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“Excellent Getaway- Can't wait to come back”

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Hilton Garden Inn Jacksonville Downtown/Southbank
Ranked #17 of 132 Hotels in Jacksonville
Certificate of Excellence
Daytona Beach, United States
1 review
“Excellent Getaway- Can't wait to come back”
5 of 5 bubbles Reviewed 13 December 2013

My hubby and I come to Jacksonville at least twice a year for the different events at Met Park- so we have seen quite a few hotels in the area. The Hilton Garden Inn was by far the best- it was by far the cleanest, most update one in the area. The staff was awesome. We will be back!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Amanda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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567 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Grove City, United States
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 21 November 2013

The hotel accomodated a large family wedding with grace and aplomb. The staff was always curteous, even though we overwhelmed them with numbers. The staff members at teh breakfast were gracious and calm, even when we overfilled the place and tested their patience. We'll be back!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank William N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joliet, United States
1 review
2 of 5 bubbles Reviewed 17 November 2013

When you have a hotel that is that near a rail road station you should be made aware of this on the web site that noise is expected. It should also include a rate that is reflected because of this problem. The rate that was charged was what I have paid at other garden inns that did not have this problem

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Norbert J O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
120 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 6 November 2013

I come to JAX a couple of times a year on work trips. On the first time here, I was satisfied with this place, even though it's sort of isolated from things. I tried out some other places, but having come back to the HGI Downtown Southbank, I'm realizing this is a good all around place. The folks who work here are very nice, and the hotel has several very nice touches that make it a bit better than the usual Hilton Garden Inn.

* The bagels at breakfast are pretty decent, but they are wonderful with the salmon, capers, and pickled onions. Just awesome.
* This has to be the first hotel that kindly offers plain yogurt as an option. Please keep doing it. I don't need the candy sugar yogurt.
* Every night, they have fresh ice water infused with fresh fruit. Wonderful.
* The rooms are impeccable.
* I'm not a huge Keurig can, but in a hotel room, it's a wonderful addition. Much better than the junk coffee many HGIs have in the room.

I'm not a fan of the terrible, weak coffee they brew for breakfast downstairs. They should put more grounds in.

The gym is nice here, not huge, but nice. It doesn't get a lot of TV channels on the treadmill.
The best is standard HGI and quite comfortable.

No doubt, I'll be back in six months (or sooner). Well, I'm here for a few more nights - haha! It's just a very comfortable pleasant place to stay.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seawall77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review, 7 November 2013
Dear Seawall77,


Thank you for taking the time to give such a detailed review of your stay at our hotel! We are so excited to see that you like our hotel, and the service that we provide. We look forward to seeing you here in the future, and truly appreciate your business.


Thank you,


David Shoshan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Mill, United States
1 review
2 of 5 bubbles Reviewed 28 October 2013

No customer service skills by the front staff as they were very rude during the check in staff, grunting after swiping my credit card! The room was acceptable, but the fan went off and on the entire night and was loud. Room service was timely and the food was OK.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Susan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review, 31 October 2013
Dear Susan A,



We're very sorry to hear about your experience with our front office staff and can assure you this has been addressed. We pride ourselves in welcoming guests with a friendly smile and accommodating them in any way possible. We hope we'll have a second chance to demonstrate our commitment to comfort and care.

Sincerely,

David Shoshan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clearwater, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 October 2013

Comfortable and convenient hotel to support business needs. Friendly and professional staff that makes the stay enjoyable. I recommend this hotel to anyone who is traveling to Jacksonville, FL for business or pleasure. Conveniently located to the downtown business district and a short ride to the beaches.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Diane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review, 9 October 2013
Dear Diane R,


We appreciate your kind words about our hotel. As a business traveler we know how important it is to stay at a hotel that offers the level of service that you expect from a Hilton property. Thank you so much for taking your time to share your experience, and have a wonderful day!

Sincerely,

David Shoshan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Florida, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 October 2013

Everything at the Hilton Garden Inn is superb from the delicious omelets to the clean and quiet room. You will love the staff and the way that they take care of you during your stay. Each afternoon there are homemade cookies and coffee available anytime of the day. This hotel is close to the train to ride downtown Jacksonville and the Convention Center.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Connie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review, 9 October 2013
Dear Connie R,


We are excited to see that you had a "excellent experience" while staying at our hotel. I am glad to see that you were able to use our light rail system to get you around town. Having the light rail station next to the hotel definitely makes it more convenient for our guests. We truly appreciate your business, and hope you have a great day!

Sincerely,

David Shoshan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Jacksonville Downtown/Southbank

Property: Hilton Garden Inn Jacksonville Downtown/Southbank
Address: 1201 Kings Avenue, Jacksonville, FL 32207
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#22 Romantic Hotel in Jacksonville
#25 Business Hotel in Jacksonville
#33 Family Hotel in Jacksonville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Jacksonville Downtown/Southbank 3*
Number of rooms: 123
Official Description (provided by the hotel):
The newly constructed, uniquely designed Hilton Garden Inn Jacksonville Downtown / Southbank hotel is located in the trendy San Marco area just minutes from the heart of downtown Jacksonville, and only 20 minutes from the Jacksonville International Airport. Most rooms offer a beautiful city or river view. The hotel is adjacent to Jacksonville's Skyway rapid transit system to facilitate your commute. The Hilton Garden Inn Jacksonville Downtown / Southbank is the perfect corporate housing venue while in the Southbank area. ... more   less 
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Also Known As:
Hilton Garden Inn Jacksonville Downtown/Southbank Hotel Jacksonville

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