Booked the hotel room 3 months prior to visit. Requested 2 Queen beds. When we arrived at the hotel at 8pm, I was told I would be given a room with 1 queen bed and a pull out bed. I stated that would not work. I reserved a room with 2 Queen beds and a pull out bed would not be comfortable after our 14 hour drive from the Northeast. The clerk asked another person behind the desk what could be done for me. The manager ? told her to give me 2 separate rooms with King beds. I was extremely happy they were able to accommodate me.
One of the rooms did not have a TV remote. We called down to the desk and was told someone would bring one up right away. No one showed up. I reported it to the front desk the next morning since I did not want to be charged for a missing remote.
The room was nice with a huge sofa and foot rest. TV was a large screen tv with a nice panel on the side to charge phones, computers. The WIFI worked fine. The bathroom was small and it was impossible to turn on the shower without get wet (cold water).
We used the breakfast area as soon as it opened the next day so we did not experience running out of items except for coffee. With the hotel being sold out, they should have multiple urns of coffee available. It seems like the clerk behind the front desk had to do many jobs.
- Official Description (provided by the hotel):
- The Hyatt Place Jacksonville Airport is the newest property in the area. Hyatt Place offers complimentary shuttle service to and from Jacksonville International Airport. 127 well appointed rooms with a 42 inch HD television set, the Hyatt Grand Bed, and 24 hour food service all are yours at the Hyatt Place Jacksonville Airport. ... more less
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- Also Known As:
- Hyatt Place Jacksonville Airport Hotel Jacksonville