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Holiday Inn Express & Suites Jacksonville Airport
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Reviews (442)
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All reviewsan indoor outdoor poolroom was cleanfront deskone night stayfree breakfasthot tubbreakfast hostessjacksonville airportfree shuttlewould stay againnext morningvery nice hotelcoffee makerstaff was friendlythe breakfast areafrancescruise
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402 - 407 of 442 reviews
Reviewed 24 March 2011

This is the second time my wife and I stayed at this hotel. Rooms are clean and quiet.
Hotel reception area, dining area, corridors and pool areas spotless.

The staff encountered were polite and very helpful. Especially Jonathan at reception who has that "can do" attitude as well as a friendly demeanor at all times. Believe me we put him to the test a few times. As far as the free breakfast offered, this was well stocked, and surroundings kept spotless even with the heavy traffic that can appear all at once in the morning. All credit goes to Cherie who patrols the counter and tables smiling and conversing with the guests. She does a marvelous job. If your polite she may find you an extra orange, that is if Kim from reception hasn't found it first.

All in all a nice place to stay for a week or two. Golf not far, nor is downtown Jacksonville.
Only place in the area with indoor/outdoor pool, generally kept at 85 degrees. Nice for the old bones.

  • Stayed: March 2011, travelled as a couple
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1  Thank Alburgolfnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie H, Director of Sales at Holiday Inn Express & Suites Jacksonville Airport, responded to this reviewResponded 26 April 2017

thank you for the review

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2011

We flew into Jacksonville for a cruise on the following day and chose this hotel for their cruise package, which includes airport pickup and a round trip to the cruise terminal. The rooms were great, but the service was exceptional. The staff was friendly and very helpful, allowing us to store our luggage following the cruise before we flew out later that day. The shuttle drivers went out of their way for us by taking us to a nearby shopping plaza not only on the night we stayed but also when our cruise ended. I am glad we picked this hotel, and will do so again in the future.

  • Stayed: February 2011, travelled with family
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Thank KingofSunsetTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie H, Director of Sales at Holiday Inn Express & Suites Jacksonville Airport, responded to this reviewResponded 26 April 2017

thank you for the review

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2011

Spent two nights here. Service was good. Breakfast was hot. Spa was small but I enjoyed it. Would like to return.

  • Stayed: January 2011, travelled on business
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1  Thank RedTraveler23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie H, Director of Sales at Holiday Inn Express & Suites Jacksonville Airport, responded to this reviewResponded 26 April 2017

thank you for the review

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2011

My visit to this hotel did not start out well from the time I phoned for the hotel shuttle which the young man at the desk said was "On the way". The hotel is about a mile and a half straight shot from the airport, so I should have seen the shuttle within 5 minutes. After 10 minutes I made another follow-up call and was once again told it was "On the way". The shuttle took 20 minutes. The person at the front desk made excuses when I pointed out that he had over-promised and under-delivered.

Arriving in the room, a light bulb was out which the hotel was unable to fix that night or the next day due to understaffing.

The first morning, the orange juice was much too watery and the cranberry juice was close to being pure concentrate. My bananna was in horrible condition. The second morning we ate breakfast elsewhere.

The rooms were clean, adequately furnished and appointed.

  • Stayed: February 2011, travelled as a couple
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1  Thank FrontierAccountant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie H, Director of Sales at Holiday Inn Express & Suites Jacksonville Airport, responded to this reviewResponded 26 April 2017

thank you for the review

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2010

My sister and I stayed here two times in December, both times so we could avail ourselvesof the free airport shuttle service this hotel offers. We were treated like royalty during our stay and we would definitely stay here again. It was just pure luck that we chose this hotel over others in the area who offer the same services, but we're so glad we did. Everyone was so friendly, our room was so comfortable, the shuttle even took us over to the shopping center so we could buy some last minute items, then took us over to a nice restaurant in the area for dinner.

  • Stayed: December 2010, travelled with family
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Thank Lyndal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie H, Director of Sales at Holiday Inn Express & Suites Jacksonville Airport, responded to this reviewResponded 26 April 2017

thank you for the review

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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