We chose to come down a night early before our cruise and the hotel had a special for cruise passengers. We called before creating the reservation and was informed we could have two vehicles parked for free for one of our rooms ( I had two rooms for our family). Upon arriving and providing our vehicle information, the attendant said we had to pay for the extra vehicle. He got upset that we were previously told an extra vehicle would not be a problem and no additional charge. When trying to book the shuttle for the cruise he was extremely aggravated (borderline rude) with my wife, and seemed irritated when I spoke to him. I am a long time Hhonors member and this encounter is the first for me. This didn't start our vacation off very well even though it really hasn't started.
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- Also Known As:
- Hilton Garden Inn Jacksonville Airport Hotel Jacksonville
- Hilton Jacksonville
- Jacksonville Hilton