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Hampton Inn & Suites Beach Boulevard/Mayo Clinic Area
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Reviews (596)
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All reviewsindoor pool and hot tubsuper targetstores and restaurantscomplimentary breakfastclean hotelgreat place to stayconvenient locationcomfortable bedswaffleslate checkexcellent hotelnice roomshuttle servicebusiness centernight stayfront desk staffeasy access
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Reviewed 1 April 2013

I have stayed at this hotel a number of times (and may have even reviewed it before). It is a very normal Hampton Inn but worth a second comment due to the variance in occupancy. Our stays here when it is not full are very enjoyable, but the Hotel has issues scaling up to full. when we have stayed here when full the breakfast food will run out, towels at the pool and gym will run out, we will leave for most of the day be back for just one hour and our room won't get made up. None of these things are show stoppers but it certainly feels like they are staffed well for the quieter times but understaffed when things get full. I have been a gold or platinum member of the honors program for several years and have seen other Hilton's deal with this issue successfully...this one just appears to struggle more than most.
,

  • Stayed: March 2013, travelled with family
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1  Thank seeking_direction
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JBertide F, Director of Sales at Hampton Inn & Suites Beach Boulevard/Mayo Clinic Area, responded to this reviewResponded 2 April 2013

Thank you for your loyalty to our property, we've taken all your feedback into account and discussed with our breakfast and housekeeping staff to do a better job at maintaining a full breakfast and the amenities at the pool and gym. We sincerely do apologize that your room did not get made; we have hired and train new staff to accommodate our busy season. Thank you for being a platinum member with Hilton, we hope that on your next stay you will be able to have a better experience with successful dealing of issues.
Have a wonderful day!

Your Neighborhood hotel,
Hampton Inn & Suites Beach Blvd-Mayo Area

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2013

The room furnishings and all hotel finishes are quite nice with a mini fridge and a microwave in the room. Comfortable beds, soft sheets and the free breakfast was better than I expected. Lots of choices. The hotel is very convenient to the beach, The Mayo Clinic and lots of shopping. We stayed 2 days and the housekeeping was late in the day, so we ended up just trading out our towels. But overall, we would definitely recommend it!

  • Stayed: March 2013, travelled with friends
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Thank Jan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2013

The Hampton Hotels are always clean and great place to stay. This location was easy access to the beach and well priced. The staff is friendly and the breakfast included is always a big plus! I did have a small problem with my room which they resolved on the spot!

  • Stayed: March 2013, travelled with family
    • Value
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1  Thank KarenRWilliams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JBertide F, Director of Sales at Hampton Inn & Suites Beach Boulevard/Mayo Clinic Area, responded to this reviewResponded 2 April 2013

Thank you for your loyalty to the Hampton Hotels family. Hamptons is dedicated to provide each of our guests with great customer service in a clean and great atmosphere. We're glad that you were able to enjoy our wonderful beaches and that our staffs made you feel welcomed. It's great to get a positive feedback even though you experienced a small problem with your room, and glad to hear that our staff was able to resolve it quickly.
Have a wonderful day!

Your Neighborhood hotel
Hampton Inn & Suites Beach Blvd Mayo Area

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2013

A very nice room, extra towels provided, without having to ask. Quiet, close to several restaurants, reasonably priced. Nice facilites, indoor pool and spa. Would recommend to anyone. Very nice breakfast. Convenient to major highway arteries, and only minutes from beach or downtown.

Stayed: March 2013, travelled with friends
2  Thank Lakepoinsettgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2013

I stayed here from Feb 24 - 28, 2013. The staff were wonderful, very accommodating. The pool was full-sized and warm. Breakfast was meager but good. This is one of the cleanest places I've seen. Rooms were large, beds comfortable, and the deco very updated. Room rates were excellent for the quality of this upscale hotel. Directly across the street are several restaurants, Target, Michael's, a pet store, Office Max, and several other businesses. Everything you need without having to drive. Excellent spot. The only downside was the ride from the airport was 30 mins and $70. Also the refrigerator in the room didn't work.

Room Tip: I had a room on the 5th floor and it was very quiet.
  • Stayed: February 2013, travelled solo
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1  Thank Janet V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JBertide F, Director of Sales at Hampton Inn & Suites Beach Boulevard/Mayo Clinic Area, responded to this reviewResponded 2 April 2013

Thank you for taking the time and letting us know how we're doing. We're glad to read that you experienced our Hamptonality not only with the staff but with our property. We have followed up with our maintenance staff in regards to the refrigerator. Next time you fly into Jacksonville give us a call, we can recommend a local cab driver whose rate is better.
Have a wonderful day!

Your Neighborhood Hotel
Hampton Inn & Suites Beach Blvd-Mayo Area

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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