After horrible service at Best Western JTB Soutpoint (see other review) we decided to give another Best Western a chance and ended up at this adorable hotel. Doug the assistant manager was very attentive to our needs and sympathetic when we walked in after over 24hrs no sleep (we flew from WI) and took care of us over the weekend. I was paying cash for one of our nights and my Best Western Reward Points for the second night stay. We settled on a room with two queen beds which was charming but unfortunately the carpeting was soaked from the AC unit leaking. Doug offered to take care of right away but we were to exhausted to move. The next day of our stay not only did he switch us rooms but upgraded us as well for our troubles. The "vacation" turned a new leaf at this point, our room was beautiful and spotless. Breakfast provided a nice selection and the outdoor pool was very clean to my surprise, no debris at all. Other than the leaking AC only other thing I would have like to have seen was pool towels in the pool area. Other than that Doug and his staff truly made our stay enjoyable, if we come back we would definitely stay here.
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- Also Known As:
- Best Western Plus Cecil Field Inn And Suites
- Best Western Plus Cecil Field Hotel Jacksonville