First this is a MOtel, NOT a HOtel. Next, this was a FILTHY room. The dirtiest I've ever encountered...ever, and I will attach pics to verify. Rooms are only "cleaned" once a week, whereas daily at other Suburban Extended Stay's, and you have to PAY EXTRA to have your room serviced more often. WHAT? We weren't provided the Queen room had CONFIRMED, rather a Full, which is OBVIOUSLY NOT designed for two adults as it was surprisingly small (we've had rooms in tiny NYC hotels larger than this); barely room to move after setting a weeks worth of luggage out.
The door wasn't installed properly, so there was a LARGE gap, allowing light, noise and bugs in. We noticed tiny little brown bugs on the wall next to the a/c unit under the window. I called the front desk to ask that they spray/bomb/whatever while we were out the next day (was here for the Mayo Clinic), but they said "sorry, we can't do that since we call an outside company & rely on their schedule, so it might be about 5 days or more." Not even an offer to come in themselves with ordinary spray out of courtesy? We were offered a diff room, but had to wait for the guy to call us back. Several hours later that call didn't come until after 11pm, after the office closed for the day. By then it was so late & the possible alternate room was on the 1st floor which I would not accept in this establishment, plus I had to be up at 5am the next morning & had no desire to repack 9 bags, drag them downstairs & unpack AGAIN, in another potentially nasty room. The next day I inquired about the new room (at a more reasonable 5pm-ish) and was told they were now totally booked.
We ended up buying a set of sheets at Wal-Mart to put on the bed since we didn't trust theirs. A blue fleece blanket under the top comforter was obviously NOT washed/changed out on cleaning day (Wed) - it had these odd sticky-to-the-touch spots on it & was still on the bed after the supposed cleaning. We removed that from the bed altogether.
The backsplash around the stovetop as well as the vent hood had brown, caked-on goop on it. How was this missed by housekeeping over & over? The shelf below the sink was filthy and the silverware caddy had dirty spots on it, so there was no way we were going to use ANY of their utensils/etc. Again, I took pics of all this, I just hope the file sizes aren't too large & I can upload them all here so you can see.
Because of the decent reviews here (albeit the most recent was from late '09), we thought this was an OK establishment. SO WRONG. We ended up leaving late the day of my last appt @ Mayo since we couldn't even stomach another night there. Driving 7hrs & arriving home at 3am was better than that. This was by far THE WORST motel/hotel I've EVER experienced, and I've stayed in my share of "budget" motels. This one takes the cake!
Several families also apparently live here. I certainly don't fault the now-residents, but as a result, the place has become a bit "seedy," with people just hanging out at all hours. And the rear parking lot has become "grill out" central and where people repair their cars when necessary (one such repair taking place when we arrived). Again, I don't fault the people that have been forced, likely by the economy, to reside in a motel, however the mgmt needs to maintain a certain level of decorum regarding the 'permanent residents' for those that do not reside there.
Spend the extra $10-$20 if you can and stay at one of the many other hotels in either direction. Your room many not have a stovetop, but you don't want to use THIS one.
The ONLY positive things I can say about this place are the following:
1) good water pressure, 2) consistent hot water, and 3) free wireless internet.
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- Also Known As:
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