Not Expected of Hilton First, the woman at the counter when we checked in COMPLETELY ignored us. She was writing names on cards and said "You have to give me a minute", basically, she told us we are not important to her. Secondly, when I returned with my Father, there was no one at the desk at all!! I went to the kitchen, dining area, outside, business center - no one was available. When someone finally came, he acted as if there was an issue with us searching for help when no one was there (dressed unprofessionally because he did not have a belt and his pants were sagging). In addition to that, there was construction going on in the room across from us and to the right of us! Our room smelled like paint the entire weekend!! It would have been nice to be informed of this during check in, but the employees were to busy writing names on packets they neglected to inform us. By the way, I may not be a Platinum or Diamond member, but acknowledgement of my status, my company pays several million to you all each year. Not to mention, the air conditioning in our room was not working properly and when I phoned downstairs about it the answer given was "Well, sometimes it acts like that. Just don't touch it anymore and it may work". It finally worked at 830 in the morning - I called at 125AM. Finally, I was charged for breakfast, which was included in my room, and had to call and was treated with disrespect when I educated the associate. Do you all not check receipts and room numbers to match promotions? The only good feedback I have about my stay is Donald - he was very friendly and smiled and the young lady cooking hot food. Those two moved like they had a purpose and enjoyed their jobs. To answer your question about what could have been done: Hire more people who care about their jobs and customer service because with the exception of the 2 listed above, Hilton Garden in at Jacksonville Airport does not.
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- Also Known As:
- Hilton Garden Inn Jacksonville Airport Hotel Jacksonville
- Hilton Jacksonville
- Jacksonville Hilton