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“Excellent Experience!”

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Hilton Garden Inn Jacksonville Downtown/Southbank
Ranked #17 of 132 Hotels in Jacksonville
Certificate of Excellence
Melbourne, Florida, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent Experience!”
Reviewed 7 October 2013

Everything at the Hilton Garden Inn is superb from the delicious omelets to the clean and quiet room. You will love the staff and the way that they take care of you during your stay. Each afternoon there are homemade cookies and coffee available anytime of the day. This hotel is close to the train to ride downtown Jacksonville and the Convention Center.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Connie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review, 9 October 2013
Dear Connie R,


We are excited to see that you had a "excellent experience" while staying at our hotel. I am glad to see that you were able to use our light rail system to get you around town. Having the light rail station next to the hotel definitely makes it more convenient for our guests. We truly appreciate your business, and hope you have a great day!

Sincerely,

David Shoshan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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580 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Grove City, Ohio
Level Contributor
91 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 7 October 2013

Stayed during a business trip. I would recomend going out for breakfast, but it was not aweful. The room was clean big and comfortable. Good restaraunts nearby. Will stay at this property again for sure and without hesitation.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank trollsdad43123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review, 9 October 2013
Dear Trollsdad43123,


We are so glad to hear that you enjoyed your stay while in Jacksonville. I am so happy to see that you tried some of our local restaurants for a night out. Thank you for your business, and taking the time to share your experience on Tripadvisor.


Kind Regards,


David Shoshan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pocatello, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 September 2013

Very Good Experience, the staff is very courtous and helpful at all times and always available for whatever reason. They bent over backwards to accomidate every request, including have a gentleman available at the door with an unbrella to get you through the rain to you car, wich I have never experienced that kind of service before.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review, 9 October 2013
Dear Jennifer S.,


I am so glad to hear that you enjoyed your stay at our hotel. Also I am happy to see that our staff was able to go that extra mile while it was raining. We truly appreciate your feedback, and look forward to your next visit.


Thank you,


David Shoshan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota, United States
Level Contributor
42 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 September 2013

Was just there for 2 nights on business. Great stay. The room was solid, bed was great, quiet hallways. It's not a Ritz Carlton or a Suites, but for the money, it was well worth it.
The staff was excellent. Very friendly, both evenings and morning staff.
Would stay there again if I'm in town.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Khasimir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review, 9 October 2013
Dear Khasimir,

Thank you for sharing your experience on Tripadvisor! I am so happy that you enjoyed your stay at the hotel. We know how important it is for our business travelers to be able to come back and rest after a hard day at work. We truly appreciate your business, and look forward to seeing you here in the future.


Sincerely,


David Shoshan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Beach, United States
1 review
Reviewed 25 September 2013

You cannot beat the room size/decor/cleanliness, the adjustable beds and the made-to-order breakfast. Or the price! I was impressed and that's saying a lot! Parking garage keypad is finnicky, but technology often is.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ryan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review, 9 October 2013
Dear Ryan R.


We are so glad to see that you enjoyed your stay at our hotel! I am excited that you were able to enjoy our fine city! Have a great day!


Sincerely,


David Shoshan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockford, Illinois
Level Contributor
7 reviews
Reviewed 23 September 2013

This facility struck me as a first class high on service venue. We were in town to visit a business just north of the downtown area and the JAX Jaguars stadium. I felt we were treated with southern hospitality and business-like friendliness. The entire facility was clean, well maintained and quiet. The only downside was some construction going on in the area with crews working at night. I drowned that out by keeping the fan on in the air conditioner during the sleeping hours.

Speaking of sleeping, the adjustable firmness beds were terrific. So was the room arrangement -it was accomodating to doing business on my laptop, but comfortable when relaxation was the top of the agenda. I'd go back again based on the same business agenda we needed to conduct.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review, 9 October 2013
Dear Richard H,


Thank you for such a descriptive review about your stay with us. I am so glad to see that you enjoyed your stay, and want you to know we truly appreciate your business. We are also glad to see that you noticed how the city of Jacksonville is growing, and we are very excited. Thank you for staying with us, and we look forward to seeing you back here in the future!


Sincerely,

David Shoshan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
monroe, United States
1 review
Reviewed 23 September 2013

the staff was great and the place had everything you could need. awesome pool and jacuzzi. the meals were a bit too pricey, but i guess thats to be expected.did not get to know the neighborhood because my conference was 15 minutes away, but there was only one gas station. the smell in the entry way outside of the lobby was very bad.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Katie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review, 9 October 2013
Dear Katie H,


We truly appreciate that you took the time to share your experience with other Tripadvisor travelers. I am glad to see that you enjoyed your stay, and sorry to hear about the odor at the entrance. I can reassure you we have been able to identify, and resolve the issue. Once again thank you for your comments, and have a nice day!


David Shoshan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Jacksonville Downtown/Southbank

Property: Hilton Garden Inn Jacksonville Downtown/Southbank
Address: 1201 Kings Ave, Jacksonville, FL 32207-8686
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#22 Romantic Hotel in Jacksonville
#25 Business Hotel in Jacksonville
#33 Family Hotel in Jacksonville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Jacksonville Downtown/Southbank 3*
Number of rooms: 123
Official Description (provided by the hotel):
The newly constructed, uniquely designed Hilton Garden Inn Jacksonville Downtown / Southbank hotel is located in the trendy San Marco area just minutes from the heart of downtown Jacksonville, and only 20 minutes from the Jacksonville International Airport. Most rooms offer a beautiful city or river view. The hotel is adjacent to Jacksonville's Skyway rapid transit system to facilitate your commute. The Hilton Garden Inn Jacksonville Downtown / Southbank is the perfect corporate housing venue while in the Southbank area. ... more   less 
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Also Known As:
Hilton Garden Inn Jacksonville Downtown/Southbank Hotel Jacksonville

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