As a priority club member and frequent stayer at Holiday Inn and Holiday Inn Express properties, I was totally dissatisfied with my stay. I made reservations thorugh Holiday Inn Express website. I was charged a deposit on a reservation without being ever informed that it would happen. This is done the morning of the arrival date - way befoe check in time and before I showed up. We checked in that night and in the morning while checking my account I found that my card had been charged and authorized for $1100 in charges. My entire stay was only to be $452.65 for 5 nights. I was billed the $452.65 for the enitre stay upon check in without being informed of this. I have had my account authorized for a stay before, but never charged for the stay on arrival. In addition I was also charged $105 deposit for the room, $150 deposit for damages due to no smoking and no pets policy, $397.17 was also charged as well. On Monday August 11 had over $1100 in charges on my card from this hotel. I talked to the fornt desk and they said they would remove the charges and take care of the situation. I checked out on the 14th. All charges were still there. In fact, my total bill was less than the $452.65 as I left a day early and I was due a refund of $92.65. So for total charges of about $360.22 I as of this monring the 15th of august still have $1100in charges posted on my account. They couldn't even proces my check out it was so messed up.
Also note that while the towels and sheets seemed clean, the floors need desperate cleaning. Your feet and socks will be ptiche black due to the filth. Also, the beds are not new but very old. I have a bad back and suffered tremedously. The breakfast was tolerable but nothing to write home about. The bacon and eggs were disgusting, but there was cereal and yogurt as well as breads.
I will not stay here again and am in fact considering if I will ever stay at a Holidayy Inn ever again. My last three stays have allbeen dissapointing and priority club doesn't seem to care about enuring standards are met. I never have problems at Hilton or Marriott propertiesincluding Courtyard, Hamptonn Inn, etc. I got the run around from the priority club and the hotel management. ASI said, I was charged $1100 dollars and told this was hotel policy to charge deposits so they can be paid if there are any damages and to charge up front for stay. Stay away from this place.
- Official Description (provided by the hotel):
- Our Holiday Inn Express and Suites Jacksonville South I-295 Hotel in residential Mandarin near St. John's river is a refreshing stop on your trip through northern Florida. Located just south of downtown Jacksonville and near Naval Air Station Jacksonville and Historic St. Augustine. Cheer for the Jacksonville Jaguars at EverBank Field just 15 minutes away from the hotel, also the home to the “Nations largest cocktail party” Florida – Georgia rival football classic and the Gator Bowl. Play Golf like the pros at the home of the players championship TPC Sawgrass in Ponte Vedra Beach which is also located 15 minutes away. Other area attractions located within a short drive of the hotel include Jacksonville Beach, St. Augustine Beach, Jacksonville Zoo and Museum of Science and History. If shopping is your passion, the hotel is conveniently located near North Florida's premiere shopping areas includingThe Landing, St. Johns Town Center and the Avenues. Jacksonville is home to North Florida's largest corporations and are all within a short 15 minute drive. Companies include Bank of America, EverBank, CSX, Northrup Grumman, Baptist Hospital and Mayo Clinic. Our stylish and contemporary rooms include free high speed wireless internet, 32in HDTV's, coffee makers, and spacious work area. Enjoy our delicious complimentary hot breakfast bar, 24 hour fitness and business center and refreshing outdoor pool await your arrival. ... more less
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- Also Known As:
- Holiday Inn Express Jacksonville Hotel Jacksonville
- Holiday Inn Jacksonville
- Jacksonville Holiday Inn