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“Nice hotel but remodeling during April and May”

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Hilton Garden Inn Jacksonville Airport
Ranked #18 of 133 Hotels in Jacksonville
Certificate of Excellence
Reviewed 12 April 2014

Nice Hilton Garden Inn located just a few minutes from the airport. Rooms are appointed well, roomy and quiet. 32' flat screen is standard with basic programing with 1 only HBO channel. The lobby is under construction for the next couples of months. Dust, noise and construction smells are irritating but they are not noticed in the rooms. Sleep quality was excellent.

Room Tip: Ask for a room higher than the lobby floor for now
  • Stayed: April 2014, travelled on business
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Thank pitstop53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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436 - 442 of 598 reviews

Reviewed 6 April 2014

If you possibly can avoid this hotel- do it and find somewhere else to stay. We had a reservation for March 29, 2014 and even called a few days ahead to verify that they had an airport shuttle that would pick us up from a 9:00 PM flight. When we called from baggage claim as we had been instructed to do, we were told they didn't have a shittle but a Hampton Inn shuttle could pick us up. It finally did- very much later. Turns out, the driver didn't show for the Hilton Garden Inn. There must have been others who didn't show, because the lone desk clerk tried to answer phones, take care of requests and check people in. After 20 minutes of standing there, I said "do not touch that phone if it rings again". There was no one to even complain to. The next morning, the coffee in the lobby was cold. I asked if we could have some that was hot, but again, no one around to make it. The cab they said to call took an hour. We couldn't leave fast enough.

  • Stayed: March 2014, travelled with family
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Thank Sandy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2014

Very nice hotel. Staff was so helpful and pleasant. They went above and beyond in their friendly and cheerful attitude. What a nice surprise. Rooms and bedding were clean with fresh aroma. Wi-Fi worked well. Would stay again. I was surprised that there was not a complimentary breakfast.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank unclejohn835
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2014

I am a loyal HH member. Although the staff was friendly, and the shuttle service was well done, I was really disappointed with this stay for the first time ever. The pool and hot tub were dirty and full of debirs. The elevator floor was a mess. The HVAC in the room did not work properly.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Robin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2014

We got bumped on a flight and called the hotel to get a room - they had airport shuttle that picked us up and took us back the next morning. Very efficient and clean hotel. would recommend staying there again

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
2  Thank Kim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2014

Like many travelers I have stayed in my fair share of hotels. This location offers convenience of access to airport and lots of restaurant options. The hotel itself has friendly staff, it is clean and has ample parking. The hotel rooms are starting to share some age. I had a noisy air condition unit, a torn shower curtain and lots of scuff marks on the wood trim. For my overnight stay, this was a non-issue, but it did take away from a 5 star stay.
I would not hesitate to stay here again.

Stayed: March 2014, travelled on business
1  Thank Brian12B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2014

As a 50% traveler I found this property courteous, clean, comfortable, quiet, secure. The servers and cooks provide an excellent, healthy breakfast. The entire hotel staff demonstrates terrific hospitality. I found this property an amazing value.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Randal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Jacksonville Airport

Address: 13503 Ranch Rd, Jacksonville, FL 32218-2455
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Business Hotel in Jacksonville
#38 Family Hotel in Jacksonville
Price Range: £75 - £140 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hilton Garden Inn Jacksonville Airport 2.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Hilton Garden Inn Jacksonville Airport Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton

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