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“Clean, modern, very comfortable” 5 of 5 bubbles
Review of Courtyard Jacksonville I-295/East Beltway

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Courtyard Jacksonville I-295/East Beltway
Ranked #31 of 132 Hotels in Jacksonville
Certificate of Excellence
Cleveland, Tennessee
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Clean, modern, very comfortable”
5 of 5 bubbles Reviewed 1 September 2013

This was the nicest chain hotel I have ever stayed in. Very clean and modern. The staff was very nice. I didn't want to get out of the bed, it was so comfortable! The tv channel selection was limited but it didn't bother me. There was also a limited menu in the Bistro if you are too tired to go out for dinner. Neither of these things changes my opinion; I wasn't there to eat or watch tv, I wanted a safe, clean, comfortable place to sleep and shower. I wish all hotels were this great at this price!

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sofiepepper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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202 reviews from our community

Traveller rating
    119
    58
    20
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    3
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Moultrie, Georgia
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 28 August 2013

My wife and I chose this hotel for a weekend getaway. We stayed in Suite 302 August 16-18. This entire hotel was very clean. The staff was friendly. Check in was a breeze. The front desk clerk was very friendly and helpful when we checked in. It is in a great location. Right off of I-295 not far from places we wanted to visit like The Cheesecake factory, The Landing or Neptune Beach. The mattress was absolutely top of the line. It actually felt like a Tempurpedic. This was a HUGE PLUS for me because I have back problems. The only cons were wifi speeds seemed to get really slow at times and the televisions seemed to be set up not to allow input devices. I work at night so it's normal for me to bring a Blu-ray player on vacation or on weekend trips because I stay up so much later than everyone else. I like to make sure I have a couple of good movies to watch during the night. Neither one of the tvs in the suite would recognize my hdmi input when I plugged in the blu ray player. That was no big deal. I highly suggest this Courtyard if you will be in the Jacksonville area.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank savedgasman27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 21 August 2013

I was pleasantly surprised at how clean and modern the room was.. The pillows were amazing and the bed so comfy! i was here as a stop over from a long bus trip and check in was so fast. The downstairs has a little bistro and it truly is a pretty hotel for the price. The hotel overlooks a walmart parking lot but if you just need a great place to sleep, quiet and clean with good service, this is your hotel

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kwoolr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Myers, Florida
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed 15 August 2013

After reading so many glowing reviews, I was expecting an excellent stay. Although the building and room are clean, bright and up to date, within an hour of arrival, I was disappointed in several ways. It's the amenities that are lacking:
(1) Minimal TV channels available. They get a total of about 20 channels, and about 7 of those are sports channels (not interested). So, I missed a show I watch every week.
(2) VERY, VERY slow connection on computers in the lobby. CAn it be dialup?
(3) No tea available in the room...only coffee. You can have all the coffee you want, but you have to BUY a cup of tea in the cafe.
(4) No attempt to remedy a situation where a customer is disappointed...a first for me at a Marriott owned hotel. Specifically, the front desk didn't even offer to give me a measley tea bag, when I told her that I never stayed at any Marriott hotel where we couldn't have a cup of tea in the room. She just smiled and said "Sorry, we don't offer tea".
(5) Halls are not airconditioned. This is in Florida in August!

It's too bad, as this could be a great hotel and I would have given a totally different review except for running into so many missing amenities. No, I'll stay elsewhere next time I am in this area.

  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank sunnyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yhasan, General Manager at Courtyard Jacksonville I-295/East Beltway, responded to this review, 20 August 2013
Dear sunnyl-

Thank you for taking the time to write a review about your recent stay. We sincerely apologize that we did not meet your expectations. We do, however, appreciate your comments as they are very helpful in letting us know how we can improve every guest’s experience at the Courtyard Jacksonville.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tallahasse
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 13 August 2013

While the property was well kept we sat by the pool and the the liquid gas smell was horrid and the noise almost made it almost impossible to carry on a conversation with someone across the table. There is no Continental Breakfast. However, breakfast is offered at hotel prices.

The staff was very accommodating. We had requested 2 queen beds with adjoining rooms. They were unavailable. After checking with family members who had requested adjoining rooms we discovered we could get a king "suite" with adjoining rooms. The rooms we needed were available,.

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ammi10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McDonough, Georgia
Level Contributor
59 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 31 July 2013

Bright, inviting entryway. Rooms are very clean and efficient. Small fridge, microwave, coffee maker. Free fast wifi. Outdoor pool, fitness room. Very quick check in and check out. Probably the best hotel in east Jacksonville.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DaleK711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleston, South Carolina
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 20 June 2013

We stayed here the night before departing on our cruise out of JAXPort and lets say next time we cruise out of Jacksonville, We'll be staying here! The hotel is extremely clean and modern. The rooms are very spacious with comfortable beds and outstanding bathrooms! The hotel is located in a great part of town and only minutes away from the port.

The hotel offers park and cruise packages, but I would not recommend this service due to the unprofessionalism of the taxi company they use. The taxi drivers we had were extremely rude and complained the entire time about having to pay to enter the drop off area at the port.

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bburton00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Jacksonville I-295/East Beltway

Property: Courtyard Jacksonville I-295/East Beltway
Address: 9815 Lantern Street, Jacksonville, FL 32225 (Formerly Courtyard by Marriott Jacksonville Northeast/Kendall Town)
Region: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Family Hotel in Jacksonville
#19 Business Hotel in Jacksonville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Jacksonville I-295/East Beltway 3*
Number of rooms: 97
Official Description (provided by the hotel):
Relax in comfort at the beautiful and spacious Courtyard by Marriott Jacksonville I-295/East Beltway in Jacksonville, Florida. Our accommodations are only 20 minutes from Jacksonville Beach, area corporations, JAXPORT cruise terminal, Jacksonville International Airport, Jacksonville University, University of North Florida, Mayo Clinic, and St. Luke’s Hospital. We are a top choice among hotels in Jacksonville, FL because we are ideal for corporate travel, relocation, or exciting vacation getaways. We offer spacious guest rooms, luxurious bedding, high speed wired and wireless internet access, outdoor heated swimming pool, whirlpool, fitness center, Bistro Restaurant, boarding pass station, meeting space, on-site laundry, and Starbucks coffee in our lobby. When looking for affordable and spacious Florida accommodations, you’ll find an ideal choice and southern hospitality at Courtyard by Marriott Jacksonville I-295/East Beltway. The Bistro restaurant on our property offers healthy choices, a variety of breakfast and dinner options, an evening bar, and Starbucks coffee. Courtyard by Marriott Jacksonville I-295/East Beltway is a great choice for hotels near Jacksonville cruise port. What are you waiting for? ... more   less 
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Also Known As:
Courtyard By Marriott Jacksonville Northeast/Kendall Town Hotel Jacksonville

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