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“Great staff”

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Sleep Inn & Suites - Jacksonville
Ranked #46 of 132 Hotels in Jacksonville
Certificate of Excellence
Hoschton, Georgia
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great staff”
Reviewed 10 March 2013

We arrived at this hotel with a large car trailer in tow. The staff Mia the manager and David the front desk clerk were so helpful. Parking was difficult but they arranged to move vehicles so that we could park safely. Their dedication to their guests is exceptional.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestChoiceHotel, General Manager at Sleep Inn & Suites - Jacksonville, responded to this review, 2 October 2013
Whatever it takes to let our guest know that good customer service still exists!

~Mia P~
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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297 reviews from our community

Traveller rating
    170
    70
    28
    17
    12
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
New York
Level Contributor
149 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 8 March 2013

This has become a routine stop for us on our way south. We had a suite which was very clean, spacious, and met all our needs. I can't say enough about how friendly the staff is. A real pleasure to deal with. The location is barely a block off the interstate with plenty of places to eat and shop near by. I really have a hard time understanding some of the negative reviews. I find them to be very petty and/or expecting way too much from a good economy minded hotel.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NewYorkBowhunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestChoiceHotel, General Manager at Sleep Inn & Suites - Jacksonville, responded to this review, 2 October 2013
We honor your repeat business! Let us know if there is anything more we can do to extend our excellent service to you!

~Mia P~
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Apopka, Florida
1 review
Reviewed 28 February 2013

very clean, continental breakfast, penny the staff is very nice and helpful. we will stay here again. i wish they had vending machines for when you want a snack, we could only find soda machine. the bed was clean, and so was the bathroom, this sleep inn is on ramona off of intersate 10

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank slsrdn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestChoiceHotel, General Manager at Sleep Inn & Suites - Jacksonville, responded to this review, 2 October 2013
Thank you so much for your feedback! Safe travels!

~Mia P~
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Ft. Rucker, Alabama, United States
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 February 2013

This was a very comfortable and clean hotel. It is not brand new, but it is not very old either. The staff are very friendly and helpful. The beds are comfortable and the bathrooms are clean. The breakfast is better than adequate and there are people servicing it regularly. We stayed overnight to watch the US National team play Scotland and we would definitely stay again.

Room Tip: We chose a King non smoking, it was very nice.
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debra V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestChoiceHotel, General Manager at Sleep Inn & Suites - Jacksonville, responded to this review, 2 October 2013
Thank you so much!!! Glad to hear you all enjoyed your next! Cant wait to see you all again!


~Mia P~
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Mill, South Carolina
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 January 2013

At check-in I thought this would be a great stay but at check-out that feeling was gone completely. The room was fine, the breakfast was ok there was not a lot of options when I got there (hour before closing). Penny, at check-in was great. She helped me find a place to eat and made sure everything was great. The only problem was a check-out. Penny had told me the safe charge would be taken off but at check-out it was still on the bill. When I asked for it to be taken off the gentleman first gave me the excuse that it would take some time, then he kept blaming it on the computer system. I was fine and very patient but 5 minutes turned into 45 minutes and I still left with no receipt showing that the charge was removed. The gentleman at the desk kept saying I am sorry and blaming it on the computer system. I appreciate the fact he was apologizing but honestly at that point it would have just been better to give me a dollar and call it even. I suggested that and he told me that wasn't possible. My stay was fine until that moment. It would have been better to make me as the customer feel as if you were really wanting to help not just blaming the computer. It would have been nice to have a discount for my stay or one for a future stay, a dollar would have even been good at that point, or even just offering me anything would have been nice. I came back through this area a week later and I stayed somewhere else because of this experience.

Room Tip: The laundry room was directly outside my room (201) and there was not door closing the room. There...
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  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigred_rolltide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestChoiceHotel, Manager at Sleep Inn & Suites - Jacksonville, responded to this review, 9 January 2013
Unfortunately, with technology things can happen out of our control. However, I did review the timing and it was only a total of 4-5 minutes wait time. I do apologize for that, however, we did have and offer the bill to be emailed with the minor $1.13 adjustment for faster convenience, to the guest. In addition, front desk are unable to refund "cash back" when dealing with credit card transactions. Again, we sincerely apologize that this was such a dreadful experience for you and we will re-enforce that proper adjustments are handle in a timely manner to ensure faster checkouts. Other than that I am glad to hear the customer service was appreciated at check-in and in addition to your over all stay!!!
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Milton, Florida, United States
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 January 2013

I'm not sure how may Sleep Inn motels there are in Jacksonville; but I stayed in the one on Ramona Drive off Interstate 10 West. The room was spacious and comfortable, reasonably priced, and is supposedly not pet friendly. However, as soon as I climbed out of the shower and returned to my bedside to get dressed, I felt something stinging my leg. I looked down and saw a flea dining on my shin. I crushed that flea and we did not encounter any others. Obviously, someone violated the motel's no-pet policy and managed to infest the area; and at least one of the fleas made its way into our room.

The complimentary breakfast consisted of the usual continental style offerings, except that the biscuits and pastries had apparently been heated, re-frozen, and then microwaved again. Because of that, the biscuits and pastries had hard cores that couldn't be cut with the plastic cutlery provided.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Al M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestChoiceHotel, General Manager at Sleep Inn & Suites - Jacksonville, responded to this review, 2 October 2013
Thank you so much for the positive comments. We do apologize for the 'flea' inconvenience. We are strict with our pet policy and even so, guest still have the ability to carry these critters with their luggage. We will increase our pest spray days to keep this under control. Safe travels!


~Mia P~
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Buford, Georgia
Level Contributor
103 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 10 December 2012

The hotel itself is very nice. The room, the staff, the breakfast, everything was wonderful. My only complaint is that there is nowhere to park while checking in. We arrived late in the evening and there was nowhere anywhere near the lobby to park and check in. I had to find a spot way out in the corner of the parking lot and walk from there to check in. I wasn't comfortable doing this since the hotel is not in the best part of town.

Room Tip: The room choice doesn't matter since all of the rooms are nice.
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestChoiceHotel, General Manager at Sleep Inn & Suites - Jacksonville, responded to this review, 2 October 2013
Glad to hear your enjoy our hotel and we are sorry to hear about the parking. When we are sold out I know this can sometimes be an issue and we accommodate to our guest as much as possible. We know that our area is not a tropical resort (nor as bad as everyone assumes) but glad you were able to see what excellence we provide and how clean and well maintained we are. We take pride and security in our property to accommodate are guest. Have a blessed day in travel!

~Mia P~
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sleep Inn & Suites - Jacksonville

Property: Sleep Inn & Suites - Jacksonville
Address: 6535 Ramona Blvd, Jacksonville, FL 32205-4623
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #46 of 132 Hotels in Jacksonville
Price Range (Based on Average Rates): £
Hotel Class:2 star — Sleep Inn & Suites - Jacksonville 2*
Number of rooms: 55
Official Description (provided by the hotel):
Complimentary hot breakfast, outdoor pool, complimentary wireless and hard-wire internet access, complimentary business center and a guest laundry. I-10, Exit 357 allows for easy access to the airport and Jacksonville Cruise Port. We are within walking distance to many restaurants and shopping. ... more   less 
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