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“Don't order delivery!” 1 of 5 bubbles
Review of New China Spring

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New China Spring
Ranked #1,090 of 1,969 Restaurants in Jacksonville
Cuisines: Chinese
Restaurant details
Jacksonville, Florida
Level Contributor
77 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“Don't order delivery!”
1 of 5 bubbles Reviewed 17 October 2012

I recently ordered delivery from this Chinese restaurant. It was the 2nd time I had done so. Both times were a disaster. They NEVER arrive within the timeframe they promise. However, this past recent time they said they'd arrive with my food within 35 minutes, but ended up taking 1.5 hours to arrive. We were starving by the time our food arrived. We had to call 3 times to see what was going on, because nobody from the restaurant had the courtesy to call us and tell us what was going on with our food. As you can imagine, the food arrived cold and they still required us to pay for it even though it was 1.5 hours late and no longer hot & fresh. I called management to complain and they didn't care. A good manager wouldn't have made us pay for food they FAILED to deliver on-time and fresh. Instead of trying to win our loyalty and respect, they were stingy and greedy and lacked good customer service. So if you want to eat chinese food and are ordering delivery, PLEASE do yourself a favor and order with another restaurant that actually cares about customer service instead of greed.

  • Visited September 2012
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 reviews from our community

Visitor rating
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    2
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
1 review
“Great Value”
5 of 5 bubbles Reviewed 8 April 2011

Great inexpensive food and large portions. Eating in the restaurant is not the best, better for take out.

    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank Thromps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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