong here. The staff and hotel are wonderful. They are very accommodating as well. They just redecorated and remodeled their lobby which is so inviting and open. They provide fruit in morning and all day or night. They have lemon water available at all times and cookies and coffee and tea as well. ( all Complimentary)

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 January 2014

Wow - we really loved our stay here. Even though the hotel is nestled next to a busy restaurant and a movie theater, it was very quiet. The AC made some strange noises, but they were not too loud. The room was really clean and comfy. I've read other reviews complaining about the adjustable firmness for the beds, but we thought they were really comfortable. The trick is to access the dial on the side of the mattress to adjust it. We loved the breakfast, too. It was included in our bed & breakfast package, but it would have been worth it to pay the $12.95. It included cooked to order omelets, pancakes, and waffles. The buffet had fresh fruit, lots of yogurt choices, oatmeal with toppings, and more. It was also open until 11:00am, which made it more like a brunch. The employees were really nice and and helpful.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GoGatorsFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunedin, United States
2 reviews
Reviewed 28 January 2014

Great place to stay, love the location close to UNF , very clean and a great value. I go up there six times a year, this will be our go to place. The staff was very friendly and always welcoming. The beds are very comfortable and there is plenty of parking, which can be a problem at other hotels.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ciro E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gulf Breeze, United States
2 reviews
Reviewed 24 January 2014

Traveling as a female alone on business can become a bit nerve wracking at times. I felt very safe in this home like atmosphere. They appreciate their Hilton Honor Members here and they make you feel special. KUDOS! Great location to Centurian Parkway for business. Will be back in April.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Christine Warwi... J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Jacksonville JTB / Deerwood Park

Property: Hilton Garden Inn Jacksonville JTB / Deerwood Park
Address: 9745 Gate Pkwy N, Jacksonville, FL 32246-8221
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Jacksonville
#33 Romantic Hotel in Jacksonville
#40 Business Hotel in Jacksonville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Jacksonville JTB / Deerwood Park 3*
Number of rooms: 119
Official Description (provided by the hotel):
Everything needed for a comfortable, productive stay is available in your spacious guest room at the Hilton Garden Inn Jacksonville Deerwood Park hotel. Whether you're traveling on business or enjoying a vacation, stay up-to-date with work by using the 24-hour business center or enjoy a free cooked-to-order breakfast in the morning. Hilton Garden Inn Jacksonville is just minutes from the University of North Florida and Jacksonville University campuses, Mayo Clinic and downtown Jacksonville. ... more   less 
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Also Known As:
Hilton Garden Inn Jacksonville Jtb / Deerwood Park Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton Garden Inn

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