I called the hotel to make a request on my future stay. The front desk clerk answered the phone after 8 rings. I asked the unfriendly clerk if I was able to get A handicapped room because of Parkinson's. Stephanie replied with a condescending remark. You have to deal with Hotwire. Now this may not seem to be a big deal but her voice clearly seemed bothered by this request. Sorry but I was not asking for a suite. She seemed to be very annoyed. I called Hotwire and they assisted ,e in calling the hotel directly. The Hotwire rep was also treated with poor customer service from this hotel. Sorry but why would I stay at a hotel that hires unprofessional help. I tried calling the hotel to ask for a general manager and Stephanie said that he was busy dealing with the renovation. I never talked to the g.m. in fact my guess was that she may have never informed him of the matter. I chose to get another hotel with Hotwire. I personally never made it through the front doors because of the manner that I was treated. The funny thing about this, is how can you represent a hotel with poor staff. They might have been rated 3 stars in the past but they clearly do not want to gain new customers. Please be very cautious before making a reservation. Oh by the way I called Wyndham customer service about this matter. They said they would pass it on to upper management but they did not apologize until I made a point of the poor handling of this situation. What I mean by this, Customer Service really did not act with concern until I made it apparent on how ridiculous this ,matter was. I often wonder how it is to operate with non customer oriented personnel . Maybe that's why I stick with more reputable chains.
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- Also Known As:
- Wingate By Wyndham Jacksonville Airport Hotel Jacksonville
- Wingate Jacksonville Airport
- Wyndham Jacksonville
- Jacksonville Wyndham