I recently ordered delivery from this Chinese restaurant. It was the 2nd time I had done so. Both times were a disaster. They NEVER arrive within the timeframe they promise. However, this past recent time they said they'd arrive with my food within 35 minutes, but ended up taking 1.5 hours to arrive. We were starving by the time our food arrived. We had to call 3 times to see what was going on, because nobody from the restaurant had the courtesy to call us and tell us what was going on with our food. As you can imagine, the food arrived cold and they still required us to pay for it even though it was 1.5 hours late and no longer hot & fresh. I called management to complain and they didn't care. A good manager wouldn't have made us pay for food they FAILED to deliver on-time and fresh. Instead of trying to win our loyalty and respect, they were stingy and greedy and lacked good customer service. So if you want to eat chinese food and are ordering delivery, PLEASE do yourself a favor and order with another restaurant that actually cares about customer service instead of greed.
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